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Liquid Web Knowledge Base

Knowledge Base


How To: Set Up Any E-Mail Client
Filed under: Technical Support

Setting up an e-mail client for the first time can seem a little complicated, but once you know a few key pieces of information you can get almost any client up and running quickly.

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How To: Flush Your Local DNS Cache
Filed under: Technical Support

If your computer has trouble reaching a certain web site or server this may be due to a corrupt local DNS cache. This guide will show you how to clear your local DNS cache (“flush” it) for several operating systems.

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How To: Mac OS X Cisco VPN Set Up
Filed under: Technical Support

Starting with Mac OS X 10.6 it is now possible to connect to a Cisco IPSec VPN without having to download any extra software.

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How to: View Full E-Mail Headers
Filed under: Technical Support

Full e-mail message headers provide invaluable information when trying to track down a problem. This guide will show you how to view full headers in several popular e-mail clients and online e-mail services.

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New User Tutorial: Whois

The Whois command is used to collect information about a domain including who owns the domain, basic contact information for the domain owner, and the nameservers that the domain is using.

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IMAP vs POP3 E-Mail
Filed under: Technical Support

If you contact support regarding an e-mail problem one of the questions we will ask you is how you are accessing your e-mail. If you are using a client such as Outlook, Outlook Express, Thunderbird, Mac OS X Mail, or any other modern e-mail application we will ask if you are using POP3 or IMAP for your incoming e-mail.

There are pros and cons to both methods, but with some careful consideration of what is most important to the user(s) you can make a (well) informed decision.

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Configuring an Alternate Port for Outgoing Mail Traffic
Filed under: Technical Support

Many large ISPs restrict the access to port 25 on their networks to attempt to stem the tide of spam sent out from compromised computers.  If your ISP is restricting access to port 25 you will not be able to send e-mail through your server, but by enabling SMTP (Simple Mail Transfer Protocol) on a different port, like 26, it may be possible to circumvent the restriction.
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DNS Hosts File
Filed under: Technical Support

One of the most powerful tools available to somebody working on their site during a migration is their computer’s ‘hosts’ file.  This file is especially useful when migrating a site between two servers, or any other time when DNS might not be working properly.

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Windows: Accessing Your Server with Remote Desktop
Filed under: Technical Support

This article explains how to use Remote Desktop to access your Windows server’s desktop from anywhere in the world.

Please note that this article pertains only to customers who have a Windows server hosted with Liquid Web. Customers with Linux servers can learn how to use SSH to access their server.

On a normal Windows computer you have a keyboard, monitor, and mouse that allow you to interact with the machine.  For Windows servers hosted on the Internet things are a bit different because your server could physically be thousands of miles away.  To access the desktop of an Internet-hosted server Microsoft has created a feature known as Remote Desktop.

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How To: Setup a Mail account in OS X
Filed under: Technical Support

This tutorial will walk you through the steps required to set up a new email account in Mail (aka Mail.app aka MacMail), the built-in email application that comes with Mac OS X.

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