Resetting Passwords in Premium Business Email and Hosted Exchange

Resetting passwords in your Premium Business Email and Hosted Exchange is a painless experience with the tools available for either self-service password recovery or by having an administrator change your password for you. This tutorial will outline how to recover a lost or forgotten password in your email account. Click on the recovery method you’d like to use below:

 

Self-Service Premium Business Email

Premium Business Email provides you with the self-service option of using SMS text messages to reset your password. You will set this up the first time you log into your webmail. Let’s walk through the setup process.

Note:
If you choose not set up SMS password recovery, you will need to contact your email administrator to reset your password if it is ever forgotten or lost. If you are an administrator, please see the section below on resetting a password as an administrator.

Set Up SMS Password Recovery

  1. When you first log into your webmail, a pop-up will appear, asking you to set up SMS password recovery.
    Note:
    You are not required to enter your phone number. You can select Skip for Now if you choose to do so. Enable or update your phone number at any time using the Update Phone link in the menu.update phone link in menu
  2. Enter your phone number in the space provided and click Save number.save number button highlighted
  3. You will recieve a text with a security passcode. Enter the number and select Verify.passcode entered
  4. SMS password recovery is now enabled.sms recovery setup success

Recover Your Password via SMS

  1. If you’ve set up SMS password recovery, click on the Forgot Password link on the login page for your webmail.forgot password link
  2. You will be asked to enter your phone number, enter the 7 digit phone number and click Next.enter number and next button highlighted
  3. A security passcode will be texted to you, enter this number in the space provided on the login recovery page.enter sms code
  4. Enter your new password twice and click Reset Password.reset password button
  5. Once your password is reset, you can return to the login page to log into your webmail.password reset success popup

Self-Service Hosted Exchange

Hosted Exchange self-service password recovery is done through the User Control Panel found at https://mail.mycpsrvr.com/usercp. Once you log in, you can start the password change process.

Note:
This process is for changing your password, the Hosted Exchange password recovery process must be done as an administrator for the email product. See our section below on resetting a password as administrator for instructions.
  1. To change your password, log into https://mail.mycpsrvr.com/usercp.
    control panel log in home
  2. Your user control panel will open and the Change Password option will be at the top of the page.
    blank change password popup
  3. Enter your current password, then enter the new password twice.
  4. Click Change to confirm.
    password changed and change button highlighted
  5. You can now log into your email with the new password.

Administrator Password Reset Premium Business Email

If a user forgets or misplaces their email password, an administrator will need to reset the password for them from the Email control panel. When resetting and notifying the user of the new password, please be mindful of security. You can use the one-time secret function in your Liquid Web account to securely share passwords for email password resets.
To reset the email password for a user in Premium Business Email, log into your Email control panel.
  1. From the home page, click on Mailboxes to open the user list. mailboxes link highlighted
  2. Select the user who needs their password reset by clicking on the username. user highlighted
  3. Enter the new password in the password field and confirm it by entering it a second time. gif showing password reset
  4. Notify the user of the changed email password.
  5. Once the user has logged back into their email, have them change the password to ensure security and avoid sharing passwords.

Administrator Password Reset Hosted Exchange

If a user forgets or misplaces their email password, an administrator will need to reset the password for them from the Email control panel. When resetting and notifying the user of the new password, please be mindful of security.

To reset the email password for a user in Hosted Exchange, log into your Email control panel.

  1. From the home page, click on Mailboxes to open the user list.
    mailboxes link highlighted
  2. Select the user who needs their password reset by clicking the username link.
    user highlighted in list
  3. Enter the new password in the password field and confirm it by entering it a second time.
    gif showing password reset
  4. Notify the user of the changed email password.
  5. Once the user has logged back into their email, have them reset the password for themselves again to avoid sharing passwords.

Using the Email Help Tool for Premium Business Email and Hosted Exchange

Your Premium Business Email and Hosted Exchange comes with a support tool with everything you need to set up your email client on desktop and mobile devices. You also have access to troubleshooting and repair information in case you run into issues during and after the webmail client setup. If you have Premium Business Email Plus, the email help tool will allow you to set up your Cloud Drive for document storage and sharing as well as learn how to use Mobile Sync for your device setups. Log into the Email Help Tool using your administrator credentials to get started.

email help tool login page
Once in the home page of the support tool, you can:

Use the above links to be directed to the section for instructions.

