Monitoring your server in WHM

In this article we will briefly cover the basics of monitoring your server via WHM. By following this process you will learn how to find: service status, resource usage, and Apache stats.

  1. With WHM open in your web browser, (a) type “status” into the search box. This should sort the list to only a few items.
    Navigate to Monitoring
  2. Click “Service Status” from the list. This will open the service status page, here you can view the status of various services and server info.
    monitoring-whm-pt2

    If there is a problem the green checkmark icon will turn into a red ‘x’ icon.
  3. Now, with the same search, click “Apache Status” from the list. This will show you the current state of Apache on the server.
    monitoring-whm-pt3

By following this tutorial you should now know how to monitor your Server’s overall status and the status of various services. As always for our Liquid Web customers the dedicated Sonar Monitoring™ team is monitoring your server 24/7.

Managing Account Bandwidth in WHM

Adjusting account bandwidth limits in WHM is very similar to the process used when editing an account in WHM. While you can adjust bandwidth limits via multiple locations, it’s usually best to use the modify account page. Changing the settings and limits of a cPanel account from WHM is a simple process and only takes a few moments.

  1. With WHM open (a) type ‘list’ into the search box, this will sort the menu options for you. Then (b) find and click “List Accounts”.
    manage-bandwidth-whm-pt1
  2. Now on the “List Accounts” page, (a) enter the domain, or username, into the search box . Then (b) click “Find”.
    manage-bandwidth-whm-pt2
  3. Select the account you want to adjust by clicking the “[+]” button.
    manage-bandwidth-whm-pt3
  4. In the expanded section, find and click the button labeled: “Modify Account”.
    manage-bandwidth-whm-pt4
  5. Now on the “Modify an Account Page”, you will find ‘Monthly Bandwidth Limit’ under “Resource Limits”. Adjust this limit as required.

  6. When you finish making changes click the “Save” button, found at the page end.
    manage-bandwidth-whm-pt6
  7. Depending on the server you may see a pop-up about “Package Conflict Resolution”. If this shows up when saving, you can select “Keep this account on package {package name}”.
    manage-bandwidth-whm-pt7

    Even though the text in WHM says “(not recommended)” this option is the least destructive. The other options may change packages that other accounts use.

Troubleshooting email in WHM

In this article we will go over the process used to investigate Email delivery issues on a WHM server. This can be helpful when a user is having issues receiving or sending Emails. The Mail Troubleshooter tool provided in WHM works by tracing the route an Email would take when sent to the provided Email address.

  1. With WHM opened in your browser, (a) type ‘Mail Troubleshooter’ into the search box. This will sort the menu options for you, (b) now find and click “Mail Troubleshooter”.
    troubleshoot-email-pt1
  2. Now on the Mail Troubleshooter page you should see a text box labeled as “Email to trace”. Enter the Email address you wish to trace here.
    troubleshoot-email-pt2
  3. Once you click Submit, you will be on the results page.
    troubleshoot-email-pt3

The example above shows a working configuration for a Gmail based email address. If the results show no errors the issue is likely related to improper Email client settings.
Below you will find an example of results showing errors, the issue here is that the domain has DNS problems and is not able to be resolved.

troubleshoot-email-pt4

Enabling DomainKeys Identified Mail (DKIM)

DomainKeys Identified Mail (DKIM) is a way to attach an encrypted digital signature to your email. Like adding an SPF record to your server, DKIM helps prevent email spoofing. Email spoofing is when spammers send email that looks like it’s coming from your email address. Spammers spoof your address to make it more likely that recipients will open spam emails, less likely that messages will be marked as spam, and harder to find the true spam source. If your address is spoofed, your server could get flagged as a spam server and you can have trouble sending legitimate mail, even if you aren’t doing anything wrong. This is commonly known as having a bad mail reputation.

Outgoing DKIM works by generating an encrypted digital signature that is attached to email messages sent by your server. This signature is generated using a public key you save as a DNS record. Theoretically, only you have access to your DNS records, so mail signed using this key should be unmodified and verified as coming from your server. If you don’t use your server to send mail, adding DKIM records to your server will have no effect on your mail reputation.

Using Plesk?

DKIM is not natively supported in Plesk 12. Instead, Plesk uses DomainKeys. If you’d like to use DKIM, it is supported with certain Plesk MailEnable plans. If you specifically need DKIM, contact our Heroic Support team to learn more about MailEnable.

There are three parts to enabling DKIM:

Generating Your DKIM Key

On a cPanel server, generating a DKIM key is easy! cPanel does it for you.

  1. Log into the cPanel account with email accounts where you’d like to enable DKIM. DKIM records are tied to a domain, you each domain you email from will need its own record.
  2. Scroll down to Email and click on Authentication.
    dkim1
  3. On the Email Authentication page, you’ll see two different methods: DKIM and SPF. We recommend using both, but this walkthrough will only cover DKIM. We have a separate article on SPF records. In the DKIM section, click Enable if DKIM is disabled.
    dkim2
  4. Once you enable DKIM, you’ll see a field that shows your current raw DKIM record. This is the public key you need to add to your DNS records. It should look something like this:

    default._domainkey IN TXT "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAyGm4KfaLQsOiNqfNGT0DDa+XE+TmIyr03F3/AMU8SXFwgItBU/PikYTmIyr07yhQoqlPrSL27l8XHf8AMIIB1LtxU2/490wRkuu9ZorEjRkIXSbev1GyAinBQNa5Rln2S+8AMIIBhZzfkNw7panbVJ0HPREiZAJ5TQEX1LjTqB/nArmNaMXaRUCwmYzGY45z8" eW2BJMM7Ftsj3nOTmIyr0LFSL27l8OaMDdcvpCglrFWoF1dXA78ORuvMSL27l8A5+UWRFBQ4NP6awWYj2LTSyeNeTlafawRk2B3C/dNcwpoLjz3T1wBHctcLnuC13+nMzzyUtgIVgz/7Ka8AMIIBQIDAQAB\;

Copy this record and paste it into a text document to prepare for the next step: adding your DKIM record to DNS.

