Liquid Web Heroic Support

On-Site Support, Available 24/7/365

Our Heroic Support technicians are located on-site at each of our data centers.
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Call Us: (800) 580-4985

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Knowledge Base

Find answers to common questions at the click of a mouse. The Liquid Web Support Knowledge Base covers a number of support topics, beginning with Pre-Sales Questions.

Video Tutorials

Our extensive collection of tutorials can show you how to configure your control panel, fix common problems, and answer frequently asked questions.

30 Minute Response Time Guarantee 100% Network Uptime Guarantee
US Central Zone B Network Maintenance Update
We will be entering the final stages of restoring and improving network redundancy with planned maintenance on US Central Zone B on July 27th, 2014, beginning at 2:00AM (EDT). For customers hosted in this Zone, this work will likely lead to momentary interruptions in service. The maintenance window, predicted to span from 2-4 hours, will ultimately improve network stability and restore the ability to maintain backups.

The general process will be as follows:

- Initiate new distribution switches, and complete basic configuration to span the network to the new switches.
- Move, verify and balance network connectivity for servers in US Central Zone B to the new switches.
- Disable legacy switches.

The approach we have engineered will result in minimal inconvenience for customers while improving the fidelity of our service going forward.

The following page has a timeline of the network events. We will continue to update this page with information pertaining to the ongoing maintenance as it becomes available.

Heroic Support® by Liquid Web

Fully managed support designed to enhance your web hosting experience.

Finding yourself tied to the tracks with unresolved issues and unanswered questions? It sounds like you need a hero...or a Heroic Support® team. While many of our competitors have customer support lines, they often lead to automated menus, only stay open during business hours, or will send you to a staffer unfamiliar with your account in a location miles away from your physical server.

Liquid Web knows that our customers take their web hosting seriously, and as such, expect quick, knowledgeable service from a team member that is familiar with their hosting needs and has immediate access to the physical location where their data is hosted. It is our personal mission to be available 24 hours a day, 7 days a week, 365 days a year to save the day quickly and thoroughly for our customers.

Some features unique to Liquid Web’s Heroic Support® team include:

  • – 24/7/365 access to level 3 engineers by phone or email
  • – state of the art infrastructure for complete reliability
  • – software hardening to protect the integrity of your server
  • – Sonar® proactive monitoring and service restoration
  • – complete user level tools for monitoring your servers's health
  • – 100% up-time SLAs

Three Levels of Heroic Support®

Fully Managed

  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware & Software Management
  • » 100% Uptime Service Level Agreement
  • » Full Control Panel Support
  • » Best Effort 3rd Party Support

Core Managed

  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware & Core Software Support
  • » 100% Uptime Service Level Agreement
  • » Security Enhancements

Self Managed

  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware Support
  • » 100% Uptime Service Level Agreement

Expert Teams to Support You

Our staff of over 300 Heroic Support® technicians work around the clock to ensure you receive the best possible hosting experience available. We’ve assembled specialized teams of experts to support your hosting environment and infrastructure.

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