Liquid Web’s Account Management System has a robust API that allows for accessing your account from outside of the Manage interface. For example, the API can be used to integrate WHMCS directly to your Liquid Web account. To access the API, an API user must first be created for that account.
Category: Billing + Manage
Updating Your Server Password
As a security measure, your server’s root user and SSH information will not automatically update in your Liquid Web account when it is changed using WHM or the command line. Without having updated login credentials, our Heroic Support team is unable to proactively fix any server problems or allow us to begin working on your support ticket.
- To update and register your login information, you will first need to log into your Liquid Web account.
- Once you are logged in, expand the details of the server you’d like to update using the plus sign [+] next to the server name on the Overview page of your account.
- Click the link Report current password on the upper right hand corner of the server dashboard.
- A pop-up will appear asking you to confirm your root password. Enter the default root user password twice in this section to allow us to login using this user login.
How to Login to the Cloud Sites control panel
For Cloud Sites customers, new and old, logging into your Cloud Sites control panel is likely one of the first things you’ll want to know how to do. Using the control panel you can leverage the power of the Cloud Sites platform in a simple to use interface.
Logging into Cloud Sites control panel
- Open your web-browser to: https://www.liquidweb.com/
- Click ‘My Account’ in the top nav bar.
- Enter your username and password and click Login.
Assuming you provided the correct credentials you will see the dialog update. - In the My Account dialog click the “Cloud Sites Control Panel” button.
You are now logged into the Cloud Sites control panel!
If you have any questions or concerns our Heroic Support® team is always here to assist. Please feel free to open a ticket, make a call, or start a chat!
How to Configure Cyberduck for Use with Storm Object Storage
Storm Object Storage delivers a durable, secure, highly available solution for storage needs of virtually any size. With object storage access occurs via API calls to the object storage cluster, which replaces the need to rely on additional servers for dedicated storage.
Here we use the client Cyberduck to interact with Storm Object Storage. Cyberduck is available for download from https://cyberduck.io/?l=en.
Pre-Flight Check
- These instructions are intended specifically for configuring Cyberduck for use with Storm Object Storage.
- I’ll be working from a Microsoft Windows 8 desktop with Cyberduck already installed.
Continue reading “How to Configure Cyberduck for Use with Storm Object Storage”
How to Login to Manage
The Manage interface is Liquid Web’s Account and Cloud Management Portal. From Manage it is possible to control your cloud servers and services, whether your deployment is one Storm® VPS (Virtual Private Server), or a combination of many Storm® Dedicated servers and other cloud services.
Manage will help you administer your private network, VPN (Virtual Private Network), CDN (Content Delivery Network), firewalls, upgrades, and much more!
Pre-Flight Check
- These instructions are intended specifically for logging into Liquid Web’s Account and Cloud Management Portal, called Manage.
Adding IP Addresses to Your Server
Liquid Web allows additional IP addresses to be added to your server for a minimal fee. Having multiple IP addresses on your server can be useful when needing to differentiate domains hosted on your server. With multiple IPs you can setup advanced firewall configurations, use different hostnames with reverse DNS and more.
In any case, if you need to add more IPs to your server LiquidWeb provides a simple process through our Manage interface. Continue reading “Adding IP Addresses to Your Server”
Updating Your Account Profile
Looking for a specific section?
You can easily update your account profile and communication preferences in your Liquid Web account. Just log into your Liquid Web account and navigate to the Account section and click on the Profile tab. Continue reading “Updating Your Account Profile”
Billing and Payments Overview
In an effort to help our customers, we have recently made updates to the billing and payment sections of our Manage interface. With these changes, we hope to make reading and paying your Liquid Web bill a more streamlined and straightforward experience.
Viewing Your Account Summary in Manage
When you navigate to the Account page in Manage, you will see a high-level account summary, showing any pending charges, current credits, or any balance due on your account.
Paying Your Bill
If there is a balance due, you can remit a payment with one easy click on the Pay Now button. A pop-up will appear and you can choose to pay with your currently selected method, or make a one-time payment with a credit card. Read here how to Make a One-Time Payment With a Credit Card.
Viewing a Detailed Statement
To see more detail of your statement, navigate to the Billing tab at the top of the Account Summary. You will see another overview of your current account holder information and an additional account summary. If you need to update your account holder information, see our article How to Update your Profile in Manage.
