Liquid Web FAQ
Do you have questions about hosting? Find your answers below.
General questions about Liquid Web
A cornerstone of CloudOne Digital, Liquid Web is a premium web hosting provider offering secure, high-performance cloud and hosting solutions designed for businesses of all sizes—from small businesses to regulated enterprises and performance-intensive operations.
Our services include VPS, dedicated, and managed hosting, all backed by 24/7/365 expert support. We also specialize in ecommerce hosting with optimized solutions for platforms like Magento and WooCommerce, built to scale as your business grows.
Liquid Web infrastructure is used to host any internet-connected workload, such as websites, applications, databases, online stores, development environments, machine learning models, and more.
In short, Liquid Web is used to power anything that needs to be accessible on the internet, backed by network infrastructure that keeps it secure, reliable, and fast.
Liquid Web is owned by One Equity Partners, a private equity firm.
Liquid Web is headquartered in Lansing, Michigan, with additional data centers around the world and offices across the United States and Europe.
Liquid Web operates a global network of Tier-4 data centers—designed for ultimate reliability and security—in the following locations:
- Lansing, Michigan (U.S. Central)
- Phoenix, Arizona (U.S. West)
- San Jose, California (U.S. West)
- Ashburn, Virginia (U.S. East)
- Amsterdam, Netherlands (EU Central)
- London, United Kingdom (U.K.)
- Sydney, Australia
Liquid Web’s Nexcess managed WooCommerce, Nexcess managed Magento, and Nexcess hosting for WordPress are hosted in data centers in the following locations:
- San Jose, California (U.S. West)
- Southfield, Michigan (U.S. Midwest)
- South Surrey, United Kingdom (U.K. South)
- West Sussex, United Kingdom (U.K. South)
- Sydney, Australia(AU South)
Liquid Web’s sibling brand, Servers.com, offers hosting solutions in data centers worldwide:
- Dallas, Texas (U.S. Dallas)
- San Francisco Bay Area, CA (U.S. Bay Area)
- Washington, D.C. (U.S. Washington, D.C.)
- Miami, Florida, (U.S. Miami)
- London, United Kingdom (UK London)
- Amsterdam, Netherlands (EU Amsterdam)
- Luxembourg (EU Luxembourg)
- Hong Kong (Hong Kong)
- Singapore (Singapore)
- São Paulo, Brazil (São Paulo)
- Lagos, Nigeria (Lagos)
These facilities are engineered with industry-leading features, such as 99.99% uptime, N+1 redundant power and cooling systems, Tier-1 network connectivity, and compliance with regulations like HIPAA, PCI-DSS, GDPR, and Privacy Shield. Highly trained technicians are on-site 24/7 to ensure both uptime and rapid response to any issues.
Liquid Web was founded in 1997 and has been operating for 28 years as of 2025.
With over two decades of experience, we provide high-performance, secure hosting backed by expert support you can trust.
Use cases FAQ
Liquid Web is designed for businesses and professionals who need reliable, high-performance hosting with security and expert support. Whether you’re running a website, online store, business application, or large-scale platform, our solutions are built to support your growth.
Yes. Thousands of small businesses choose Liquid Web for fully managed, enterprise-grade hosting that’s secure, fast, and hassle-free, saving you time and letting you focus on your business, not your tech.
Yes. Liquid Web specializes in HIPAA compliant hosting solutions for healthcare providers and technology companies, offering secure environments that help safeguard patient data while delivering the performance and availability your applications require.
Yes. Fintechs and financial institutions trust Liquid Web for hosting that delivers enterprise-grade compliance (including PCI-DSS, GDPR, SOX, and SOC 2 Type II), fortified security, near-perfect uptime, and resilient, high-performance infrastructure tailored to power critical financial applications.
Yes. Enterprises turn to Liquid Web for custom-engineered hosting, spanning VMware private cloud, server clusters, high-availability environments, and more—all built with enterprise-grade stability, security, and expert support tailored to your unique IT infrastructure.
