Managing Your DNS

Adding a DNS Zone

Log into your Liquid Web account, select Domains from the left menu, and click on the DNS tab. Scroll down to the Create a New DNS Zone section.

Create a New DNS Zone

  1. Input the domain name of your choosing
  2. Select the ‘IP Address’ drop-down list:
    Other IP Address – User defined IP address to use for the relevant domain
    Import From a Live Domain – Based on the domain selected, our system will copy current the A record IP address
  3. Click the ‘Create New DNS Zone’ button

Continue reading “Managing Your DNS”

How to Configure Cyberduck for Use with Storm Object Storage

Storm Object Storage delivers a durable, secure, highly available solution for storage needs of virtually any size. With object storage access occurs via API calls to the object storage cluster, which replaces the need to rely on additional servers for dedicated storage.

Here we use the client Cyberduck to interact with Storm Object Storage. Cyberduck is available for download from https://cyberduck.io/?l=en.

Pre-Flight Check
  • These instructions are intended specifically for configuring Cyberduck for use with Storm Object Storage.
  • I’ll be working from a Microsoft Windows 8 desktop with Cyberduck already installed.

Continue reading “How to Configure Cyberduck for Use with Storm Object Storage”

Adding IP Addresses to Your Server

Liquid Web allows additional IP addresses to be added to your server for a minimal fee. Having multiple IP addresses on your server can be useful when needing to differentiate domains hosted on your server. With multiple IPs you can setup advanced firewall configurations, use different hostnames with reverse DNS and more.

In any case, if you need to add more IPs to your server LiquidWeb provides a simple process through our Manage interface. Continue reading “Adding IP Addresses to Your Server”

How To Order or Renew an SSL Certificate in Manage

Pre-Flight Check

  • This article assumes that you wish to order an SSL certificate through your Manage customer dashboard, or renew a certificate which you previously ordered through Manage.
  • For new certificates (non-renewals), you will first need to obtain a Certificate Signing Request (CSR). If you prefer, you can easily generate a CSR through cPanel or Plesk.

Ordering an SSL Certificate in Manage

Log into your Manage dashboard at https://manage.liquidweb.com and click on the Create button at the top left, then select SSL Certificate from the list of options. Continue reading “How To Order or Renew an SSL Certificate in Manage”

How to Add or Modify DNS Records in Manage

Pre-Flight Check

To manage a domain’s DNS records in your account management interface, it must use one of our nameservers, which are:

  • ns.liquidweb.com and ns1.liquidweb.com
  • ns.sourcedns.com and ns1.sourcedns.com

If you already know that your site is using Liquid Web’s nameservers, skip ahead to Step #2: Adding or Editing a DNS Entry.

Step #1: Where is DNS hosted?

There are several methods to determine which nameservers are considered authoritative for your domain. You can either:

  • Use a web-based WHOIS lookup tool such as ICANN WHOIS and noting the listings under Name Servers
  • Query WHOIS from a terminal by running the command “whois yourdomainname.com” and noting the listings under Name Servers
  • Log into your Manage interface, select Domains from the left menu and click on the DNS tab. Scroll down to the CURRENT DNS ZONES section and look at the Delegation column. If you see a green button labeled “Delegated”, your domain is using our nameservers and you can click the [+] the the left of the domain name to expand its record and start managing entries immediately.

    CurrentDNSZones

If your domain is not using our nameservers but you do want to be able manage DNS records through your Liquid Web account interface, you will need to log into your account at the registrar and update the nameservers to one of the pairs noted at the top of this article.

Note: It is not necessary to transfer a domain name simply to specify different nameservers or move its authoritative DNS record. You can continue to use your preferred registrar for domain name renewal and management even if you update the domain to use our nameservers.

 

Step #2: Adding or Editing a DNS Entry

  1. From your Manage interface, click on Domains in the left menu and then select the DNS tab in the Domains Dashboard and click the [+] to the left of the domain name to expand its DNS record.

    Add a DNS record in Manage

  2. To add a new record, click the blue Add New Record button at the bottom. To edit an existing record, click the Edit button to the right of the entry you wish to change. Each entry has four fields:

