The Hosting Partner You Can Trust

We take Mission-Critical Sites, Store and Apps Seriously

Focus on the Work You Love. Leave the Hosting to Liquid Web

When your business relies on the web, you deserve a hosting partner you can rely on.   

We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals.

You can count on us.

heroic-promise
Our Promise Pre-Order:
  • 24/7/365, onsite support
  • Highly-trained technicians
  • Knowledgeable sales staff
  • No contracts, cancel at any time
  • Transparent pricing
  • Informative materials at your fingertips
  • Up-to-date list of inventory

“Our promise starts here as our knowledgeable sales staff is available to answer any question you may have quickly and honestly. In addition,  we provide a transparent, informative pricing list that comprehensively outlines exactly what is offered at every level.”

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“We have low setup times and open communication throughout the process. Whether it’s talking with a staff member without endless hold times or communicating with knowledgeable technicians via email and LiveChat, this is an important and incredibly valuable point highlighted by the Liquid Web Promise.”

Our Promise Throughout Your Order:
  • Average setup times beat industry standards
  • Open communication throughout setup
  • Order verification directly from setup technicians
  • Technical review of your hosting environment
  • HIPAA/PCI certifications to ensure privacy
Our Promise To Our Customers:
  • Staff trained to take ownership
  • Proactive support & updates
  • Competitive SLAs
  • 24/7/365, onsite support
  • Onsite LiveChat 24/7/365

“Instead of waiting until an issue arrives, technicians monitor your service and proactively communicate with notes and updates that will help keep you running smoothly. If you do have questions or issues, our Heroic Support® team is renowned around the hosting industry for taking ownership of your issue.”

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The Liquid Web SLA Goes Above & Beyond...10x Above & Beyond

Our comprehensive Service Level Agreement guarantees everything from response times and hardware replacement to compensation from downtime. Not only are our 30 minutes initial response and equipment replacement guarantees some of the quickest available, they are often beaten substantially in our monthly average support statistics.

However, what attracts many users to Liquid Web is the 1000% compensation outlined in our SLA’s 100% uptime guarantee. That means if you experience downtime, we will credit you at 10x the amount of time you were down.

30 Minute Guarantee

Helpdesk

INITIAL RESPONSE TIME GUARANTEE

Initial HelpDesk tickets are responded to within 30 minutes. If we miss the mark, we’ll credit you 10x the amount we missed it by.

100% Uptime Guarantee

Network

UPTIME GUARANTEE

All major routing devices within our network are reachable from the global Internet 100% of the time, or we’ll credit you 10x the downtime.

100% Uptime Guarantee

Power

UPTIME GUARANTEE

This guarantee assures that power to your rack will be online 100% of the time or we’ll credit you 10x the down time amount.

30 Minute Guarantee

Hardware

Faulty dedicated server hardware will be replaced within 30 minutes of identifying the problem. If it takes longer, we’ll credit you 10x the amount of extra time.

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1-800-580-4985 (1-517-322-0434)