Changing an account’s password in WHM

Reading Time: < 1 minuteChanging the password of a cPanel account from WHM is a simple process and only takes a few moments. When a user forgets their cPanel password they will be unable to access their account. This article will cover the reset process for only the main cPanel passwords. Any other cPanel related credentials (eMail, FTP, etc) will still have the same passwords and access.

1. With WHM opened in your browser, type ‘list’ into the search box(a), this will sort the menu options for you. Find and click, “List Accounts”(b).
2. Now on the “List Accounts” page you will: (a) enter the domain, or username, into the Search box . Then, (b) click “Find”.
3. The account list will now show only matches to your search. Select the account needing to have the password reset by clicking the “[+]” button.
4. You should now see a section with various action buttons and input boxes. Look for the item labeled as: “Change Password”; (a) enter the new password here and (b) click “Change”.
5. You should now see a confirmation page stating that the password has been updated. Depending on the server’s settings there may be password strength rules in place. If the password you try is not strong enough for the settings, you may get a warning and can try again.

Congratulations! You know how to reset a cPanel user’s account password through WHM. There are no limits on password changes, this process can be repeated as needed.