Liquid Web Reviews

Customer Testimonials

Read our reviews to see what actual Liquid Web customers have to say about our services and support. All feedback is voluntarily provided by current Liquid Web customers as part of our Net Promoter Score surveys or through reviews gathered from third-party websites such as Google, TrustPilot, Website Planet, G2 Crowd, Who Is Hosting This, and Yelp. All reviews come directly from these sites without being filtered or reformatted by Liquid Web.

Liquid Web is proud to be a leader in customer loyalty for the hosting industry. We’re purpose-built for mission-critical sites, stores, and applications. We provide more than just the best and broadest choice of hosting products - we give you The Most Helpful Humans in Hosting®. We provide web-dependent professionals with the technology they need to power their business potential backed by expert, caring people who love helping.

★★★★★
5 out of 5 stars

"Liquid Web is a trusted hosting platform that definitely stands out from the crowd. The service encompasses fully-managed server solutions that do not compromise with security and functionality. As I stated in my review, its high end performance makes the system a worthy pick for hosting different project types and this is exactly what I value most about the platform."

- Howard Steele, SuperWebsiteBuilders.com | May 6, 2020 via Email

★★★★★
5 out of 5 stars

“Friendly service, timely assistance, and quality hosting! Also, I brag about all the awesomeness of the partnership program all the time. Thanks, Liquid Web!"

- Stephanie Wandke, IO Web Design & Strategy | January 7, 2020 via NPS Survey

★★★★★
5 out of 5 stars

“Reasonably priced and reliable."

- Bryn Kaufman, OahuRE.com | January 7, 2020 via NPS Survey

★★★★★
5 out of 5 stars

"We've always been able to count on Liquid Web to provide consistent quality. Their customer service is wonderful, and they take the time to explain things to me as many times as I need (I'm not a professional tech person)."

- Valerie Randall, Redline Auto Service | January 9, 2020 via NPS Survey

★★★★★
5 out of 5 stars

“tech support is 1st class and that is the most important feature that you can provide"

- Art Wirtz, The Garage Inc. | January 7, 2020 via NPS Survey

★★★★★
5 out of 5 stars

“I'm very impressed with Liquid Web's support and grateful that they are always there to help me!"

- Kathy Gorman | December 3, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Honest, dependable, efficient, and the BEST EVER IN THE WORLD CUSTOMER SERVICE."

- Sandy E. Rivers | December 3, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"Have experienced great service and support for over 10 years! Thanks"

- Christopher DuFour, TransLogix LLC | December 3, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Excellent customer service! The Tech Support Team @Liquidweb is the most knowledgeable as compared to any other hosting provider that I have worked with. Every time I hear the words from a Rep “Best Effort”, I know that whatever the issue is that the problem is going to be resolved. I am extremely pleased with my decision when I took the leap to go with Liquidweb"

- EJ Filone, Janhost | December 4, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Your service is amazing! I contact support several times a week and never have to wait more than a minute. The support is knowledgeable, thorough and gracious in their approach. I am truly grateful for Liquid Web. I could not manage my business without you. As a web developer since 1995 I have become familiar with many hosting platforms; their quality and customer service. None of the compare to what Liquid Web consistently delivers."

- Andrea Barnes | December 3, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"Exactly what we were looking for to take the stress out of hosting."

- Michael Grimm | December 3, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Reliable assets and extremely courteous and helpful customer service team."

- Andy Boone | December 3, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"AMAZING customer service."

- Shawn Meehan | December 3, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"Excellent service. Very knowledgeable and competent. Rapid response to needs and assistance in setting up point to point VPNs."

- Ronald Estes, MDRounding Solutions, LLC | November 5, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"Such friendly support and always willing to help!"

- Shirley Healy | November 5, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Coming from a host that I worked with for 18 years, but who steadily declined in service over the last few, I've been thrilled with the reliability, professionalism and generally kick-ass support I've received from LiquidWeb. Thanks for being a lifesaver, over and over again."

- Sibyl Perkins | November 5, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Technical people that understand technical problems. The ability to have something investigated in one call and corrected is just about priceless. Higher prices, but you can't really quantify the real gain."

