Our Resellers are required to:
- Maintain the Billing and Support Relationship with their Customer
- Comply with Liquid Web ToS
A Reseller is required to provide customer service and technical support to each of the end customers procured by the Reseller (including Sub-Resellers). The Reseller may escalate to technical support only if the Reseller is unable to resolve the matter through Reseller’s own technical support, Liquid Web’s Manage Portal, the Control Panel(s) or other online capabilities provided by Liquid Web to Reseller (help desk, etc.).
Technical support provided by the Reseller includes the handling of common tasks around creation, removal and modification options in the control panel(s); including but not limited to:
- Account Management
- FTP Users Management
- Email Support
- SSL Support
- DNS Support
- Databases, and Database Users Support
- Basic firewall management including removing IP blocks and individual client side FTP or mail client issues
Liquid Web is happy to provide our Resellers a walkthrough of more advanced capabilities of our Manage Portal and/or Control Panel(s) as needed. Liquid Web does not provide support for website development or maintenance. For our Resellers using cPanel, we also provide WHMCS at no additional cost to provide you with tools that assist in account creation/management, billing, and even support for your clients. This will include a free unbranded WHMCS license as well as access to our Liquid Web Plugin for easy reselling of our Cloud Products. Our team will be happy to help with the base installation of WHMCS as well as the plugin and upon request can provide a one on one session to go through initial setup questions to enable you to provide your clients with the best experience possible.
Liquid Web is under no obligation to provide support to the Reseller end customer (customer procured by Reseller). If Liquid Web receives communications from Customers or from third parties regarding any Services procured through the Reseller, Liquid Web may forward such communications to Reseller without taking any other action. However, Liquid Web reserves the right to respond to such communications directly and to take any action Liquid Web deems necessary. If Liquid Web determines that Reseller is providing inadequate support to Customers or Sub-Resellers (including, but not limited to, situations resulting in excessive numbers of support calls directly from Customers or Sub-Resellers to Liquid Web), then Liquid Web may, at its sole discretion, terminate this Agreement for cause or charge Reseller for said services at market rates.
A Customer will remain at all times the customer of Reseller unless the Customer subscribes for or otherwise approaches Liquid Web, or anyone of Liquid Web’s other resellers, for Services without any solicitation from Liquid Web. Upon such subscription for Services, the Customer will become a customer of Liquid Web or one of Liquid Web’s other resellers, as applicable. Under no circumstances will Liquid Web be obligated to intervene in any dispute of any nature between Reseller and a Customer.
Have you ever wanted to use SSH to control your Linux server from Windows? You’ve most likely downloaded and launched third-party applications like PuTTY or KiTTY to get this functionality on your Windows computer. Thankfully, with the Windows 10 Fall Creators Update, you can now use a built-in SSH client directly within your Windows OS. Continue reading “Using SSH Client Natively in Windows 10”
In a recent press release from our Blog we announced that Liquid Web has acquired iThemes – a leader in WordPress plugin development. Needless to say, this is an exiting time. Another important step in our commitment to make WordPress hosting easier than ever.
Since 2016 we’ve actually had a partnership with iThemes to bundle Sync Pro into our WordPress platform. Moving forward we will expand this integration by adding BackupBuddy and iThemes Security. With this this awesome news we also have an awesome deal for our non-platform WordPress users.
The Liquid Web iThemes bundle
For our WordPress customers hosting on a traditional solutions we now offer an exclusive Liquid Web iThemes bundle. Through this bundle, for the first time ever, you can purchase the core iThemes plugins in a single package. With this offer you have access to iThemes Sync Pro, BackupBuddy and Security Pro for one low price. Check out our bundle product page to learn more about the exclusive offer.
Getting Support for iThemes Products
iThemes will remain an independent business unit of the Liquid Web family. This means that going forward we will continue providing support for these products under the iThemes brand. If you are seeking support for an iThemes plugin you can find documentation in their Help Center. And you can contact the iThemes Support team after logging into their Member Access Panel.
Official Plugin Documentation:
Do you run a web store on Shopify (or BigCommerce) and wish you had more control over things? Maybe you wish you had more Payment options on your shop, more Staff accounts, or a more straight forward shop building experience. No matter what the cause, moving to a WooCommerce based shop can give you more control and flexibility over your store. Migrating your store can be a huge headache though, so how do you get that job done?
