SUCCESS STORIES: Hiya Digital

“No other company was able to match the level of support provided by Liquid Web” – Hiya Digital Delivers with Liquid Web

Liquid Web Helps Hiya Digital Deliver Highly Responsive Customer Support

“Response time was minimum as compared to other service providers. Within three months of trials and making some experimental blunders on our own, we knew no other company was able to match the level of support provided by Liquid Web. Hence, we decided to consolidate all our servers and partner with Liquid Web.”

Deepak Sakhrani, Director

Hiya Digital
As a well-established end-to-end web solutions company, Hiya Digital Private Limited has customers around the globe that rely on them for everything they need to foster a successful web presence. Based in Mumbai, India, the company’s mission is to provide high-quality, scalable, and reliable web solutions at economical prices with the best possible customer service.

With tailor-made services, such as domain names and business email, design, hosting, app development, and security solutions, Hiya Digital works to ensure that it can meet the needs of its diverse clientele.

Deepak Sakhrani, Director at Hiya Digital, is no stranger to the tech world. “I started my career with a software development company in the late 1990s,” he says. His interest in web technologies led him to launch his first web services business venture in 2005. Ten years later, he founded Hiya Digital, which currently boasts over 2,000 customers and over 100 reseller partners.

A Shared Passion for Happy Customers

“We help customers improve the quality of their web presence by applying the latest technology solutions to their traditional business operations,” says Sakhrani. “We offer one-on-one, personalized customer support. This sets us apart from many other companies offering Call Center support, where customers struggle to get help quickly when they need it most.”

Dedication to customers is a trait Sakhrani shares with Liquid Web, and is what ultimately led to the partnership. “We were doing research for a reliable web hosting partner after having some issues with our previous hosting provider. We did trials with a few selected hosting providers. Liquid Web gave us the best tech support and guidance,” says Sakhrani.

Rapid Response Time, Exceptional Support, and Cutting Costs

What impressed him most was Liquid Web’s rapid response time and exceptional support. “Response time was minimum as compared to other service providers. Within three months of trials and making some experimental blunders on our own, we knew no other company was able to match the level of support provided by Liquid Web. Hence, we decided to consolidate all our servers and partner with Liquid Web.”

Using Liquid Web’s Private VPS Parent servers, Hiya Digital has been able to cut dedicated server costs while maintaining outstanding customer service satisfaction. “I highly recommend Liquid Web to anyone exploring Managed Hosting Services. Liquid Web’s Private VPS Parent servers helped us cut server costs by 15-20% after moving from traditional dedicated servers. Our goal is to provide high-quality, uninterrupted, and reliable web solutions to our customers,” says Sakhrani. “Liquid Web has helped us with every possible hurdle, and we look forward to the same in the future.”

About Liquid Web

Liquid Web powers content, commerce, and potential for SMB entrepreneurs and the designers, developers, and digital agencies who create for them. An industry leader in managed hosting and cloud services, Liquid Web is known for its high-performance services and exceptional customer support.

With over 30,000 customers spanning 150 countries, Liquid Web owns and manages its own core data centers and provides a wide portfolio of offerings, spanning from bare metal servers and fully managed hosting, to Managed WordPress and Managed WooCommerce Hosting. The Most Helpful Humans in Hosting™, Liquid Web earns the industry’s highest customer loyalty* and has been recognized among INC. Magazine’s 5,000 Fastest-Growing Companies for twelve years.

*2019 NPS score of 67

Pain Points

After having some issues with their previous hosting provider, Hiya Digital needed a reliable provider who could deliver rapid responses and exceptional support.

How Liquid Web Helped

Using Liquid Web’s Private VPS Parent servers, Hiya Digital has been able to cut dedicated server costs while maintaining outstanding customer service satisfaction.