Common Site Migration FAQ
Is There a Cost?
All Linux migrations which are able to be performed by our internal migration team are included at no cost with your Fully Managed support. Fully supported migrations include cPanel to cPanel or Plesk to Plesk migrations with root access on both servers.
Some other types of migrations fall under our “beyond scope support” umbrella and may have a more limited scope, meaning we may not have access to or be able to collect certain information related to your site. We will discuss with you the breadth of migration we are able to offer with your request, based on the specific circumstances and any special considerations related to your servers.
In all instances, if you would like additional information for your particular case, please open a support request, and we would be happy to discuss your migration.
How Long Does it Take?
Most migrations can be completed in a few days, but every migration is different and there are a number of factors that can either add to or reduce the amount of time involved. Among them:
- Server size and disk usage: The data on the affected account(s) must be copied over at the beginning of the process and later synced after you have had a chance to test the sites. Obviously, a small partition that’s only partially utilized could require only a few minutes to duplicate, while copying a full, extremely large partition could take a number of hours.
- Your availability: Once the data is initially copied over, you will need to edit your local computer’s hosts file and test the sites on the new server. We will respond to any issues you report, and work with you to resolve them as quickly as possible. There is no time limit on this phase, and the pace is entirely up to you. We will not proceed until you have signed off on the sites as they exist on the new server, and once you have, we then will schedule a final sync if possible and schedule the DNS switchover at a time of your choosing.
- DNS propagation: We do lower the Time To Live (TTL) on the sites early in the migration process (assuming we have access to the DNS records) in an effort to speed up propagation, and typically sites will be visible on the new server within a few hours, but it still can take up to 24-48 hours for DNS changes to fully propagate globally.