Focus on the Work You Love. Leave the Hosting to Liquid Web
When your business relies on the web, you deserve a hosting partner you can rely on.
We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals.
You can count on us.
The Liquid Web SLA Goes Above & Beyond...10x Above & Beyond
Our comprehensive Service Level Agreement guarantees everything from response times and hardware replacement to compensation from downtime. Not only are our 30 minutes initial response and equipment replacement guarantees some of the quickest available, they are often beaten substantially in our monthly average support statistics.
However, what attracts many users to Liquid Web is the 1000% compensation outlined in our SLA’s 100% uptime guarantee. That means if you experience downtime, we will credit you at 10x the amount of time you were down.
59 Minute Helpdesk
INITIAL RESPONSE TIME GUARANTEE
Initial HelpDesk tickets are responded to within 59 minutes. If we miss the mark, we’ll credit you 10x the amount we missed it by.
All major routing devices within our network are reachable from the global Internet 100% of the time, or we’ll credit you 10x the downtime.
This guarantee assures that power to your rack will be online 100% of the time or we’ll credit you 10x the down time amount.
30 Minute Hardware
Faulty dedicated server hardware will be replaced within 30 minutes of identifying the problem. If it takes longer, we’ll credit you 10x the amount of extra time.
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