Set Up Email Client

In this section, you will find instructions to download the webmail client to your computer, phone, table and configuration information. Just click the Set Up My Email icon on the home page of help tool and select the device you want to set up.

setup email link highlighted

devices setup home page

Computer Setups

computer setup link

The configuration for computers is done by operating system, you have the option to set up by:

  • Windows: Choose from Outlook 2007 to 2016, or configure manually for other email clients you have set up.
  • OS X: Select your Apple Mail, Outlook or configure additional clients.
  • Linux: Find the instructions to set up through POP, IMAP and SMTP configurations.

 

Mobile Device and Tablet Setups

mobile setup links highlighted

Configuration of a mobile device will depend on the type of device:

  • Apple/IOS: Set up via IMAP or POP.
  • Android: Configuration will depend on the manufacturer of your device.
  • Windows: If you are using a Windows phone, you iwll set your email up via Mobile Sync, IMAP, or POP.
  • Blackberry: Configuration will depend on the operating system of your Blackberry device.

Other Configurations

Here you will find the settings for your Hosted Exchange mailbox.

other device setup link

Fix My Email

Note:
Our Heroic Support team is happy to help you with the setup of your email client on your desktop and mobile device, but any connectivity issues will be the responsibility of your internet service provider or cell phone service provider.

If you are experiencing issues with sending, receiving, spam, passwords, calendars, contacts, or connecting to your email, you can find common fixes and troubleshooting in the Fix Something section of the help tool. Select the email client you are having trouble with to find articles and tools to help you troubleshoot the issue.

fix something button highlighted
Select the email client you are having trouble with to find articles and tools to help you troubleshoot the issue.
email client help

Additional Resources

You can find the answers to commonly asked questions and quick tips for your email. Use the search bar and see articles in the help tool knowledgebase to help troubleshoot and learn how to use your Premium Business Email.

help article list

Premium Business Email Plus

Get access to Cloud Drive and Mobile Sync with the Premium Business Email Plus email product.

Cloud Drive

Access your documents, spreadsheets, and other files from anywhere. Just click on the operating system for installation instructions.

cloud drive home page

Mobile Sync

Use Mobile Sync for your hosted mailbox to sync your webmail with your iPhone or Windows mailbox application on your phone.

  1. Select Set Up Email from the links under Tools on the home page.
    setup email link highlighted
  2. Choose Phone from the device list.
  3. Select your mobile device from the list.
    mobile device list
  4. Select Mobile Sync from the menu and follow the instructions for setup either with Webmail or Outlook.
    mobile sync link

Adjusting Spam Filtering in Premium Business Email and Hosted Exchange

No one likes email spam, it’s a fact! There are ways to filter spam with your cPanel email, but what if you had automatic spam filtering that provided better protection and the ability to determine how it’s filtered? The answer is here with Liquid Web Premium Business Email and Hosted Exchange. Once you activate your Premium Business Email or Hosted Exchange account, you have access to and control over how your spam is filtered and delivered. Let’s take a look at how it works!

There are two ways to adjust your spam filtering, you can adjust it at the domain level and at the individual user level. This gives you options and control over how your email spam is filtered and protects your email users from potential phishing and malicious email campaigns that hackers use to gain control over your computers and servers. Select the level you want to control spam from to see instructions on filtering:

Domain Level Spam Filtering

User Level Spam Filtering

Note:
Domain-level filtering will override individual user spam filtering and be applied to all mailboxes within that domain.

Domain Level

Adjusting your spam filtering at the domain level takes just a few clicks of your mouse to determine how spam is handled. Whether you’re using Premium Business Email or Hosted Exchange, the process is essentially identical within the email administrator control panel.

Premium Business Email

  1. Navigate to the Domains section of your email control panel.
    domains section of admin panel
  2. Select Filter Settings from the menu.
    filter settings link highlighted
  3. This will take you to the main page for the domain-level spam filter settings. You will see many options here to choose from. See the descriptions of these settings below:
    • On/Off/Exclusive – Selecting On will turn spam filtering on, Off will turn off all spam filters and Exclusive will allow only emails from addresses and IPs you’ve listed in your Safelist (whitelist).
    • Deliver to Spam Folder – This sends messages to the user’s spam folder. You can decide to automatically delete the messages from this folder by selecting to delete after x amount of days or x amount of emails in the folder.
    • Delete the email immediately – Spam email will be deleted immediately and not be delivered to the user’s mailbox.
    • Include “[SPAM]” at the beginning of the subject line – Mail deleivered that is flagged by the filters as spam will have the text “[SPAM]” in the subject line.
    • Deliver to the email address – You can select an email address to send all spam messages to.
    • You can choose Override Options to set the spam filter settings only for users who haven’t set their own, or choose to override all users, regardless of individual level preferences.
      domain spam settings