Yes. Online retailers rely on Liquid Web for fully managed, high-performance ecommerce hosting that delivers ultra-fast speed, robust security, and seamless scalability—from small stores to enterprise-level operations. Our experts are available 24/7 (often within 59 seconds) to help keep your store updated, optimized, and ready for anything—from everyday transactions to unexpected traffic spikes.
Yes. Developers choose Liquid Web for its flexible, high-performance hosting environments and powerful automation tools. Our robust API lets you programmatically create, clone, and resize servers; manage firewall settings; restore backups; and more. Plus, with support for API tokens, CLI tools, and integrations like Terraform, you can easily automate, integrate, and manage your infrastructure so you can stay focused on building and deploying your applications.
Yes. Managed service providers (MSPs) partner with Liquid Web to deliver reliable infrastructure and white-labeled solutions for their clients. As your clients’ IT needs evolve, we help you keep pace, providing public or private cloud, infrastructure management, security, and network transparency without the high cost of in-house expansion. With performance, flexibility, and 24/7 expert support, partnering with Liquid Web gives MSPs the perfect differentiator to grow their businesses and deliver in-demand services.
Liquid Web security FAQ
Yes. Security is built into everything we do. Liquid Web provides firewalls, DDoS protection, data encryption options, compliance-ready environments (including HIPAA and PCI), and proactive monitoring to help safeguard your sites and applications. Our 24/7/365 security and support teams work around the clock to keep your infrastructure protected and your business running smoothly.
Liquid Web holds a range of trusted security certifications and compliance validations, giving you confidence in our infrastructure and data protection practices:
- SOC 3 report: We engage an independent CPA firm for a review to demonstrate that our systems meet stringent security and availability standards.
- HIPAA-audited data centers: Our managed dedicated and cloud dedicated hosting solutions are audited to confirm compliance with HIPAA security and privacy controls.
- PCI Attestation of Compliance (AOC): We’ve passed a PCI DSS assessment, affirming that our controls meet the rigorous requirements for secure payment data processing.
- Privacy Shield (EU–US & Swiss–US): We comply with and self-certify to both EU–US and Swiss–US Privacy Shield frameworks, ensuring lawful handling of personal data transfers from Europe and Switzerland.
- GDPR compliance tools: We support EU data protection regulations through mechanisms like EU Standard Contractual Clauses and signed data processing agreements (DPAs).
These certifications and frameworks reflect Liquid Web’s dedication to data security, privacy, and compliance.
Yes. Liquid Web offers a robust suite of compliance-focused hosting add-ons to help businesses meet industry standards:
- PCI scanning – Conduct quarterly scans (powered by an Approved Scanning Vendor) to assess and maintain PCI DSS compliance. This includes issue detection, remediation support, re-scans, and detailed reporting, like attestations of compliance and executive reports
- Vulnerability scanning – Monthly scans help identify and resolve security vulnerabilities. Reports include recommendations, and the insights can support compliance programs such as HIPAA.
- Intrusion detection – Real-time monitoring of your server environment, with rapid response, issue resolution, and remediation, ensures continuous protection.
These scan services are available à la carte or in bundled packages, and all include expert assistance from our security team to help you stay compliant and operational.
Liquid Web offers multiple backup solutions to help protect your data and create a comprehensive disaster recovery plan. The right option depends on your hosting environment, and many can be combined for added protection.
- Built-in backups: All fully managed VPS hosting, cloud hosting, and dedicated servers include backup functionality through the control panel. These backups are typically stored on the server but can also be configured to save to external locations, like FTP, S3, or SSH.
- Cloud backups: Our cloud platform offers three ways to back up your server: standard backups, server images, and Acronis Cyber Backups. Cloud backups are regularly scheduled, full-server backups stored off-server for reliable disaster recovery.
- Acronis Cyber Backups: Available for dedicated, VPS, cloud dedicated, VMware, and cloud servers, Acronis provides encrypted cloud backups with both full-server and individual file restoration options. You can manage and restore your data easily through a self-service portal.
