Pre-Flight Check

• These instructions are intended specifically for setting up a new email account on Mac Mail under OS X 10.11.1 (El Capitan).
• Need instructions for an older version? Try How To Set up Email in OS X 10.5.
• For help with general email account settings, see How To Set up Any Email Client.

Step #1: Create the Account

1. Launch Mail by clicking on its icon in the dock. Under the Mail menu, select Add Account.
2. On the Choose a Mail account provider screen, select the radio button next to Other Mail Account and click the Continue button.
   
3. On the Add a Mail Account screen, enter your name, the email address and the email account’s password.
   

Step #2: Account Settings

1. At this point, you should see an additional popup window with a place for you to add additional settings.
2. You will need to ensure that all the fields are completed:
   • Email Address is the full email address you’re setting up.
   • User Name also is the full email address.
   • Password is the email account’s password.
   • Account Type will be IMAP or POP, depending on your preference. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
   • Incoming and Outgoing Mail Server
     • If you are using non-SSL settings, both the Incoming Mail Server and Outgoing Mail Server will be your domain name: mail.yourdomainname.com (or simply yourdomainname.com).
     • If you are using SSL settings, both the Incoming Mail Server and Outgoing Mail Server will need to be set to the server’s hostname (e.g., host.yourdomainname.com).

Step #3: Security Settings

1. If you set up the email account with standard connection settings (mail.yourdomainname.com), or you set up the account with secure SSL settings and have an SSL certificate installed on your mailserver, you can skip this section and proceed to Step 4. However, if you’re using SSL settings (host.yourdomainname.com) and your server has a self-signed (free) SSL certificate installed on the mail server, you should see a popup notification about the server certificate:
   
2. If you receive this notification, you will need to click either the Continue button to accept the certificate and proceed, or the Show Certificate button to inspect it. Should you wish to permanently store the certificate and add it to the Keychain, you can check the Always trust box before selecting Continue. Depending on your security settings, choosing to permanently store the certificate could require you to enter your password to add it to the Keychain.
   
3. Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

Step #4: Finishing Up

1. Ensure that the box next to Mail is checked and then click on Done to complete the setup.
2. You’re now ready to begin using your email account with Mail.

Pre-Flight Check

• These instructions are intended specifically for modifying an existing email account in Mac Mail on OS X 10.11.1 (El Capitan).
• Need instructions for an older version? Try How To Set up Email in OS X 10.5.
• For help with general email account settings, see How To Set up Any Email Client.

You can edit an email account that already has been configured in Mail, for example should you decide to switch between non-SSL and SSL settings or update the password.

To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please contact Heroic Support® for guidance.

Since any changes must be made on both the incoming and outgoing servers, updating the email account’s password or switching between non-SSL and SSL settings is not as simple as toggling a single setting, but the steps are easy to follow.

Step #1: Configure Incoming Server Settings

1. You set the incoming mail server in the Internet Accounts preferences pane. To access it, select Accounts from the Mail menu.
2. On the Internet Accounts preferences panel, select the name of your email account from the left pane to update the password or change the incoming server name or connection type.
   
3. Update the Password
   • To update the email account password, enter the new password into the Password field in the Internet Accounts preferences pane.
4. Change the Incoming Server Name or Connection Type (SSL/non-SSL)
   • Click the Advanced button at the bottom right of the Internet Accounts preferences pane to edit the Hostname via a popup panel.
     • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
     • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
   • Once you have changed the Hostname, click OK.

Step #2: Configure Outgoing Server Settings

1. Select Preferences from the Mail menu to open the Internet Accounts preferences pane, then click on the account in the left menu.
2. On the Account Information tab, locate the Outgoing Mail Server (SMTP) row and select Edit SMTP Server List from the select menu.
   
3. Change the Outgoing Server Name or Connection Type (SSL/non-SSL)
   
   • Click on your mail server’s name in the top pane to select it, then change the Server Name on the Account Information tab to the desired value.
     • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
     • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
   • Once you’ve changed Server Name to reflect the desired connection type, click on the Advanced tab to configure SSL settings.
     
     • Port: This should remain 587 regardless of connection method.
     • Use SSL: If you are using secure (SSL) settings, ensure that the Use SSL box is checked. If you are using standard, non-SSL settings, Use SSL should be unchecked.
     • Authentication should be set to Password regardless of connection method.
     • Both the User Name (full email address) and Password fields should be filled out. You can update the email account password by entering the current password into the Password field.
4. Your email account will start using the new settings as soon as you click the OK button.