Monitoring Your Server 24/7
Our Sonar Monitoring team is a dedicated division of Liquid Web, solely focused on providing service reliability and immediate incident resolution. Our Sonar Monitoring team utilizes a robust set of proprietary system level health and service monitoring tools to constantly ensure your server's optimal performance through early detection of problems. In the event that an issue is identified, our Sonar Monitoring Team responds immediately, reducing downtime and repairing any issues proactively, in many cases before the client is even aware of the problem.
Sonar Service Restoration NotificationsYour server's management level determines how you are alerted to a potential problem.
Managed server alerts are automatically responded to by a member of our 24/7/365 Sonar Monitoring team within minutes. The team works to restore the service, identify and correct cause of the failure, and then sends a report about what they found and any suggested configuration changes.
Core-managed server alerts are also automatically responded to by our 24/7/365 Sonar Monitoring team, but with a reduced number of services monitored. The service will be restored and the cause identified, and a report is sent about what was found and any suggested configuration changes.
Self-managed servers include e-mail alerts from our monitoring servers at the first sign of a problem. Rest easy knowing that any service failure on your server will be found within 5 minutes of the failure, and you will be immediately alerted.
Simplicity is Key
Each of our service checks is meant to be as simple as possible, ensuring we catch a wide variety of system and programmatic errors. With our checks, everything from firewall irregularities to journal inconsistencies can be detected as soon as they happen, often allowing us to fix the problem before you or your customers notice it.
|Service||Port||Command-line equivalent to our check||Positive Response|
|ping||N/A||/bin/ping -n -U -w 10 -c 5 [server-ip]||Any response|
|Apache / IIS||80||telnet [server-ip] 80, GET /||HTTP/1.|
|cPanel||2082||telnet [server-ip] 2082, GET /||HTTP/1.|
|SSH||22||telnet [server-ip] 22||Any response|
|Plesk||8443||telnet [server-ip] 8443 , GET /||HTTP/1.|
|RDP||3389||telnet [server-ip] 3389||TCP OK|
|FTP||21||telnet [server-ip] 21||TCP OK|
|DNS||53||nslookup -sil www.google.com [server-ip]||Any response|
|SMTP||25||telnet [server ip] 25, helo, quit||220- ESMTP Exim|
|POP3||110||telnet [server-ip] 110||+OK Hello there.|
|MySQL**||3306||telnet [server-ip] 3306||TCP OK|
|MSSQL||1433||telnet [server-ip] 1433||TCP OK|
- Load Averages
- Running Processes
- Disk Usage
- Total Processes
- Server Uptime
Prevention and Proactive Management
We focus on prevention of as well as immediate response to service interruptions, whether they be software, hardware or network-related. With the bulk of service failures being prevented prior to an occurrence and nearly all remaining service failures being corrected within minutes, the team operates as a persistent, proactive manager of client service consistency. Our Sonar Monitoring team is the primary reason we have been able to provide the industry's leading 30 minute hardware replacement SLA as part of our Heroic Promise.