Acronis Disaster Recovery: Liquid Web offers full disaster recovery with our Acronis Disaster Recovery solution for VMware environments. Acronis Disaster Recovery goes beyond Cyber Backups by enabling full system failover and business continuity, not just file restoration.
Every solution is fully supported by Liquid Web’s system recovery and support teams, giving you confidence that your backups are secure, recoverable, and tailored to your needs.
Liquid Web support FAQ
At Liquid Web, every customer has 24/7/365 access to our expert support team. Highly trained technicians are always available by chat or ticket to help with any of our hosting products, including VPS, dedicated servers, WordPress, and cloud solutions.
You can reach Liquid Web’s support team 24/7/365 through the my.liquidweb.com customer portal. From there, you can start a live chat or open a new case to get help right away.
Liquid Web accepts major credit cards (Visa, MasterCard, American Express, and Discover) as well as PayPal. Payments are handled securely through your my.liquidweb.com account, where you can manage billing details, update payment methods, and view invoices anytime.
Liquid Web offers flexible billing cycles. Most hosting services can be billed monthly or annually, and enterprise solutions may qualify for custom terms. You can manage your billing preferences at any time through the Billing tab in your my.liquidweb.com account.
Liquid Web hosting FAQ
Liquid Web provides a full range of hosting and cloud infrastructure solutions. Our products include VPS hosting, dedicated servers, cloud hosting, GPU hosting, private cloud, and enterprise hosting, along with specialized solutions for ecommerce, healthcare, and financial services. We also offer add-ons, like compliance scans, backups, and security services, to support your business needs.
No. While we’re well-known for our managed hosting solutions, we also offer self-managed hosting for customers who prefer more control over their server. Additionally, we offer a core management option for customers who need to retain control but want Liquid Web’s assistance with service monitoring. This flexibility lets you choose the level of management that works best for your team.
- Managed hosting means our team handles the day-to-day server administration for you, including updates, monitoring, security patches, and troubleshooting, so you can focus on your business.
- Self-managed hosting gives you complete control. You handle all configuration, maintenance, and security tasks, while we provide the hardware and network.
Liquid Web offers three levels of server management:
- Self-managed – You manage everything yourself, with hardware and network support from us.
- Core managed – This level includes self-managed support as well as installation maintenance, and support of core software packages.
- Managed – For customers using cPanel, Plesk, or InterWorx, we provide assistance with operating system updates, patches, monitoring, and support for the control panel and popular software, giving you a hands-off experience backed by our 24/7/365 expert support.
Yes. New customers can take advantage of special promotions on our hosting coupons page. We also run limited-time offers throughout the year, including some of our biggest discounts during Black Friday.
Yes. While Liquid Web specializes in VPS, dedicated, and cloud solutions, Nexcess–our suite of managed application and ecommerce hosting solutions—includes shared hosting plans.
Yes. Liquid Web guarantees 100% network uptime, backed by our service level agreement (SLA). This means our network is always reachable from the global internet. If we fall short, dedicated hosting customers can request SLA credits worth 10 times (1,000%) the length of the downtime reported.
Liquid Web makes it easy to scale as your business grows. You can scale vertically by upgrading resources, like CPU, RAM, or storage, within your existing VPS or dedicated server. Or scale horizontally by adding more servers, building clusters, or leveraging private cloud. Our flexible product lineup ensures you’ll always have the right fit for your evolving needs.
Liquid Web supports a wide range of operating systems, including multiple versions of Linux (such as CentOS, Ubuntu, and AlmaLinux) as well as Windows servers. With both Linux and Windows options available, you can choose the environment that best supports your applications.
The migration process begins when you submit a support case through your my.liquidweb.com account. From there, Liquid Web’s migration team steps in to guide you through every stage:
- Information collection – You’ll complete a migration form with details like access credentials, scope (single site vs full server), DNS information, and any customizations you’ve made.
- Migration stages – The team carries out an initial sync to seed your server with data, followed by thorough testing, and a final sync to transfer any updates before going live. DNS is updated at this stage.
