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Heroic in Everything We Do.
We’ve built a company with the sole focus of making sure our customer service scores are the highest in the industry. And they are. We’re your team. Monitoring your servers, mitigating risk, optimizing performance. And if you need support, don’t worry about a thing. Work with one of our 250+ Windows and Linux Certified technicians quickly and on your first contact.
Telephone
59
Second Initial
Response Guarantee
Response Guarantee
Helpdesk
30
Minute Initial
Response Guarantee
Response Guarantee
Live Chat
59
Second Initial
Response Guarantee
Response Guarantee
Satisfaction
97% Positive Feedback
Ratings from Clients
Ratings from Clients
The Right Help Right Now
You’ll have peace of mind that we’re on-site at our data centers 24/7/365, which allows us to guarantee that you’ll reach us in under 59 seconds by phone or live chat.
Three Levels of Heroic Support to Choose From
Whether you're a seasoned veteran or just starting out, we have a support level that will ensure you're well taken care of.Fully Managed
Our expert techs manage your hardware, web server and offer best-effort support for third-party software. Fully Managed servers include cPanel or Plesk, industry-leading control panels.
Core Managed
Looking for management but don't require a control panel? We'll manage your server's infrastructure, hardware, and the core elements of the LAMP Stack.
Self Managed
If you're an expert user who needs to fully customize your server, self management is available. We'll manage the hardware and infrastructure while you manage the server.