Network Services

DoS and DDoS attacks can vary dramatically in size from a few Megabits per second, to tens of Gigabits per second or larger.  The greater the size or volume of the attack, the greater the difficulty in preventing the attack from having a negative effect on the infrastructure that is being attacked. Liquid Web’s DDoS Attack Protection is sold in packages that provide peace of mind that Liquid Web will protect a subscribing customer's server from being negatively affected by an attack up-to the volume of subscription purchased.  If the attack exceeds the volume or size of protection purchased, Liquid Web reserves the right to null-route the traffic if the customer is unwilling or unable to purchase a DDoS Mitigation package large enough to stop the volume of attack that the customer is currently experiencing.

Liquid Web will make all efforts to work with the customer, explain all possible options, and act in accordance with the customer's wishes.  However, due to the significant negative impact DDoS attacks can have on Liquid Web’s general operations (as well as the the operations of other Liquid Web customers) Liquid Web reserves the right to protect its network against these threats.

When a customer is on a subscription but the attack is over quota, the following steps are taken:

• Liquid Web will email the customer and alert them that they are under attack and exceeding their quota.
• Liquid Web will advise customer that we are helping mitigate the issue as a courtesy because the customer is on a subscription plan. However, if the attack continues or increases we will need to explore other options.

If the attack continues or increases, the following actions are available:

• Upgrade to next level of protection
• Null route your traffic so it doesn’t affect other users

If an attack occurs and you do not have a DDoS Mitigation Subscription, the following steps are taken:

• Liquid Web will alert the customer to the existence and volume of attack that they are currently experiencing. In certain cases, the offending traffic may be Null Routed before the customer is contacted.
• Liquid Web will advise customers of their options as the DDoS Attack continues:
  • Purchase a Liquid Web DDoS Attack Protection subscription.
  • Do not add DDoS Mitigation service, potentially be Null Routed if attack continues

Liquid Web clients are prohibited from advertising, promoting or making claims related to services which are hosted upon infrastructure at Liquid Web. This limitation includes what is allowed to be stated on your website, to customers, in promotions and in advertising materials. This limitation applies to claims by the client which relate to services hosted by Liquid Web.

Liquid Web clients are prohibited from advertising, promoting or making claims related to DDoS Mitigation or any related service including, but not limited to, proxy protection, denial of service protection, denial of service mitigation or DDoS or DoS services.