Next, select the server you wish to update the password for. In this case, we selected our fileserver.
On this page, click on the SUPPORT ACCESS button.
Once there, you will have the option to update the current servers’ password to allow Liquid Web support to gain access to work on the server.
Once you enter the new password, click on SUBMIT UPDATE.
Please note: Using the SUPPORT ACCESS link only updates our internal records. It does not change the password on the server. If you need to change the server’s root password, see How To Change the Root Password in WHM.
If you have other information that will help a support technician when logging into your server, you can put that in the Send Additional Information section by clicking on the down arrow on the right-hand side. This will open a new section which let you update us with additional login information.
Here you can let Liquid Web’s Support know:
- The SSH port, if it has changed from the default of 22.
- If SSH login as root has been disabled completely, and if so, information for a sudo enabled user.
- Any special instructions you would like us to be aware of when supporting your server.