- Collaboration and communication – Our team communicates proactively, working closely with you throughout the migration to minimize delays and ensure everything runs smoothly.
- Post-migration support – After the migration, our support team remains available 24/7/365 to help with any testing, troubleshooting, or ongoing setup.
Not all migrations are free. It depends on the type of migration and the hosting plan.
Free and assisted migrations are provided for all levels of managed Magento hosting. For managed WordPress and Woocommerce hosting, free and automated migrations are provided for the Launch and Thrive tiers with our Migrate to Liquid Web and Nexcess plugin. For free, assisted migrations for managed WordPress and WooCommerce, you need to select the Elevate tier. Please always reach out to our support team for questions about how to make your migration as easy and smooth as possible.
For server-level migrations or migrations involving multiple sites, control panels (like cPanel or Plesk), or operating system changes, the process may involve extra coordination. If you’re unsure, submit a support case. Our migration team will assess your needs and let you know what’s available.
You can enhance your hosting with add-ons for backups, disaster recovery, security, performance, and convenience. Options include Acronis backups and disaster recovery, SSL certificates, firewalls, DDoS protection, compliance scans, control panels like cPanel or Plesk, Cloudflare CDN, and even premium WordPress plugins. These add-ons make it easy to customize your hosting to match your business needs.
Liquid Web partners FAQ
The Liquid Web agency partner program helps agencies grow by combining premium hosting with expert 24/7 support, transparent partner pricing, customer lifetime commission tiers, and tools like hassle-free migrations, staging environments, and global CDN. It’s designed to strengthen your client offerings while creating new recurring revenue opportunities.
Becoming a Liquid Web partner is straightforward and built for your growth strategy. Here’s how the process works:
- Explore partner options: We offer several programs—including affiliate, IT partner, reseller, and agency partner—so you can choose the best fit for your business model and goals.
- Reach out to our team: Simply contact Liquid Web sales (via chat or the website) to discuss the program that aligns with your objectives and get guidance on next steps.
- Get started quickly: Whether it’s registering for the affiliate program or applying for the reseller or agency tiers, we’ll help you complete the application process, configure tools, and begin earning or reselling.
Yes. Liquid Web offers a powerful reseller hosting program that empowers agencies, SaaS companies, and hosting entrepreneurs to white-label, package, and sell premium hosting services powered by Liquid Web’s infrastructure and expert support. With tiered discounts, WHMCS included, and 24/7 expert support, it’s easy to grow your own hosting business under your brand.
Yes. Liquid Web offers an affiliate program where you can earn 300% or more per sale by promoting our hosting solutions. Affiliates get a 90-day cookie window, access to banners and tracking tools, flexible payouts (direct deposit, ACH, PayPal, or hosting credits), and dedicated program support to help maximize earnings.
Yes. With Liquid Web’s refer-a-friend program, your friend gets 50% off their first three months, and you earn a $100 hosting credit once they’ve been active for 30 days. There’s no limit to how many friends you can refer, and you’ll find your referral link in your account.
General questions about our Nexcess platform
The Nexcess managed applications platform is Liquid Web’s fully managed hosting for WordPress, WooCommerce, and Magento. It’s optimized for open-source applications and ecommerce, giving you reliable performance, easy management, and expert support.
Nexcess used to be an independent company within the Liquid Web Family of Brands. In September 2025, it was fully integrated into Liquid Web. Nexcess and Liquid Web are now one brand. Read more here.
Nexcess is a premier suite of managed application and ecommerce hosting solutions that keeps websites fast, scalable, and secure. Nexcess hosting takes away the technical hassles of running a website by ensuring servers are managed for you. That way, you can spend your time on what matters most—without worrying about hosting. With a wide range of plans and services, Nexcess is a suitable hosting solution for websites of all sizes.
Nexcess hosting is used by small businesses, developers, ecommerce stores, and enterprises looking to grow and scale their businesses. We host open source, PHP-based websites using applications like WordPress and Magento.