Hosted Exchange

  1. Log into your email control panel.
  2. Select Filter Settings from the menu in the Domains section.
    spam filter settings domain level
  3. This will take you to the main page for the domain-level spam filter settings. You will see many options here to choose from. See the descriptions of these settings below:
    • On/Off/Exclusive – Selecting On will turn spam filtering on, Off will turn off all spam filters and Exclusive will allow only emails from addresses and IPs you’ve listed in your Safelist (whitelist).
    • Deliver to Spam Folder – This sends messages to the user’s spam folder. You can decide to automatically delete the messages from this folder by selecting to delete after x amount of days or x amount of emails in the folder.
    • Delete the email immediately – Spam email is deleted immediately and not delivered to the user’s mailbox.
    • Include “[SPAM]” at the beginning of the subject line – Mail deleivered that is flagged by the filters as spam will have the text “[SPAM]” in the subject line.
    • Deliver to the email address – You can select an email address to send all spam messages to.
    • You can choose Override Options to set the spam filter settings only for users who haven’t set their own, or choose to override all users, regardless of individual level preferences.
      domain level spam settings

User Level

Premium Business Email

  1. To set the spam filters for an individual email user, log into your administrator email control panel.
    domains section of admin panel
  2. Click on Filter Settings.
    email hosting filter settings link
  3. This will direct you to a page showing a list of users on the account.
  4. From this list, click on the name of the user that you’d like to edit spam settings for.
    user highlighted in list
  5. This will open their spam filter options. You will see many options here to choose from. See the descriptions of these settings below:
    • On/Off/Exclusive – Selecting On will turn spam filtering on, Off will turn off all spam filters and Exclusive will allow only emails from addresses and IPs you’ve listed in your Safelist.
    • Deliver to Spam Folder – This sends messages to the user’s spam folder. You can decide to automatically delete the messages from this folder by selecting to delete after x amount of days or x amount of emails in the folder.
    • Delete the email immediately – Spam email is deleted immediately and not delivered to the user’s mailbox.
    • Include “[SPAM]” at the beginning of the subject line – Mail deleivered that is flagged by the filters as spam will have the text “[SPAM]” in the subject line.
    • Deliver to the email address – You can select an email address to send all spam messages to.
      user spam settings
  6. When you have selected the settings, click Save.

Hosted Exchange

  1. To set the spam filters for an individual email user, log into your administrator email control panel.
  2. Click on the Filter Settings link in the Hosted Exchange menu.
    user spam filter settings highlighted
  3. This will direct you to a page showing a list of users on the account.
  4. From this list, click on the name of the user that you’d like to edit spam settings for.
    user highlighted in list
  5. This will open their spam filter options. You will see many options here to choose from. See the descriptions of these settings below:
    • On/Off/Exclusive – Selecting On will turn spam filtering on, Off will turn off all spam filters and Exclusive will allow only emails from addresses and IPs you’ve listed in your Safelist.
    • Send spam to recipient junk folder – This sends messages to the user’s spam folder. You can decide to automatically delete the messages from this folder by selecting to delete after x amount of days or x amount of emails in the folder.
    • Send spam to domain quarantine – Spam email will be sent to the quarantine manager.
      user spam filter settings home page
  6. When you have selected the settings, click Save.

Adding a Mailbox in Premium Business Email and Hosted Exchange

Other than the platform you get your mail on, there’s really no difference between how you add a mailbox with your Premium Business Email or Hosted Exchange email. Adding an individual mailbox is an easy process that just takes a few moments, or you can add multiple mailboxes all at one time.

This tutorial will walk you through adding a single mailbox. Select your email plan below to view the instructions:

 

Premium Business Email

Hosted Exchange

 

Premium Business Email

  1. Log into your Premium Business Email.
  2. From the Email Hosting Home page, click on the Mailboxes link. mailboxes link
  3. Click on the Add Mailbox button in the Email Accounts home page. add mailbox button highlighted
  4. In the General tab, fill out the users first and last name, this will populate the Display Name. If you want their name to display differently in the company directory, you can enter a different display name. Next, enter the username (email address) and password.

    Note:

    The Display Name will not change the email address for the user, if you want to create an alias please see our article Creating an Alias in Premium Business Email.

    gif showing user details entered

  5. You can manage the directories they are visible to in the Directory Services section. Make them visible to your company directory or Hosted Exchange address list by checking the box next to the directory.

