Liquid Web Heroic Support

On-Site Support, Available 24/7/365

Our Heroic Support technicians are located on-site at each of our data centers.
HEROIC SUPPORT
Chat Live Now

Need More Info?

Let Us Know How to Contact You For More Info.

Learn More

Contact Support

Call Us: (800) 580-4985

Email Us: support@liquidweb.com

Help Desk: Open a Help Desk Ticket


Manage Your Account

To check the status of your payment, view previous bills, or update your billing information, please log in.

Manage Login

Knowledge Base

Find answers to common questions at the click of a mouse. The Liquid Web Support Knowledge Base covers a number of support topics, beginning with Pre-Sales Questions.

Video Tutorials

Our extensive collection of tutorials can show you how to configure your control panel, fix common problems, and answer frequently asked questions.

30 Minute Response Time Guarantee 100% Network Uptime Guarantee
US Central Zone B Network Maintenance Rescheduled for 08/03/2014, 2AM (EDT)
We have rescheduled the final stages of restoring and improving network redundancy with maintenance on US Central Zone B for August 3rd, 2014, beginning at 2:00AM (EDT). As a reminder, this work will likely lead to momentary interruptions in service for customers hosted in this Zone. The maintenance window is still predicted to span from 2-4 hours and will ultimately improve network stability as well as restore the ability to maintain backups.

Heroic Support® by Liquid Web

Fully managed support designed to enhance your web hosting experience.

Finding yourself tied to the tracks with unresolved issues and unanswered questions? It sounds like you need a hero...or a Heroic Support® team. While many of our competitors have customer support lines, they often lead to automated menus, only stay open during business hours, or will send you to a staffer unfamiliar with your account in a location miles away from your physical server.

Liquid Web knows that our customers take their web hosting seriously, and as such, expect quick, knowledgeable service from a team member that is familiar with their hosting needs and has immediate access to the physical location where their data is hosted. It is our personal mission to be available 24 hours a day, 7 days a week, 365 days a year to save the day quickly and thoroughly for our customers.

Some features unique to Liquid Web’s Heroic Support® team include:

  • – 24/7/365 access to level 3 engineers by phone or email
  • – state of the art infrastructure for complete reliability
  • – software hardening to protect the integrity of your server
  • – Sonar® proactive monitoring and service restoration
  • – complete user level tools for monitoring your servers's health
  • – 100% up-time SLAs

Three Levels of Heroic Support®

Fully Managed

  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware & Software Management
  • » 100% Uptime Service Level Agreement
  • » Full Control Panel Support
  • » Best Effort 3rd Party Support

Core Managed

  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware & Core Software Support
  • » 100% Uptime Service Level Agreement
  • » Security Enhancements

Self Managed

  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware Support
  • » 100% Uptime Service Level Agreement

Expert Teams to Support You

Our staff of over 300 Heroic Support® technicians work around the clock to ensure you receive the best possible hosting experience available. We’ve assembled specialized teams of experts to support your hosting environment and infrastructure.

Copyright © 2014 Liquid Web, Inc. All Rights Reserved.