Adding Your DKIM Key to DNS

Now that you’ve generated your DKIM record, you need to add it to your DNS records. These directions are different depending on where your DNS is hosted:

If you don’t know where your DNS is hosted, read our article on how to find out first!

Your DNS Is Hosted at Liquid Web

If you are using Liquid Web’s nameservers, you can update your DNS records right in your Liquid Web account. Liquid Web’s nameservers are:

  • ns.liquidweb.com
  • ns1.liquidweb.com
  • ns.sourcedns.com
  • ns1.sourcedns.com

As long as your domain is using one of these nameservers, you’re good to go!

  1. Before you begin to add your DKIM record to your Liquid Web account, there is a small amount of formatting to do. The text portion of your DKIM record should look similar to this:
    "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAyGm4KfaBhFDhZzfkNw7pan+XE+TmIyr03F3/AMU8SXFwgItBU/PikYlddmgf7yhQoqlPrUMEqPZXHfIE8uGg1LtxU2/490wRkuu9ZorEjRkIXSbev1GyAinBQNa5Rln2S+AeBhFDhZzfkNw7panbVJ0HPREiZAJ5TQEX1LjTqB/nArmNaMXaRUCwmYzGY45z8" eW2BJMM7Ftsj3nOPYRbYxLFCzroSSOaMDdcvpCglrFWoF1dXA78ORuvMSL27l8A5+UWRFBQ490wRkuu9ZorEjRNeTlafawRk2B3C/dNcwpoLjz3T1wBHctcLnuC13+nMzzyUtgIVgz/7KaGQv5rnQIDAQAB\;
    Some punctuation needs to be removed to format this record correctly.

    • Remove the quotation mark at the beginning of the record.
    • Remove the space and quotation mark in the middle of the record.
    • Remove the slash and semicolon at the end of the record.

    With those few edits, you’re all set to load your DKIM record into your Liquid Web account.

  2. Log into your Liquid Web account.
  3. In the left navigation menu, click on Domains.
  4. The Domains Dashboard has three tabs along the top. Click on DNS.
  5. Scroll down to Current DNS Zones and click the [+] next to the domain where you’re adding the DKIM record. You’ll see a list of your current DNS records. At the bottom of that list, click on Add a New Record. Now, you can follow the steps you’d normally use to add a DNS record.
  6. The first field in your new record is for the subdomain. In this field, enter the first part of your record:
  7. The second field is the time to live, or TTL. This is how quickly new changes will take effect. You can match this to your other DNS records.
  8. Now, choose TXT from the Type dropdown menu.
  9. The last field is the data field. Here you’ll copy and paste the rest of the record cPanel created for you.
  10. Click the green checkmark to save your DNS record.

Now that your DKIM record has been added, all that is left is to add a TXT policy record.

Your DNS is hosted on the same server as your email

If you are using private nameservers on the same server as your email, cPanel will set up your DKIM records automatically! So, once you follow the steps to auto-generate your DKIM record, they are automatically added to your DNS zone in WHM. Just confirm they are correct in WHM:

  1. Log into WHM.
  2. In the search bar above the left navigation, search for “DNS.” Then, click on Edit DNS Zone.
  3. Click on the domain where you auto-generated the DNS record in cPanel, then click Edit.
  4. Scroll down and check to see that your DKIM records are included. If they are, you’re all set!
  5. If the SPF record isn’t there, simply add a new record by copying and pasting the DKIM record information into a new TXT record.

Now that your DKIM record has been added, all that is left is to add a TXT policy record.

Your DNS is hosted with another company

If you registered your domain at another company and host your DNS there, you log into your account with that company to manage your DNS. Find their DNS record editor and enter your DKIM record according to their specifications.

Now that your DKIM record has been added, all that is left is to add a TXT policy record.

Adding a TXT Policy Record

A policy record is a DNS TXT record that talks more generally about DKIM on your server. It shows your server uses DKIM verification and makes DKIM work more smoothly. A policy record is just one more DNS record. Wherever you added the DKIM DNS record, you’ll also add the policy record.

There are different tags that make up the text of a policy record:

  • t=y; tells other servers your domain is testing DKIM. This means if your DKIM isn’t working properly, other servers are less likely to reject your email.
  • o=~; means that some of your mail is signed by DKIM, but not necessarily all. o=-; means all your mail is signed by DKIM. So, if another server receives a message that isn’t signed, it will be rejected.
  • n=your information here; is a note. It doesn’t affect DKIM, but you can use it to explain more about your specific DKIM. This will show up in error logs if something DKIM verification fails.
  • r=postmaster@mysite.com; is the responsible email address for this domain. Use an email address you can access on your server.

Most likely, your policy record will look like this:

_domainkey IN TXT "t=y; o=~; n=Interim Sending Domain Policy; r=postmaster@mysite.com"

Using t=y; and o=~; will help your email be delivered even if the DKIM signature gets broken in transit from your server to the receiving server. Of course, replace “postmaster@mysite.com” with the responsible email address.

Entering your policy record is the exact same procedure as entering any other DNS record. Wherever you entered your domain-specific DKIM record is also where you should enter your policy record: either in your Liquid Web account interface, in WHM, or in the control panel of your external DNS provider

You’ve successfully created a DKIM record for your domain! You can check to make sure it’s working by sending a test message from a domain email account to check-auth@verifier.port25.com. You don’t have to include a subject or any body text. You’ll receive an automated reply with the status of DKIM, as well as other services you may have.