Viewing Current or Previous Bills
To view your current or previous bills, navigate to the Statements tab below the Account Holder and Account Summary sections. In this tab, you will see a history of your Billing Statements starting with the most recent. Each line will show the statement number, date it was created, type of service billed, the amount billed, and an amount due (if applicable).
Viewing Statement Details
To see a line-by-line detail of a specific billing statement, click on the Details button on the right hand side of the statement you wish to view. This will open the Statement Details tab so you can review your current service dates, individual services, the price per service, the dates of the current billing cycle, and the total amount due. You can also click on “Print This Statement” to print a copy for your records.
Viewing Payment Information
The Payments tab will show you the payment type last used, the amount paid, and any remaining balance due on your account.
Email Invoice Changes
You will also see changes to the email notification you’ve been receiving with your monthly bill. It has been reformatted to make it easier to read and give you faster access to viewing and paying your bill.
Just as on the previous billing emails, the account number and account holder information is still at the upper left-hand corner of the email. There is also a link to navigate to Manage to update your account holder information if anything has changed since the last email.
The first change in the email is the Amount Due in the upper left hand corner. What previously was indicated as the “Bill Amount”, now reads as an amount due showing the amount due in U.S. dollars. Your payment method and payment cycle type is also listed below the amount due.
Within the body of the email, your statements will now be listed in a bulleted list. Each statement number is a link which will take you to Manage to view the details of the bill included on the statement.
A total amount due will be listed below the statement list, if there are multiple statements due, this amount will be the sum total of the statements.
The Statement Due Date will be in the line below your total amount due. If payment is not received by this date, you may encounter an interruption of your service.
If you wish to make a payment from your statement email, you can click on the “Make a Payment Online” button inside the email at the bottom of the page. This will take you to Manage to log in and complete your payment.
To pay by check or wire transfer, you will need to contact our billing department in order to setup this payment method.
How to Add or Modify DNS Records in Manage
Pre-Flight Check
To manage a domain’s DNS records in your account management interface, it must use one of our nameservers, which are:
- ns.liquidweb.com and ns1.liquidweb.com
- ns.sourcedns.com and ns1.sourcedns.com
If you already know that your site is using Liquid Web’s nameservers, skip ahead to Step #2: Adding or Editing a DNS Entry.
Step #1: Where is DNS hosted?
There are several methods to determine which nameservers are considered authoritative for your domain. You can either:
- Use a web-based WHOIS lookup tool such as ICANN WHOIS and noting the listings under Name Servers
- Query WHOIS from a terminal by running the command “whois yourdomainname.com” and noting the listings under Name Servers
- Log into your Manage interface, select Domains from the left menu and click on the DNS tab. Scroll down to the CURRENT DNS ZONES section and look at the Delegation column. If you see a green button labeled “Delegated”, your domain is using our nameservers and you can click the [+] the the left of the domain name to expand its record and start managing entries immediately.
If your domain is not using our nameservers but you do want to be able manage DNS records through your Liquid Web account interface, you will need to log into your account at the registrar and update the nameservers to one of the pairs noted at the top of this article.
Note: It is not necessary to transfer a domain name simply to specify different nameservers or move its authoritative DNS record. You can continue to use your preferred registrar for domain name renewal and management even if you update the domain to use our nameservers.
Step #2: Adding or Editing a DNS Entry
- From your Manage interface, click on Domains in the left menu and then select the DNS tab in the Domains Dashboard and click the [+] to the left of the domain name to expand its DNS record.
- To add a new record, click the blue Add New Record button at the bottom. To edit an existing record, click the Edit button to the right of the entry you wish to change. Each entry has four fields:
- Name: This field allows you to append a prefix (or more accurately, a suffix, since domain names are resolved from right to left) to the main domain name. If you’re adding a record for a subdomain, such as shop.example.com, you would enter “shop” in this field. Note: The Name field is also called “Host” or “@” at some registrars and hosting companies.
- TTL: This specifies, in seconds, how long the DNS entry should be cached by a resolver before it’s considered outdated and checked again. A higher setting will reduce load on the DNS server, but will extend the time it takes for the new entry or value to propagate. Generally, you will want to set a lower value prior to changing a record (300 or 3600 for 5 minutes or one hour, respectively), and then raise the TTL back after 24 to 48 hours once your change has had a chance to fully propagate.
- Type, and Data: Manage allows you to enter and edit multiple record types. Remember that only A, AAAA, and NS records take an IP address in the Data field.