How can I migrate an existing e-commerce store from Shopify or BigCommerce over to WooCommerce?
Moving platforms can be a frustrating and scary experience. After all, if your web store is down you’re probably not making any money. So getting it done right the first time is just a little important. Thankfully if you are moving from Shopify or BigCommerce that process can be simple.
Both Shopify and BigCommerce have export options that allow you to export products, orders, and customers to CSV files. You can then use these CSV files to rebuild your store in WooCommerce. Export files from Shopify, or BigCommerce, can be imported into your WooCommerce store using the WP All Import plugin.
It can happen. And it’s embarrassing. A visitor searches your site for a product and whatever their search terms are, no products are found. Instead of a missed opportunity to convert that visitor into a paying customer, consider showing them some products that might be of interest to them. Continue reading “Show Featured Products for Empty Search Results in WooCommerce”
Providing great deals is a wonderful way to entice first time and returning customers. Imagine if you’ve created a coupon for a product on your store that you want everyone to use. Sure you can add a site banner to inform the customers of the coupon, what if they forget to enter the code though? There may be another way, what if you can have the coupon automatically apply at Checkout if conditions are met. Continue reading “Automatically Apply Coupons in Cart on WooCommerce”
Lets say you have an eCommerce business selling customized coffee mugs. Each mug you sell gets a custom message printed on it and you just fill the orders as they come in. You know each mug gets customized before shipping out, so you don’t really need to track the inventory.
If you happen to run out of your local stock of blank mugs then you’ll just buy a new box, no big deal. In a case like this you may track inventory, but don’t actually need WooCommerce to report this. So how can you hide the ‘In Stock’ message on your product pages? Continue reading “Disable the In Stock message on WooCommerce Products”
If you run a blog and a store all on the same WordPress instance, chances are you are going to talk about products you sell in your blog posts. So how can you make it really easy for your visitors to add products you blog about directly to their cart? You can create a URL that you can use in your posts. Continue reading “Create a direct ‘Add to Cart’ link for Products in WooCommerce”
Depending on the products you sell, you may want to add a product inquiry tab so that it’s available for your shoppers in the event that they want to contact you about the product. Let’s look at two ways you can do this.
How can I add a product inquiry tab and form to all of my products on my store?
Option #1: WooCommerce Plugin
The easiest way to add a product inquiry form on your products is to use the Products inquiry form from WooCommerce. This creates a form tab and has a few minor settings but it’s pretty much plugin and play.
Option #2: Form Builder Compatible Plugin
If you use a form builder like Gravity Forms, Ninja Forms, WPForms or even Formidable Forms, you can use WooCommerce Tab Manager from SkyVerge. WooCommerce Tab Manager allows you more finite control over the tabs on your products page, including the option to add a form to a tab.
By default WooCommerce adds in a SKU custom field to products, but that may not cover your needs, depending on the products you offer. If you’re selling books or magazines ISBN numbers are going to be necessary. Various GTIN (Global Trade Identification Number) options are also important, both for selling and for tracking your products.
How to add GTIN number fields to WooCommerce Products
Or: I need to be able to add GTIN numbers onto the products listed on my store, but WooCommerce only adds an option for SKU?
Fortunately, there is code that can be added to your theme’s function.php that will allow you to use different GTIN options, be they UPC, EAN or ISBN numbers, for the products you’re selling. This is also handy if you happen to be listing your products on Amazon, via a feed.
WordPress Code Warning:
This article features code changes, or snippets, that you can make in your active themes function.php
file. If you are unfamiliar with this task, or want to brush up, we have an article on Managing code snippets in WooCommerce
. The technique provided can be used for both WordPress and WooCommerce sites.
It is recommended that you try this in a staging environment, which allows you the ability to make sure you have the functionality you’re looking for, without impacting your live site until you’re ready.
Alternative Option: Use a plugin to add GTINs
The option above is great if you’re familiar with customizing your site with code. You can easily drop that code into your themes functions.php file or even as a mu-plugin and get rolling. For those less familiar with using code though an alternative exists. There is a plugin on WordPress.org that can add the field in for you called WooCommerce Add GTIN: UPC, EAN, and ISBN. Just install this plugin like any other one and you’ll be good to go.