Liquid Web Sales and Tax FAQ

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Adding IP Addresses to Your Server

Liquid Web allows additional IP addresses to be added to your server for a minimal fee. Having multiple IP addresses on your server can be useful when needing to differentiate domains hosted on your server. With multiple IPs you can setup advanced firewall configurations, use different hostnames with reverse DNS and more.

In any case, if you need to add more IPs to your server LiquidWeb provides a simple process through our Manage interface. Continue reading “Adding IP Addresses to Your Server”

Billing and Payments Overview

In an effort to help our customers, we have recently made updates to the billing and payment sections of our Manage interface. With these changes, we hope to make reading and paying your Liquid Web bill a more streamlined and straightforward experience.

Viewing Your Account Summary in Manage

When you navigate to the Account page in Manage, you will see a high-level account summary, showing any pending charges, current credits, or any balance due on your account.


Paying Your Bill

If there is a balance due, you can remit a payment with one easy click on the Pay Now button. A pop-up will appear and you can choose to pay with your currently selected method, or make a one-time payment with a credit card. Read here how to Make a One-Time Payment With a Credit Card.

For security purposes, you are allowed three credit card switches per account per month.


Viewing a Detailed Statement

To see more detail of your statement, navigate to the Billing tab at the top of the Account Summary. You will see another overview of your current account holder information and an additional account summary. If you need to update your account holder information, see our article How to Update your Profile in Manage.


Viewing Current or Previous Bills

To view your current or previous bills, navigate to the Statements tab below the Account Holder and Account Summary sections. In this tab, you will see a history of your Billing Statements starting with the most recent. Each line will show the statement number, date it was created, type of service billed, the amount billed, and an amount due (if applicable).


Viewing Statement Details

To see a line-by-line detail of a specific billing statement, click on the Details button on the right hand side of the statement you wish to view. This will open the Statement Details tab so you can review your current service dates, individual services, the price per service, the dates of the current billing cycle, and the total amount due. You can also click on “Print This Statement” to print a copy for your records.


Viewing Payment Information

The Payments tab will show you the payment type last used, the amount paid, and any remaining balance due on your account.


Email Invoice Changes

You will also see changes to the email notification you’ve been receiving with your monthly bill. It has been reformatted to make it easier to read and give you faster access to viewing and paying your bill.

Just as on the previous billing emails, the account number and account holder information is still at the upper left-hand corner of the email. There is also a link to navigate to Manage to update your account holder information if anything has changed since the last email.

The first change in the email is the Amount Due in the upper left hand corner. What previously was indicated as the “Bill Amount”, now reads as an amount due showing the amount due in U.S. dollars. Your payment method and payment cycle type is also listed below the amount due.

Within the body of the email, your statements will now be listed in a bulleted list. Each statement number is a link which will take you to Manage to view the details of the bill included on the statement.

A total amount due will be listed below the statement list, if there are multiple statements due, this amount will be the sum total of the statements.

The Statement Due Date will be in the line below your total amount due. If payment is not received by this date, you may encounter an interruption of your service.

If you wish to make a payment from your statement email, you can click on the “Make a Payment Online” button inside the email at the bottom of the page. This will take you to Manage to log in and complete your payment.
To pay by check or wire transfer, you will need to contact our billing department in order to setup this payment method.



Proactive Server Maintenance Checklist, Prior to Reboot

Take a Backup, or Be Sure Backups are Running

We have tutorials on How to Create a Storm Server Backup, and How to Restore a Storm Server Backup.

Check Running Processes

Liquid Web’s Heroic Support team closely monitors the load on your servers with Sonar® proactive monitoring and service restoration. That said, it’s always wise to glance at what processes are running on your server to assure your services are running as expected. Check-out our tutorial on Monitoring Server Processes with Top for Linux.

Verify Services Will Start at Boot

Be sure to verify that all of your necessary services are configured to start when the server boots up. For CentOS users, you can follow this tutorial: chkconfig Command Examples for Red Hat and CentOS.

Save, Save, and Save Some More

Always check whether or not there are any unsaved changes to configuration files, etc. prior to a reboot. Save early and safe often!
Continue reading “Proactive Server Maintenance Checklist, Prior to Reboot”