For security, Liquid Web can only provide account information to the account owner and their authorized representatives. Whenever you need to give a third party access to your account, be it your developer, administrator, or billing or IT department, you should know that you don’t have to share your Manage credentials. You can easily add authorized users to your account — and configure specific roles for them — directly from within your Manage interface.
Adding a New User to Your Account
Follow these instructions to add an additional authorized user to your account in Manage. If you simply need to edit, deactivate, or change roles for an existing user, skip ahead to Managing Users on Your Account.
- Log in to Manage.
- Click on Account in the left menu.
- Click on the Users tab below your account number.
- Click on the Create User button at the bottom to expand the Create Users section.
- Enter the new user’s name, username, and password:
- Username must contain only letters, numbers, underscores, periods, and hyphens, and can not exceed 20 characters.
- Password must be no more than 30 characters long.
- Select the desired role(s) for the user:
- Manage Invoices allows the user to view and pay billing invoices, and update the account’s billing information and payment method. This box would need to be checked for the user to add a credit card or make a one-time payment to the account.
- Manage Account Information allows the user to edit the account’s billing, notification, and profile information. In addition to being able to view and pay bills and change or add the payment method, this option also allows them to update contact information for the account holder.
- Server Services allows the user to add servers, clone servers, make backups, or create images.
- Resize Servers allows the user to resize existing servers.
- Destroy Servers allows the user to destroy existing servers or server images.
- Manage Firewalls allows the user is able to modify server firewalls.
- Manage Networking allows the user to modify networking information such as DNS, private networks, and public IP addresses.
- Manage Load Balancers allows the user to add, remove, or modify load balancers on the account.
- Manage Monitoring allows the user to modify monitoring preferences on the account.
- Restore and Reimage allows the user to restore and re-image servers on the account.
- Console Login allows the user to log in to servers on the account using the console link in Manage.
- Reboot Servers allows the user to reboot servers on the account.
- Manage Support Requests allows the user to open, close, view, and comment on tickets. If you want the user to be able to access phone and LiveChat support in addition to our ticketing system, you will need to contact support.
- Add / Edit Users allows the user to add or edit users on the account.
- Click the Save User button to create the user.
Note: Once you add a user, you can not delete them from your account. You can, however, deactivate the user and/or change their roles at any time.
Managing Users on Your Account
- Log in to Manage.
- Click on Account in the left menu.
- Click on the Users tab below your account number.
- To deactivate an existing user, click the Deactivate button to the far right of the desired username.
- To change the user’s username, password, or account roles, click the Edit button next to the desired username. For an explanation of the various user roles, see the roles section above.
- To enable two-factor authentication for the user, click the Enable Two Factor button next to the desired username. For detailed instructions, refer to our guide How To Enable Two-Factor Authentication (2FA).
- These instructions are intended for domain names using Liquid Web’s nameservers.
- If the main domain uses other nameservers, such as at a registrar, you will need to log in there and add an “A” record for the hostname in the main domain’s DNS zone file. The record should point to the server’s primary IP address.
Whenever you create a new server (or change the name of an existing one) you will need to add (or update) the DNS record for its parent domain.
If the hostname does not resolve, you will not be able to:
- access WHM, cPanel, or Webmail via the hostname
- send or receive email over a secure (SSL) connection using a mail client
- verify the authenticity of email sent by the server (which could result in mail being rejected or flagged as junk by the recipient’s server)
Fortunately, adding the record is a simple process, and you can add the record in your Manage dashboard.
- Once logged into your Manage interface at https://manage.liquidweb.com/manage, click on Domains in the left menu and then select the DNS tab in the Domains Dashboard.
- Now, click the [+] next to the main domain name to expand the domain’s DNS record and click the Add New Record button at the bottom. For the host.examplesite.com server, we’ll be editing the DNS record for the main domain, examplesite.com.
- Your hostname will need an “A” record pointing to the IP address of the server itself. In this case, because the server has only one IP address, it is the same as the IP address of the site.
- Once you click the green checkmark button, the record will be added and DNS will begin to propagate. Typically only a few hours is needed for this, but it technically can take up to 24 hours to 48 hours for a DNS change to fully propagate globally.
Liquid Web requires anyone contacting Heroic Support® to authenticate their account in order to receive any nonpublic information about a website, or to receive any information about a server or account.
Authentication is a critical step in ensuring that your data remains secure and that no personal or privileged information is ever provided to anyone other than you, the account holder, or your authorized representative.
To authenticate, you will need to provide your Support Passphrase any time you call for support or contact us via LiveChat. The only exception is for chats initiated while logged in to Manage, which are considered pre-authenticated.
If you do not yet have a Support Passphrase or have forgotten it, you can easily set or reset it from your Manage dashboard.
Step #1: Log in to Access Your Account Settings
Log into your account at https://manage.liquidweb.com/manage/index.html or, for Storm® customers, https://www.stormondemand.com.
