Liquid Web’s around-the-clock monitoring of your server works best when we also are able to log in to your server and proactively fix issues as they pop up. If you change your server’s root or admin password without updating your account information through manage, then we only will be able to notify you of problems rather than attempting to fix them automatically.
First, open your browser and go to https://manage.liquidweb.com/. Your manage login details are unique to your account.
Once you are logged in to manage, log into the dashboard for your server. Once there, you should see a link titled Report current password at the top:
This will pull up a dialog box where you can update our records to include the server’s current root password:
Simply type in the password in both fields, and click the Save Settings button.
If you have other information that will help a support technician when logging into your server, you can put that in the Advanced Settings:
Here you can let Liquid Web’s Support know:
- The SSH port, if it has changed from the default of 22.
- If SSH login as root has been disabled completely, and if so, information for a sudo-enabled user.
- Any special instructions you would like us to be aware of when supporting your server.
If your server has special support needs that cannot be covered here, please do not hesitate to contact our support at the information below.
Liquid Web’s Heroic Support is always available to assist customers with this or any other issue. If you need our assistance please contact us:
Toll Free 1.800.580.4985