The Settings page for Managed WordPress Portal gives you access to change your profile and billing information, changing the timezone for your dashboard, and the ability to view your passphrase for authenticating your account when contacting our Heroic support team.

1. Log into your portal.
2. Select Settings from the menu on the left hand side of the page.
3. This will open your settings home page. You will see a series of functions you can perform for your account.
   • The Liquid Web Account Profile link will take you directly to your profile information in your Liquid Web account where you can then update your contact information. See how to update your information in our article Updating Your Account Profile. 
   • Your Billing Info and Settings can be changed by clicking the Change Payment Preferences button. See our article Changing Your Payment Information for instructions on how to update your payment method. 
   • Any time you contact our Heroic Support team, you will need to verify your account by using a security passphrase, this can be seen in your settings page in the Your Support Passphrase section. Click Show Passphrase to reveal it. If you need to change the passphrase, see our article Changing Your Support Passphrase for instructions.
   • Depending on your location, you can set the time zone for your dashboard. Use the drop-down menu to find your timezone and once selected, click Set Timezone to save your changes.

One of the biggest reasons for poor web page performance, are images being added to sites that are far larger than needed. Managed WordPress Portal partnered with TinyPNG to provide a solution for site slowness due to over-sized photos. The Compress JPEG & PNG images plugin from TinyPNG is included in your hosting package, free of charge. This plugin allows you to be proactive and solve the technical burden of getting your site to load up quickly.

Let’s take a look at how you can access and use the Bulk Optimization feature.

1. From your WP Admin Dashboard, click on the Plugins link. 
2. Once the plugins page opens, scroll down until you see the Compress JPEG & PNG Images plugin. 
3. To begin using the plugin, confirm that it is activated.
   
4. Once the plugin is activated, click the Media link in the menu on the left hand side of the page.
   
5. Next, click the  Bulk Optimization link in the Media menu.
   
6. The plugin analyzes the images you have uploaded to your site and provides you with statistics on the size of uncompressed images and number of images.
   
7. To begin optimizing your images, click the Start Bulk Optimization button below the statistics.
   
8. This will begin the compression and optimization of all the images in your media library. You will see the percentage of completion as the process works.
   
9. As it processes, you will see the Total Savings section change. This is total size savings of compressed images.
   
10. Once the optimization process is completed, a listing of the images and the amount of compression performed will display.
    

If you have enabled Cloudflare for a site in your Managed WordPress Portal, you may run into an issue where you are unable to update the domain name. When you attempt to change the domain name to the one you want visible to the customer, an error message will show in your site dashboard.

This error is caused by the DNS and HTTP proxy (CDN) in Cloudflare being enabled before you’ve changed the Primary Domain name. If you run into this issue, don’t panic! This is an easy fix and we will take you through the steps in this tutorial.

1. First, log into your Cloudflare account. If you have more than one site in your Cloudflare account, select the site receiving the error.
2. Select DNS from the menu at the top of the page.
   
3. The DNS page will open. You will see the A Records for the Primary Domain in the list. This is the DNS and HTTP Proxy (CDN), if the Cloudflare icon is colored orange, you will need to click on it to disable this function.

   

   

4. Next, go to the Crypto tab and make sure that SSL is set to at least Full, or Full(strict), if possible.
   Warning:

   “Full(strict)” forces any subdomains of this domain to utilize SSL, if you have domains not utilizing SSL, please use “Full”.

   

5. Navigate back to your Managed WordPress Portal. Open the site you need to change the domain for.
6. Update the Primary Domain to the name you want.
7. Verify that your site is loading properly. Test both $domain.com and www.$domain.com (where $domain is your url).
8. Now you can go back to your Cloudflare account and enable the DNS and HTTP Proxy (CDN) by clicking the Cloudflare icons and turning the service back on.

Managed WordPress Portal provides you an easy way to view the visual changes to your website when you update plugins. With the Visual Comparison Tool, your Managed WordPress Portal will create a staging site, update your plugins and give you the ability to see what changes (if any) the plugin update made to your site before it goes live. If there are no visual changes to the site, your plugins will automatically update on the live site.

This feature saves you the time of manually creating a staging site, updating the plugins and going page-by-page to see what may or may not have changed with the update. The Visual Comparison Tool will run nightly on your sites.

If you have plugins installed on your site, the following are the functions that are available with the Visual Comparison Tool:

• Updates are completed automatically
• Partial updates are completed
• No updates are completed
• You disable the Visual Comparison Tool

1. To view the Visual Comparison Tool, log into your Managed WordPress Portal and click the Manage Site button for the site you want to see.
2. Click the Visual Comparison link from the menu on the left hand side of the page.
3. If you don’t have a site running yet or you have no plugin updates to be done, you will see a message telling you that you have no visual comparisons yet.

Updates Complete Automatically

1. You will see a side-by-side comparison of your staging and live site showing no visual changes.
2. You will be notified that the plugin was updated below each plugin you have installed.  
3. We will send you an email listing the plugin updates that were a success.

Partial Updates Completed

1. You will see a side-by-side comparison of the visual changes to your site as it updated in the staging site.
2. A notification will show below the comparisons that did not get updated.
3. You will receive an email notifying you of the plugins that updated and those that did not.
4. To override and update with the changes, click the Override: Update on Live Site button and the plugins will update.
   Warning:

   If you decide to override and update the plugin, Liquid Web is not responsible for any changes. You will need to contact the plugin developer if it causes additional issues to your site.

   

No Updates are Completed

1. If all plugins on your site cause visual changes, no updates will be completed on your live site.
2. You will be notified that the plugin was not updated below each plugin you have installed.
   