- If you’re unable to locate your password, you can click the Forgot Password link and enter your username to receive an email and instructions to reset your password.
- The email will be sent only to the primary email address we have on file for your account.
Once logged in to your Manage dashboard, click on the Account link in the menu on the left side of the page to bring up your Account Summary.
Step #2: Set or Update Your Support Passphrase
On the top of the Account Summary page, locate the Preferences directly under this you should see Support Passphrase. To view the current support passphrase simply click the Show Passphrase link. To update and set the support passphrase:
- Locate and click the Edit link, found to the right of the Preferences heading.
- Enter your desired passphrase in the Support Passphrase field.
- Click the Save button to update our records with your Support Passphrase.
Keeping Your Data Secure
By setting your Support Passphrase and providing it when you call, you can help us to ensure that only you have access to information about your account.
Upgrading your Storm® server is a simple process, and can be done in just a few satisfying clicks. Upgrades are a necessity. You work hard on your blog, or ecommerce store, and the traffic grows! Once you’ve optimized your WordPress site or Magento store, reward yourself with an easy upgrade process and increase the available resources to your Storm® by following the steps below. This process can be followed for Storm® VPS or Storm® Dedicated servers.
- These instructions are intended specifically for resizing your Storm® server.
Continue reading “How to Resize a Server”
- These instructions are intended specifically for enabling two-factor authentication for Manage users.
What is Two-factor Authentication (2FA)?
Two-factor authentication (also known as 2FA) means that instead of just a password (one factor), you will need two factors (password, plus a rotating authentication token) to login to your Manage account. Only the correct combination of the first and second factors will allow you to log in. Two-factor authentication is more secure than one-factor authentication. Continue reading “How to Enable Two-factor Authentication (2FA)”
Rebooting a server in Manage has been made incredibly easy, and only takes a few clicks. Further simplifying the process, multiple servers can be rebooted at the same time!
Continue reading “How to Reboot a Server via Manage”
Manage is Liquid Web’s Account and Cloud Management Portal. From Manage it is possible to control your cloud servers and services, whether your deployment is one Storm® VPS (Virtual Private Server), or a combination of many Storm® Dedicated servers and other cloud services. Manage will help you administer your private network, VPN (Virtual Private Network), CDN (Content Delivery Network), firewalls, upgrades, and much more!
- These instructions are intended specifically as an overview of Liquid Web’s Account and Cloud Management Portal, called Manage.
Continue reading “An Introduction to Manage”
Upgrading your Storm® VPS (Virtual Private Server) is a simple process, and can be done in just a few satisfying clicks. Upgrades are a necessity. Let’s face it, you work hard on your blog, or ecommerce store, and the traffic grows! So, once you’ve optimized your WordPress site or Magento store, reward yourself with an easy upgrade process and increase the available resources to your Storm® VPS by following the steps below!
Continue reading “How to Upgrade Your VPS”
What is a Virtual IP (VIP)?
When you create a virtual IP (VIP) address with Liquid Web you will receive both a Public VIP and Private VIP. The public VIP can be configured on a Storm server just as a non-virtual, or standard, IP would be configured. Connecting to a public service, such as HTTP or FTP, on the Public VIP occurs just as it would on a standard IP.
The Private VIP can be configured on a Storm server’s private interface just as a standard private IP would be configured. Connecting to a private service, such as MySQL or Puppet, on the Private VIP also occurs just as it would on a standard private IP.
So why use a VIP? When utilizing multiple servers, having a VIP is beneficial due to its ability to “float” between servers. This allows the VIP to remain highly reachable in circumstances in which a non-virtual (or standard) IP may be otherwise unreachable. It is possible to move both the Public VIP and Private VIP between Storm servers!
Both Public and Private VIPs can be configured on any server on your Storm account so long is that server is in the Zone where the VIPs were created. Typically software, such as the ones listed below, is used to manage on which server a VIP resides.
Use Cases for VIPs
Here are some of the things that you can do with Virtual IP addresses:
- High Availability Databases (MySQL, Percona, MariaDB)
- Non-DNS-based Service Migrations
- High Availability Web Applications (in tandem with or in place of load balancer)
Examples of Software That Can Use VIPs
This is just some of the software that you can use with Virtual IP addresses:
Storm Object Storage delivers a durable, secure, highly available solution for storage needs of virtually any size. With object storage access occurs via API calls to the object storage cluster, which replaces the need to rely on additional servers for dedicated storage.
Here we use the client awscli to interact with Storm Object Storage. If you don’t have awscli installed then you can follow these instructions: How to Install an Object Storage Command Line Interface (awscli)
Storm Object Storage 101: Command Line
- These instructions are intended specifically for configuring awscli for use with Storm Object Storage.
- I’ll be working from a Liquid Web Core Managed CentOS 7 server with awscli installed.
Continue reading “How to Configure awscli for Use with Storm Object Storage”