- These instructions are intended for domain names using Liquid Web’s nameservers.
- If the main domain uses other nameservers, such as at a registrar, you will need to log in there and add an “A” record for the hostname in the main domain’s DNS zone file. The record should point to the server’s primary IP address.
Whenever you create a new server (or change the name of an existing one) you will need to add (or update) the DNS record for its parent domain.
If the hostname does not resolve, you will not be able to:
- access WHM, cPanel, or Webmail via the hostname
- send or receive email over a secure (SSL) connection using a mail client
- verify the authenticity of email sent by the server (which could result in mail being rejected or flagged as junk by the recipient’s server)
Fortunately, adding the record is a simple process, and you can add the record in your Manage dashboard.
- Once logged into your Manage interface at https://manage.liquidweb.com/manage, click on Domains in the left menu and then select the DNS tab in the Domains Dashboard.
- Now, click the [+] next to the main domain name to expand the domain’s DNS record and click the Add New Record button at the bottom. For the host.examplesite.com server, we’ll be editing the DNS record for the main domain, examplesite.com.
- Your hostname will need an “A” record pointing to the IP address of the server itself. In this case, because the server has only one IP address, it is the same as the IP address of the site.
- Once you click the green checkmark button, the record will be added and DNS will begin to propagate. Typically only a few hours is needed for this, but it technically can take up to 24 hours to 48 hours for a DNS change to fully propagate globally.
Our Sales and Support teams are available 24 hours by phone or e-mail to assist.