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Our 30-day money-back guarantee

We’re confident you’ll love your Nexcess hosting—now under the Liquid Web banner. And if questions or technical issues come up , our expert support team is here 24/7/365 to get you back on track fast.

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How to request a refund

If you’re not fully satisfied with your Nexcess hosting products, we offer a no-hassle 100% money-back guarantee for the first 30 days of your investment. After the first 30 days, your service shall continue on a monthly or annual basis subject to the Nexcess terms of service. To apply your 30-day money-back guarantee, please contact our billing professionals. We’ll credit back your full payment within 7-10 business days.

Learn more about our 30-day money-back guarantee

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US – 866-639-2377
UK – 0-808-120-7609
AU – 1-800-765-472

30-day money-back guarantee FAQ

A 30-day money-back guarantee is a policy that allows a business to credit back the investment you’ve made in their products or services within 30 days of the purchase. If you are not satisfied with the product or service, you can get your money back.

In order to process your 30-day money-back guarantee, we will need your Nexcess account information, the product(s) you purchased, and the billing method used to purchase your hosting.

Nope. If you are for any reason dissatisfied with your hosting within 30 days of your purchase, you are entitled to a full refund. No questions asked. All hosting products, including managed application hosting, dedicated servers, enterprise hosting, and cloud hosting, qualify for a full refund within 30 days of your activation. Add-ons may be excluded, please contact our support team to learn more.

We process your request within seven to 10 business days and contact your payment processor to return your full amount paid. Your payment processor will credit the money back. Depending on your financial institution or credit card company, this can take 10 -20 business days.