Support Comparison

Self ManagedCore ManagedFully ManagedPremier*
24/7/365checkmarkcheckmarkcheckmarkcheckmark
Fully Managed Network Infrastructurecheckmarkcheckmarkcheckmarkcheckmark
Fully Managed Hardwarecheckmarkcheckmarkcheckmarkcheckmark
Wholly owned Liquid Web Data Centerscheckmarkcheckmarkcheckmarkcheckmark
Level 3 Technicians On-site 24/7/365checkmarkcheckmarkcheckmarkcheckmark
System Level Health Monitoring and Graphingcheckmarkcheckmarkcheckmarkcheckmark
System Level Monitoring Alerts & Notificationscheckmarkcheckmarkcheckmarkcheckmark
100% Uptime SLA on These Itemscheckmarkcheckmarkcheckmarkcheckmark
Installation and Full Support of Core Software Packageminuscheckmarkcheckmarkcheckmark
Core Operating System Updates & Patchesminuscheckmarkcheckmarkcheckmark
Security Enhancementsminuscheckmarkcheckmarkcheckmark
Full Web Server Support including Apache (Linux)minuscheckmarkcheckmarkcheckmark
Proactive Response & Restoration of Monitoring Eventsminuscheckmarkcheckmarkcheckmark
Virus and Spam Protectionminusminuscheckmarkcheckmark
Free External Migrations**minusminuscheckmarkcheckmark
Full Control Panel Supportminusminuscheckmarkcheckmark
Control Panel Updates and Patchesminusminuscheckmarkcheckmark
Dedicated Enterprise Resourcesminusminusminuscheckmark
Dedicated Account Executive Teamminusminusminuscheckmark
Dedicated Technical Account Management Teamminusminusminuscheckmark
Solutions Architects Assistanceminusminusminuscheckmark
Custom Solutions for Growing Businessesminusminusminuscheckmark
Managed, Sophisticated Solutions for Multi-node Configurationsminusminusminuscheckmark

* Liquid Web’s Enterprise customers work with Solutions Architects to determine the right fully managed, sophisticated solutions for multi-node configurations. These customized configurations are supported by a small, highly specialized team. Each managed solution has 24/7 monitoring via a custom solutions controller, ensuring each client sees maximum uptime, performance, and speed. Please contact us for more information.
**Restrictions Apply. 

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