3. You will receive an email notifying you of the plugins that did not update.
4. To override and update with the changes, click the Override: Update on Live Site button and the plugins will update.
   Warning:

   If you decide to override and update the plugin, Liquid Web is not responsible for any changes. You will need to contact the plugin developer if it causes additional issues to your site.

   

Disable the Visual Comparison Tool

1. In the WordPress section of your site management home page, you will see the Plugin Updates button to enable or disable them.
2. Click the slider button Plugin Updates On and change it to Plugin Updates Disabled.
3. A pop-up will appear to confirm that you wish to turn off the Visual Comparison Tool. Once you disable the service, it will not automatically update plugins until you turn it back on.

Just as in your WordPress site and your Liquid Web account, you can create users in the Managed WordPress Portal to help you manage all your sites. This person can do most of the same functions as you. They can organize the sites in your portal by tagging and labeling, create stencils of your sites and look at the visual comparison tool and push updates. The only thing a user cannot do is create new users.

Add a User

1. To add a new user, log into your Managed WordPress Portal and select the Users link from the menu on the left-hand side of the page.
2. From the Users home page click the Create User button in the upper right-hand corner of the page.
3. Fill out the information and click Create User.
4. The user will now appear on your Users page.
   Warning:

   he SFTP/SSH credentials are the same for every user. Please generate a new password each time you log into SFTP or SSH.

The new user will receive an email notifying them that they’ve been added to your dashboard. They will be provided with the username you chose and a link to create their password.

Delete a User

Deleting a user is a quick, two-step process in your dashboard.

1. Click the trash can icon next to the username you’d like to delete. 
2. Confirm that you want to delete the user in the pop-up.
3. The user is now deleted and will no longer show in your users list and all credentials will be revoked.

PHP 7 is the newest release of PHP, replacing PHP 5.6 and lower. It was released in December 2015 and as of January 2017 PHP 5.6 is End of Life. This means that PHP 5.6 is only being supported for security issues, no other support will be given. With this in mind, Managed WordPress Portal gives you an easy upgrade tool so that you can update your sites to PHP 7. The upgrade tool will scan your entire site and let you know if your site is compatible with the upgrade. If not, it will send you an email to let you know what to update in your site to make your upgrade seamless. We will walk you through upgrading to PHP 7.0 in this article.

1. Log into your Managed WordPress Portal.
2. Click on Manage Site to open the site you wish to upgrade to PHP 7.0.
3. In the Site Details section, you will see the PHP Version. PHP 5.6 will have a check mark next to it.
4. Click on 7.0 Stable to begin the upgrade process.
5. A pop-up will appear to confirm you want to upgrade. Click Change PHP Version to begin.
6. As the site is scanning compatibility and updating, a notice will show at the top of the page.
7. Once the scan is complete and PHP is upgraded to 7.0, the PHP 7.0 Stable section will show a check mark next to it.

Troubleshooting Upgrade Errors

If the scan determines that your site is not compatible with PHP 7.0, a notice will appear in a pop-up in your dashboard.

You will also be notified via email of the upgrade issues. If you believe the error is incorrect and want to upgrade to PHP 7.0, contact our Heroic Support team and we will be happy to assist you!

Managed WordPress Portal will automatically backup your live site daily and store the last 30 days automatically. Even though your site will be backed up automatically, you have the option to manually create a backup of your site at any time. Any backup can be downloaded from the Portal and onto your local drive, giving you the ability to securely store a backup offline to restore your site.

1. To view or create a backup, log into your Managed WordPress Portal.
2. Click Manage Site for the site you want to backup.
3. Select Backups from the menu on the left-hand side of the page.
4. When the backups page opens, a chronological list of the backups created will show. 
5. Click the Create a New Backup button to begin the process of backing up your site.
6. Once complete, the backup will show at the top of the list.
7. You can now download the backup to your local computer by clicking the Download Backup link.

Sometimes, bad things happen, even on the internet. You’ve learned about how to create a backup and Managed WordPress Portal automatically backs up your site. So luckily, if anything goes wrong with your site, you will be able to restore it easily from your Managed WordPress Portal.

1. Log into your Managed WordPress Portal.
2. Click Manage Site for the site you need to restore from a backup.
3. Once you are in the dashboard for your site, click the Backups link from the menu on the left-hand side of the page.
4. A chronological list of backups will show on the backups page.
5. To restore your site, click Restore Backup for the date you want.
6. Next, confirm that you want to restore from the backup you selected by clicking Ok in the pop-up.
7. The restore will begin, the status of the restore will show on the page.
8. Once the restore is complete, you will be directed back to the site dashboard.

Managed WordPress Portal provides user credentials for both Secure File Transfer Protocol (SFTP) for your FTP client and Secure Shell (SSH) access credentials to log in via command line. See the steps below to locate your SFTP and SSH credentials for login.

SFTP Credentials

1. Log into your Managed WordPress Portal.
2. Click on Manage Site for the domain.
3. Scroll down to the SFTP/SSH Details section in the lower left-hand corner of the page.
4. The IP address, port and username will be listed for SFTP, if you’ve not used SFTP before, click Generate Password to create one and complete your login process in the FTP client of your choice. 

SSH Credentials

The SSH access provided in Managed WordPress is a limited version designed to allow file management and editing.

1. Log into your portal.
2. Click on Manage Site for the domain you want to log into via SSH.
3. Scroll down to the SFTP/SSH Details section in the lower left-hand corner of the page.
4. Click the Generate Password button to create a new password and open the SSH credentials section.
   Note:

   By clicking Generate New Password, this will change both the SFTP and the SSH password. If you have added users to your portal, the SFTP/SSH credentials will be the same for every user. Please generate a new password each time you log in.
5. The SSH credentials will open. Use the Copy link next to the IP address, username, and password to paste into the command line and log in.