Liquid Web’s Nexcess platform is a global managed hosting platform for WordPress, WooCommerce, and Magento, offered by Liquid Web, headquartered in Lansing, Michigan, USA.
The Nexcess platform is owned by One Equity Partners as part of the Liquid Web brand. Liquid Web is an asset of CloudOne Digital, which offers a full ecosystem of hosting solutions for Liquid Web and Servers.com.
Nexcess has been delivering hosting expertise for more than two decades, starting in 2000. Nexcess has always aimed to empower the growth of online businesses and support the open source movement. That mission continues today, with hundreds of thousands of sites and stores hosted on the Nexcess platform
Nexcess security FAQ
The Nexcess platform maintains enterprise-grade infrastructure security. All base level plans include:
- ModSec firewall
- Malware scanning and detection
- Bad bot management
- 24/7 server monitoring
- Two-factor authentication
- SSH access
- Free SSLs
Websites hosted on the Nexcess platform are available in specific data centers. These data centers offer the following certifications:
- SOC 3 type 2 audited data centers
- Full PCI DSS compliance
Performance questions
Yes, the Nexcess platform is well-known for its powerful speeds and optimizations. While Nexcess provides the robust infrastructure to power a fast-loading site, application-specific performance optimizations are your responsibility.
Nexcess delivers powerful speeds with multi-layered caching and dynamic resource technology. Its application stack includes Nginx with SSL termination, full page cache, Redis server-side caching, a free Edge CDN powered by Cloudflare, and MariaDB databases.
Specific Nexcess plans include autoscaling and Cloudflare Enterprise. All include terabytes of bandwidth to minimize latency in traffic surges.
The Nexcess platform is available for hosting at 8 data centers around the world.
- Southfield, Michigan
- San Jose, California
- Amsterdam, Netherlands
- London, United Kingdom (2)
- Sydney, Australia (2)
General hosting questions
The Nexcess suite provides managed hosting for open-source applications. Products include fully managed WordPress hosting, WooCommerce hosting, Magento hosting, and cloud hosting for other PHP-based applications.
Nexcess is known for including a broader range of features than many hosts.
- Application-specific support 24/7/365 by chat or ticket
- Premium migrations
- SSL certificates
- Nexcess Edge CDN
- DNS service
- PHP compatibility checker
- Multiple PHP versions
- Generous PHP workers
- WordPress, WooCommerce, or Magento pre-installed
- Free monthly autoscaling
- Plugin, sales, and checkout monitoring tools
- Premium WordPress plugins included
- Visual regression testing
- Cloudflare Enterprise
Available add-ons for the Nexcess managed applications platform include:
- Domain registration
- Advanced SSL certificate types
- Elasticsearch cloud containers
- RabbitMQ cloud containers
- Varnish cloud containers
- WordPress website design
- Ecommerce website design
- WordPress maintenance packages
- Malware removal services
Yes, Nexcess offers dedicated servers for open source applications, as well as enterprise clusters and cloud-based nodes.
Dedicated cloud environments are available on select managed WordPress, managed WooCommerce, and managed Magento plans. Please contact our sales team for more information.
This depends on the size of the solution you choose. Smaller, shared solutions will be created almost instantly. Larger, dedicated solutions can take up to 24 hours. Website migrations can also add time to this process.
Nexcess managed hosting is designed to reduce technical fatigue for less-experienced users. However, there are parts of our platform that benefit from more expertise. Regardless of your technical knowledge, the Liquid Web team is here to assist you 24/7/365.
Nexcess products feature hosting plans optimized specifically for WordPress. Many customers report faster speeds just minutes after migrating. Performance is turnkey with automatic Object Cache Pro, cloud acceleration, and an Edge CDN. Additionally, Nexcess provides enterprise-class security, automatic plugin updates, and expert WordPress support that goes above and beyond.
Nexcess offers a unique benefit for WordPress users with its plugin suite. Plugins are purchased for you, saving you money on third-party subscription fees. All plugins are optional, so you can choose which ones to install when you activate your Nexcess service.
