Liquid Web’s Account Management System has a robust API that allows for accessing your account from outside of the Manage interface. For example, the API can be used to integrate WHMCS directly to your Liquid Web account. To access the API, an API user must first be created for that account.
Tag: account management
Using the Self-Service Email Migration Tool for Premium Business Email and Hosted Exchange
Migrating your email from your server to Liquid Web’s Premium Business Email is made easy with our free self-service migration tool. From your browser, navigate to https://liquidweb.selfmigration.com and follow the instructions below. If your migration seems to be taking longer than expected, please see the troubleshooting section of this article. Continue reading “Using the Self-Service Email Migration Tool for Premium Business Email and Hosted Exchange”
Updating Your Server Password
As a security measure, your server’s root user and SSH information will not automatically update in your Liquid Web account when it is changed using WHM or the command line. Without having updated login credentials, our Heroic Support team is unable to proactively fix any server problems or allow us to begin working on your support ticket.
- To update and register your login information, you will first need to log into your Liquid Web account.
- Once you are logged in, expand the details of the server you’d like to update using the plus sign [+] next to the server name on the Overview page of your account.
- Click the link Report current password on the upper right hand corner of the server dashboard.
- A pop-up will appear asking you to confirm your root password. Enter the default root user password twice in this section to allow us to login using this user login.
What is a Glue Record?
As we learned in our article What Are Domains?, a domain is associated with an IP address that directs visitors to the right location in the Internet that houses your site and its contents. In the same way, a Glue Record binds the IP address to a static cache so visitors can always locate your site without issue. This avoids impossible dependencies for that DNS zone. Your registrar holds the Glue Record and allows traffic to be directed without using the lookup process of DNS. You often see a Glue Record used for nameservers, but it is occasionally in other records depending on circumstances. Continue reading “What is a Glue Record?”
Checking Account History in Cloud Sites
The History tab in your Cloud Sites control panel provides a historical list of the accounts previous tasks and actions. Here you can review a history of completed tasks such as: account creation and removals, creating new websites, creating FTP users, removing account resources and more. Continue reading “Checking Account History in Cloud Sites”
Cloud Sites Control Panel Overview
When you first log into your Liquid Web Cloud Sites control panel, you will by default be on the Websites tab. Here you see a list of the websites created and being managed through the interface. If you have not created a website on Cloud Sites yet, this section will be blank.
Websites
This first menu item on the Cloud Sites control panel is Websites. To see how to create a website on Cloud Sites, see our article Adding a Website to Cloud Sites. Continue reading “Cloud Sites Control Panel Overview”
Creating Client Accounts in Cloud Sites
With Cloud Sites, you can create client accounts for easy client management. These client accounts group your clients’ sites together, so you can quickly see which websites belong to which clients. You can even allow your clients access to a Cloud Sites control panel containing only their sites.
Creating a Client Account in Cloud Sites
- Log into your Cloud Sites account.
- In the top navigation menu, click on Accounts.
Checking Resource Usage in Cloud Sites
The Usage tab in your Cloud Sites control panel provides information on the amount of bandwidth, disk space and database usage for your sites. Your Cloud Sites control panel includes 50GB of disk space and 500GB of bandwidth. You can log into your Liquid Web Cloud Sites account to view the current charges for additional space and bandwidth use.
View Resource Usage Data
To help you keep track of these metrics, the Usage tab gives you a breakdown of your usage so that you can adjust accordingly and avoid any issues.
Continue reading “Checking Resource Usage in Cloud Sites”
Adding a Website to Cloud Sites
Once you have ordered Cloud Sites control panel it will be added to your Liquid Web account. From this point you can add websites to the control panel to begin developing and managing them on Cloud Sites.
Add a domain
- Once you’ve registered your domain using the steps in our article Registering a Domain Name (Main URL), navigate to your Cloud Sites control panel.
Most Common Site Migration Questions
Common Site Migration FAQ
Is There a Cost?
All Linux migrations which are able to be performed by our internal migration team are included at no cost with your Fully Managed support. Fully supported migrations include cPanel to cPanel or Plesk to Plesk migrations with root access on both servers.
Some other types of migrations fall under our “beyond scope support” umbrella and may have a more limited scope, meaning we may not have access to or be able to collect certain information related to your site. We will discuss with you the breadth of migration we are able to offer with your request, based on the specific circumstances and any special considerations related to your servers.
In all instances, if you would like additional information for your particular case, please open a support request, and we would be happy to discuss your migration.
How Long Does it Take?
Most migrations can be completed in a few days, but every migration is different and there are a number of factors that can either add to or reduce the amount of time involved. Among them:
- Server size and disk usage: The data on the affected account(s) must be copied over at the beginning of the process and later synced after you have had a chance to test the sites. Obviously, a small partition that’s only partially utilized could require only a few minutes to duplicate, while copying a full, extremely large partition could take a number of hours.
- Your availability: Once the data is initially copied over, you will need to edit your local computer’s hosts file and test the sites on the new server. We will respond to any issues you report, and work with you to resolve them as quickly as possible. There is no time limit on this phase, and the pace is entirely up to you. We will not proceed until you have signed off on the sites as they exist on the new server, and once you have, we then will schedule a final sync if possible and schedule the DNS switchover at a time of your choosing.
- DNS propagation: We do lower the Time To Live (TTL) on the sites early in the migration process (assuming we have access to the DNS records) in an effort to speed up propagation, and typically sites will be visible on the new server within a few hours, but it still can take up to 24-48 hours for DNS changes to fully propagate globally.