- A and AAAA records resolve a domain to an IP address (IPv4 for A, IPv6 for AAAA). Without these records, a site will not resolve. In addition to the main domain name, you likely will want to add an A record for your hostname, as well as any subdomains which resolve to a different server.
- CNAMEs are aliases pointing an entry back to the main domain. Once a browser requests a page from that subdomain from your web server, the server will route the request to the proper directory. If you find yourself frequently creating records for subdomains, you may wish to add a wildcard CNAME to cover any requests for subdomains without their own records. You can do so by entering an asterisk in the Name field.
- MX records determine how mail is handled for the domain. When selecting an MX record type, Data will contain two fields: Priority and Exchange.
- Priority always will be a number. Mail will be routed to the lowest numbered (highest priority) MX entry. Use the settings recommended by your control panel or email provider.
- Exchange is the server to which mail will be directed.
- NS Nameserver records specify the nameservers for the domain. Remember that the authoritative nameservers are specified at the registrar — if a WHOIS search returns different nameservers than what you’ve entered here, your entries in Manage will have no effect.Note: When using your own private or custom nameservers, their nameserver entries must be added at the domain’s registrar. When using custom nameservers, you will not be able to use Manage to add or edit DNS entries; that will be done via your server’s control panel.
- SRV, or Service, records are used to configure services for your domain. When configuring an SRV record in Manage, the Name field should begin with an underscore, then the name of the service, a period, an underscore, and finally the protocol. For instance, a SRV record for Office 365’s Session Initiation Protocol over TLS would contain “_sip._tls” in the Name field. An SRV record contains four Data fields, each of which should be filled out according to the service’s instructions:
- Priority: As with MX records, the lower the number the higher the priority.
- Weight: Is used to distribute requests based on capacity.
- Port: Directs requests to a specific port.
- Target: Specifies the destination. For the example Office 365 SRV record above, the target would be “sipdir.online.lync.com”.
- TXT records contain, as the name suggests, text. They can be used for SPF and rDNS entries, as well as domain verification information.
- Once you click the green checkmark button, the record will be added and DNS will begin to propagate. Typically only a few hours is needed for this, but it technically can take up to 24 hours to 48 hours for a DNS change to fully propagate globally.
How To Update Your Payment Method in Manage
To maximize the security of your data and fully adhere to strict PCI guidelines, Liquid Web does not store your credit card data in our system. Instead, we utilize a token-based system via our credit card processor — an industry-standard system designed to ensure that your sensitive information is protected by the strictest security measures possible.
While this is a transparent change, it also is universal: Our in-house billing department has zero knowledge of your full account payment details and, as such, we no longer will be able to update any credit card information on your behalf. This does not affect our ability to take one-time payments over the phone, but it does mean that we will no longer be able to save that payment information for future use.
In order to update your credit card information or make a one-time payment with a different card, you will need to log into Manage and follow the steps below. If you’re unable to do so yourself, or prefer to have billing handled by another individual in your organization, you can easily add an authorized user to your account in Manage, or assign the necessary role to an existing Manage account user. To update payment information or make a one-time payment via another card, the desired user (new or existing) will need to be assigned the Manage Invoices role.
Note: While you still can call in to make a one-time payment via phone, we will not be able to store that payment method information or update your existing card on file for future payments. That can only be done in Manage by an authorized user on your account to whom you’ve assigned the Manage Invoices role or by the account holder.
Updating your Credit Card
In Manage, click on Account in the left menu to load the Overview tab.
Click the blue EDIT link next to Billing Information to edit your payment method.
Once you’ve clicked the EDIT link, the information presented in the Billing Information section will change, allowing you to select a payment method:
Select your desired payment method and click the Save Billing Settings button. If you’ve selected a credit card option, a popup form will appear where you can enter the card details:
Simply click the Save button to save your changes.
Making a One-Time Payment
To make a one-time payment with a different card, click the green Make a Payment button in your Account Summary and then click the Make a one-time credit card payment link in the pop up window. You’ll be taken to the payment method form shown above.
Changing Your Payment Method
You can change your active method of payment at any time by clicking the blue EDIT link next to Billing Information.
Please note that when you change your active payment method from Credit Card to Paypal, the existing credit card information is deleted from our payment processor’s system. If you wish to switch back to a credit card in the future, you’ll need to add the card again.