Nexcess managed Magento is a leading Magento hosting product thanks to decades of specialized expertise. Since Magento’s early development on Nexcess servers, Nexcess has optimized its platform for the application, offering Magento-tuned servers, precise provisioning, and a knowledgeable support team dedicated to ecommerce success.
Nexcess was one of the first hosts to offer a managed WooCommerce solution, and today Nexcess hosting provides world-class performance and security for WooCommerce stores. We provision your plan for WooCommerce requirements with more storage, PHP workers, and ecommerce management tools. We also include industry-leading Iconic plugins that make your store run like a dream. And that’s on top of all of the power and benefits of our managed WordPress hosting.
All Nexcess plans include free website migration services that are either performed by in-house experts or automated. If you choose a managed migration, our team will handle the entire migration process for you and send you a test site for review. If you prefer to migrate your site manually, we recommend using our migration plugin powered by BlogVault.
Liquid Web offers root access on managed hosting services, but the Nexcess managed applications platform does not. This is because everything you’d ordinarily need root access for is taken care of, and problems are solved in a way that keeps the Nexcess platform safe and performant for all.
Nexcess dedicated server customers may be granted access to a specific root-level command if absolutely necessary. Whatever you need to achieve via root access, no matter how complex, our expert support team and engineers can make it happen. If you think you need root access, contact the Liquid Web support team 24/7/365 by chat or email.
Billing and policy questions
Billing is available in monthly, 1-year, 2-year, and 3-year terms, depending on the solution. Ask your sales representative about the latest hosting coupons for Nexcess products.
Absolutely, yes. if you’re not fully satisfied with your product, we offer a no-hassle 100% money-back guarantee for the first 30 days of your investment. If you have questions about your plan or need help with technical issues, our rockstar support team is available 24/7/365.
No, all Nexcess policies are the same as Liquid Web.
Click the following links to review our terms of service (TOS) and service level agreement (SLA).
Credit cards, existing account credits, and PayPal are acceptable forms of payment. Contact the Nexcess team to learn more about Nexcess invoice payments.
Nexcess backups occur on remote backup servers and include all of your account settings, sites, and databases. Please read the backup policy here.
We can assist with a variety of technical and application issues. We have expert support teams dedicated to the applications we serve. To learn more about our scope of support, start a live chat.
The Nexcess platform does not offer free trials at this time.
To request a refund, please email [email protected] or start a chat within the first 30 days of your purchase.
Yes, you can get up to $1,000 in hosting credits when you switch to Nexcess hosting for WordPress. Nexcess Managed WooCommerce, or Nexcess Managed Magento. Contact us now to get started.
Partnerships FAQ
Yes! Joining the Nexcess hosting affiliate program is free and easy. Payouts are competitive compared to many managed hosting providers.
Yes! The agency partner program offers payouts for the life of every referral’s service, elevated support, generous commissions, and a broad portfolio of hosting options (Liquid Web and Nexcess included).
Nexcess support FAQ
Log in to the Nexcess customer portal to create a new support ticket. There’s a “Support” option on the left-hand side. Click that, and then the green button. For detailed directions, read this article.
The Nexcess hosting support team is available 24/7/365 to assist with troubleshooting, infrastructure, applications, plugin conflicts, and security issues.
The team cannot assist with web development, web design, plugin configuration, or search engine optimization. Read more about the scope of support here.
You can speak with a human hosting expert 24/7/365 by chat, ticket, or email.
However you reach out, Nexcess support will ask for your domain name and customer pin to protect your privacy. All you have to do is describe your question or concern.
Nexcess website migrations can be requested in a few clicks through the customer portal. Click on the “Support” option on the left side and then click “Request Migration” on the upper right. Follow the steps outlined in this article, and our experts will take care of the rest. Read more about the Nexcess migration process here.
Have more questions? We can help
Liquid Web is famous for our 24/7 live support—let’s get started. Chat with an expert now to find the web hosting service that’s just right for you.