Adding Contact Information

The second tab is Contact Info, and just like it sounds, it houses all the information to contact the user. Enter their name, organization, department, mailing address and phone numbers.

contact info tab

Note:

One section to point out in this tab, is the Custom ID. This section allows you to choose and enter a custom name or number to tie the mailbox to external systems and allow for you to search for the user by their ID.custom ID section

Hosted Exchange

  1. Log into your Email control panel.
  2. Click on the Mailboxes link in the Hosted Exchange section.
    mailboxes link highlighted
  3. This will take you to the Email Accounts tab, click Add Mailbox.
    add mailbox button highlighted
  4. In the General tab, fill out the user’s first and last name, this will populate the Display Name. If you want their name to display differently in the company directory, you can enter a different display name. Next, enter the username (email address) and password.

    Warning:

    Make sure your users go in and change their passwords after the mailbox is created.

    user information added

  5. Select the size of the mailbox by using the slider on the right-hand side of the User Details section.
    gif showing mailbox size slider

Adding Contact Information

The second tab is Contact Info, and just like it sounds, it houses all the information to contact the user. Enter their name, organization, department, mailing address and phone numbers.

contact info tab

Note:

One section to point out in this tab, is the Custom ID. This section allows you to choose and enter a custom name or number to tie the mailbox to external systems and allow for you to search for the user by their ID.custom ID section

Adding Multiple Mailboxes in Premium Business Email and Hosted Exchange

Just like adding a single mailbox, adding multiple mailboxes at once is nearly an identical process for both Premium Business Email and Hosted Exchange. Adding Multiple mailboxes comes in handy for migrating your email to Liquid Web Premium Business Email or Hosted Exchange. With just a simple spreadsheet, you can create all the mailboxes you need for your organization. Let’s take a look at how! Click on the product you have below to see the directions:

Premium Business Email

Hosted Exchange

Note:

If you are using these instructions for migration purposes, all mailboxes must be created prior to migrating email into Liquid Web’s email products. This should be the first step you take in your migration process. For more information, see our article Using the Self-Migration Tool for Premium Business Email and Hosted Exchange.

Pre-Flight Check

Before you start your upload, you will want to format an Excel spreadsheet or CSV so that you avoid any issues with the upload.data format example

In the example provided above, the username, password and enabled/disabled columns are required to be completed in your file. Additional information such as the first and last name, alternate email, organization, contact information are optional and can be completed at a later date by the user.

Premium Business Email

  1. Once you’ve created the file you are going to upload, navigate to the Email Accounts tab in your control panel.
    email accounts tab
  2. Click the Add/Edit Multiple Mailboxes button.
    add multiple mailboxes button highlighted
  3. To upload your file, click the Browse… button and select the file from your computer. Selecting the checkbox to overwrite existing mailbox details will allow you to import changes made to mailboxes already created.
    browse button highlighted
  4. Click the Import button to begin importing the file.
    import button highlighted
  5. You will be redirected to a status page for the upload. You do not have to stay on this page while the file loads.


    Note:

    Depending on the number of mailboxes being created and user data entered for them, it can take a few moments or a few hours for the mailboxes to create.
  6. When your upload has completed, you will be directed back to the Mailboxes page and you will see the new mailboxes in the user list.

    Note:

    If you have blank rows in your CSV or Excel spreadsheet, an error will occur after upload. The system will tell you certain mailboxes could not be created. This is only for the blank rows, the rows you have populated with information will show in your Mailboxes list.error for blank fields in csv

Hosted Exchange

  1. Once you’ve created the file you are going to upload, navigate to the Email Accounts tab in your control panel.
  2. Click the Add/Edit Multiple Mailboxes button.
    add multiple mailboxes button highlighted
  3. To upload your file, click the Browse… button and select the file from your computer. Click the Import button to begin importing the file.
    gif showing browse and import buttons highlighted
  4. You will be redirected to a status page for the upload. You do not have to stay on this page while the file loads.

    Note:

    Depending on the number of mailboxes being created and user data entered for them, it can take a few moments or a few hours for the mailboxes to create.
  5. When your upload has completed, the newly created mailboxes will show on the Mailboxes home page.
    new mailboxes showing in list

    Note:

    If you have blank rows in your CSV or Excel spreadsheet, an error will occur after upload. The system will tell you certain mailboxes could not be created. This is only for the blank rows, the rows you have populated with information will show in your Mailboxes list.error for blank fields in csv