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Liquid Web Knowledge Base

Knowledge Base


Plesk to Plesk Windows Migrations
Filed under: Technical Support

If you ever need to upgrade the hardware on your Windows server with the Plesk interface, Liquid Web’s Windows team is happy to help you through the migration. While it is not the most simple process you will ever be a part of, keeping in communication with our Heroic Support will make things go smoothly.

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How To: Log In To a Cisco VPN on Windows
Filed under: Technical Support

A Virtual Private Network (VPN) can be extremely useful when administering your servers, which is why Liquid Web offers Cisco VPNs with our firewalls. Logging in to the device can vary among operating systems. Here are some instructions for logging into a VPN from Windows systems:
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Logging into Plesk
Filed under: Technical Support

One of the common questions new users have when they get a fully managed dedicated server is “How do I login to my control panel?” This article will show you how to login to your Plesk control panel. cPanel users should check out the article on logging into cPanel here.

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How To: Flush Your Local DNS Cache
Filed under: Technical Support

If your computer has trouble reaching a certain web site or server this may be due to a corrupt local DNS cache. This guide will show you how to clear your local DNS cache (“flush” it) for several operating systems.

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How to: View Full E-Mail Headers
Filed under: Technical Support

Full e-mail message headers provide invaluable information when trying to track down a problem. This guide will show you how to view full headers in several popular e-mail clients and online e-mail services.

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New User Tutorial: Whois

The Whois command is used to collect information about a domain including who owns the domain, basic contact information for the domain owner, and the nameservers that the domain is using.

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Windows: Fix Auth Errors When Modifying Users’ File Permissions
Filed under: Technical Support

When you attempt to add or remove users from file and folder permissions within Windows Exporer, a logon box appears and does not accept your administrator username and password.  This may prevent you from modifying the permissions.

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Configuring an Alternate Port for Outgoing Mail Traffic
Filed under: Technical Support

Many large ISPs restrict the access to port 25 on their networks to attempt to stem the tide of spam sent out from compromised computers.  If your ISP is restricting access to port 25 you will not be able to send e-mail through your server, but by enabling SMTP (Simple Mail Transfer Protocol) on a different port, like 26, it may be possible to circumvent the restriction.
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DNS Hosts File
Filed under: Technical Support

One of the most powerful tools available to somebody working on their site during a migration is their computer’s ‘hosts’ file.  This file is especially useful when migrating a site between two servers, or any other time when DNS might not be working properly.

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Windows: Plesk Login Error: Unable to connect to pipe
Filed under: Technical Support

This article describes how to fix a Plesk on Windows login error displaying the symptoms below.
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