    Add new DNS record

    • Name: This field allows you to append a prefix (or more accurately, a suffix, since domain names are resolved from right to left) to the main domain name. If you’re adding a record for a subdomain, such as shop.example.com, you would enter “shop” in this field. Note: The Name field is also called “Host” or “@” at some registrars and hosting companies.
    • TTL: This specifies, in seconds, how long the DNS entry should be cached by a resolver before it’s considered outdated and checked again. A higher setting will reduce load on the DNS server, but will extend the time it takes for the new entry or value to propagate. Generally, you will want to set a lower value prior to changing a record (300 or 3600 for 5 minutes or one hour, respectively), and then raise the TTL back after 24 to 48 hours once your change has had a chance to fully propagate.
    • Type, and Data: Manage allows you to enter and edit multiple record types. Remember that only A, AAAA, and NS records take an IP address in the Data field.
      • A and AAAA records resolve a domain to an IP address (IPv4 for A, IPv6 for AAAA). Without these records, a site will not resolve. In addition to the main domain name, you likely will want to add an A record for your hostname, as well as any subdomains which resolve to a different server.
      • CNAMEs are aliases pointing an entry back to the main domain. Once a browser requests a page from that subdomain from your web server, the server will route the request to the proper directory. If you find yourself frequently creating records for subdomains, you may wish to add a wildcard CNAME to cover any requests for subdomains without their own records. You can do so by entering an asterisk in the Name field.
      • MX records determine how mail is handled for the domain. When selecting an MX record type, Data will contain two fields: Priority and Exchange.
        • Priority always will be a number. Mail will be routed to the lowest numbered (highest priority) MX entry. Use the settings recommended by your control panel or email provider.
        • Exchange is the server to which mail will be directed.
      • NS Nameserver records specify the nameservers for the domain. Remember that the authoritative nameservers are specified at the registrar — if a WHOIS search returns different nameservers than what you’ve entered here, your entries in Manage will have no effect.
        Note: When using your own private or custom nameservers, their nameserver entries must be added at the domain’s registrar. When using custom nameservers, you will not be able to use Manage to add or edit DNS entries; that will be done via your server’s control panel.
      • SRV, or Service, records are used to configure services for your domain. When configuring an SRV record in Manage, the Name field should begin with an underscore, then the name of the service, a period, an underscore, and finally the protocol. For instance, a SRV record for Office 365’s Session Initiation Protocol over TLS would contain “_sip._tls” in the Name field. An SRV record contains four Data fields, each of which should be filled out according to the service’s instructions:
        • Priority: As with MX records, the lower the number the higher the priority.
        • Weight: Is used to distribute requests based on capacity.
        • Port: Directs requests to a specific port.
        • Target: Specifies the destination. For the example Office 365 SRV record above, the target would be “sipdir.online.lync.com”.
      • TXT records contain, as the name suggests, text. They can be used for SPF and rDNS entries, as well as domain verification information.
  3. Once you click the green checkmark button, the record will be added and DNS will begin to propagate. Typically only a few hours is needed for this, but it technically can take up to 24 hours to 48 hours for a DNS change to fully propagate globally.

 

How To Unblock Your IP Address in Manage

Liquid Web has introduced a new feature designed to simplify the removal of errant IP address blocks in the firewall, and allow customers to quickly remove their own address from within their Manage dashboard. In this manner, customers can remove blocks on their IP addresses even when they are unable to access WebHost Manager itself due to the block.

Pre-Flight Check

  • The cPanel Quick IP Address Unblock feature is designed for servers using the ConfigServer Firewall (CSF).
  • The feature does not apply to any server utilizing a different firewall.
  • You must have access to your Manage dashboard to use the IP delist feature.
    Note: Customers with Dedicated, Storm, or VPS servers which are not currently using the CSF firewall can request an upgrade from support to take advantage of this Manage feature. There is no charge, it typically takes only a few minutes and the only service that needs to be restarted as a result is the firewall itself. Our support technicians also can port your existing APF rules to CSF. If requesting an upgrade, please be sure to indicate whether your server uses the Guardian backup service so that its rules also can be configured.

Step #1: Log into Your Manage Interface

  1. In Manage, click on the [+] next to your server’s hostname to expand its details.
  2. Now click on the Dashboard button to open the Server Dashboard.

    Dashboard

Step #2: Unblock the IP Address

  1. Click on the Network tab to bring up the Networking pane.
  2. You will see your current IP address, as reported by your web browser, pre-populated in the cPanel Quick IP Address Unblock field. If you wish to unblock a different IP address, simply replace the address shown in the field with the IP address you wish to unblock.
    If you’re attempting to unblock the IP address of a client, developer, or other party who does not know their public IPV4 address, you can direct them to http://ip.liquidweb.com to obtain their address for you.
  3. Click the Unblock IP button to attempt to automatically remove the IP address in the CSF firewall.

    Unblock

  4. The Unblock IP button will change to Working… while it attempts to delist the IP address. Once the process completes, you should see a banner indicating whether the delisting was successful.

    Success

Step #3: I Got Blocked Again. Why?

There are many reasons why an IP address can be blocked in the firewall, but the two most common are:

  • The use of an incorrect username or password combination when connecting to the server or a service such as email, ftp, ssh, or cPanel/WHM
  • A mod_security rule violation

If you are unable to determine the cause for the block, feel free to contact Heroic Support®. You also may wish to consult the following Knowledge Base articles: Unblocking an IP Address or Opening a Port in the Firewall and How to Manage the CSF Firewall in WHM/cPanel.