Tag

client retention

Managing Client Conflicts

While proactive client management can mitigate most project obstacles and hurdles, and clear communication can practically eliminate client confusion and uncertainty, it’s nearly impossible to avoid all client conflict. It’s inevitable that sticky situations, disagreements, and the resulting tough conversations are going to happen at some point, so it’s best that you’re prepared to handle […]

12 Financial Tips For WordPress Agencies and Freelancers

One of the best statements I have ever heard from an entrepreneur about business and money is that “Money isn’t the most important thing, but it touches everything that is.” What it means is that money makes the world go ‘round. If you want to start a business, you need money for software, equipment, and […]

13 Ways To Close More Sales And Get More Clients For Your WordPress Agency

Most designers and developers dislike everything about the sales process, but they love the end result: they get more clients. So while selling a prospect on how great you are may feel icky and uncomfortable, sales calls are a necessity if you want to stay in business. I’m one of those designers who doesn’t particularly […]

4 Questions to Figure Out If You’re Talking to the Buyer or a Gatekeeper

While it can be flattering to be asked to quote on a project, it can also be a huge waste of time. When I started freelancing, I’d send a proposal as long as I figured that the person requesting it had blood flowing through their veins. This meant losing almost every proposal I sent, because […]

Crucial Client Retention Strategies to Grow your Business

Implementing client retention strategies prepares your business for growth, provides measurable long-term success, and allows you to have a deeper understanding of a brand without being an in-house employee. Importantly, it also provides you and your business with the stability and security to have a steady income. Combine this with attracting new high-quality clients and […]

Top 4 Ways Your Agency Fails at Customer Retention

According to Jay Baer from Convince & Convert, half of this survey’s respondents admitted to having fired an agency in the past 24 months. Does that number shock you? If your agency has ever been fired from a client project, then you’re probably familiar with how volatile the client-agency relationship can be once things start […]