- Stanley Allen, WP Inventory Manager | November 5, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"Higher prices but the tech support and ability to diagnose AND correct something in one phone call is almost priceless. Most hosting companies you are basically on your own. You setup an account and that is how the server will be forever. No script updates, database updates, etc. LW is on top of every aspect of their game and configure your setup to work for YOU, their client. Which seems to be logic that is lost to history with most hosting companies (businesses) these days."

- Chuck Allen | November 8, 2019 via Google

★★★★★
5 out of 5 stars

“This is the best managed hosting service I've used in my 20 year career in digital marketing and web design/development. I don't do any backend server management myself and I rely on the Liquid Web team to back me up and keep my client's sites running at all times. They stick with me until the problem is solved and don't just email "knowledge base" articles and tell me to figure it out yourself like Media Temple did."

- Matt Hoffpauir | November 8, 2019 via Google

★★★★★
5 out of 5 stars

“I've had sites on a variety of hosting companies over the past several decades. LiquidWeb is by far the best experience I've ever had. Their techs answer quickly, aren't on script. all have root access, are knowledgeable, go above and beyond where other companies draw the line... and sound like they're in their own quiet US office without the din of a call center in the background. Highly recommended!"

- Jeff Burger | November 8, 2019 via Google

★★★★★
5 out of 5 stars

“Reliable well-featured hosting with stellar customer support. Can you find cheaper hosting? Sure, if you want to sacrifice features, performance, and most important is support. I have been with LiquidWeb for over a decade and 20 plus years in the industry and they are the best in my opinion.

- Rob Fong | October 9, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"As a mommy blogger that’s been online since 1999, I’ve had my fair share of bumps in the road. Including bad hosts, expensive hosts and non-responsive support from hosts. With Liquid Web I’ve finally got peace of mind. They are affordable, have cloud integration and their support is second to none."

- Kelly Land, MoneyMakingMommy.com | October 8, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"Imagine having access to all the same infrastructure the best cloud providers offer plus super responsive support and advice about how to select what you need and solve any problems you encounter.

- John Cobbs | October 8, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Very conscientious group at Liquid Web. They keep things running smoothly behind the scenes and are always there with an answer when I need it."

- Lorrie Morgan, RedHotCopy.com | October 8, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Excellent support , above and beyond, especially if you go for the managed services!"

- Chris Faust | January 17, 2020 via Google

★★★★★
5 out of 5 stars

"Very impressed with LW for several years now. Easy to use and affordable. Renting servers and having them backed up and maintained is awesome. Truly is "peace of mind". I owned a company before and spent hundreds of thousands of dollars for staff and equipment that invariably failed. LW provides that bottom line cost savings our CPAs will appreciate."

- Ric Joyner | October 9, 2019 via Google

★★★★★
5 out of 5 stars

“Liquid Web is the gold standard in web hosting. Truly they are a cut above. I've tried several hosting companies over the years and always felt like a number. With Liquid Web, it feels like they truly care. The customer service is phenomenal. There are so many amazing folks over there, but today, I want to give a shout out to Dayne in particular who saved our launch with his quick insight and speedy assistance. Thank you, Dayne!

- Dawn Clark | December 31, 2020 via Google

★★★★★
5 out of 5 stars

“Liquid Web is a very professional hosting company. They're up to date with the latest technologies, provide great support 24/7. They are in touch with industry standards and always looking where the industry is headed (e.g. Woocommerce) They invite feedback and comments to improve what they are doing for their customers. They truly feel like a business partner to my small web agency."

- John Axne, Creation Agents | September 10, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"I would describe Liquid Web as a company that offers a superior product (hosting and other services) and better support than any company I have ever done business with. EVER."

- Bruce Sutherland, Domex Computer Services, Inc. | September 10, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Each and every time, I get valuable insights to quickly fix my problems. Service and support come from articulate and bright staff. Thanks again."

- Ken Rossignol, THE CHESAPEAKE TODAY | September 10th, 2019 via NPS Survey

Most Loved Managed Hosting Provider in the Industry

We understand that to achieve your vision you need a partner to provide a technological advantage and a get-it-done attitude. Liquid Web marries exceptional customer support with a broad technology portfolio to deliver all the hosting power you will ever need to help realize your true potential.

That’s why Liquid Web is the most loved managed hosting provider in the industry with a leading NPS score of 67.

Just read the reviews for yourself.

2019 NPS Score