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Knowledge Base


Choosing a PHP Handler
Filed under: Technical Support

PHP is an important part of your cPanel server. One aspect of PHP’s configuration that can be overlooked is the PHP handler. The PHP handler is the specific implementation of PHP on your server that interfaces with Apache. On a cPanel server, there are four main PHP Handlers:

  • DSO
  • CGI
  • FastCGI
  • SuPHP

    Each has a distinct way of processing PHP code. One or the other may be the best fit for your server.

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How To: Give a Linux User Root-level Access Using sudo
Filed under: Technical Support

Linux has a robust permissions system. This is a very good thing, as it enables a clear separation of roles among users, especially between the root user and your average user. Sometimes, though, you might want your average user to have some or all of root’s privileges. In Linux, this is accomplished with sudo.

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Windows: Fix Auth Errors When Modifying Users’ File Permissions
Filed under: Technical Support

When you attempt to add or remove users from file and folder permissions within Windows Exporer, a logon box appears and does not accept your administrator username and password.  This may prevent you from modifying the permissions.

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New User Tutorial: Basic File Permissions

Understanding file permissions is key to running a web server. Permissions control which users can read a file, make changes to a file, or execute a file/script/etc.

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New User Tutorial: Basic Shell Commands

Now that you know how to SSH into your server it is important to familiarize yourself with some basic command line tools.

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New User Tutorial: Basic SSH

If you have an account on a cPanel server with shell access or your own VPS or Dedicated server running Linux then SSH is a powerful tool to have in your skill set.

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File Upload Problems
Filed under: Technical Support

Using Fantastico, a new CMS(Content Management System) such as WordPress, Joomla, or Mambo has been installed on your website.  It does not matter which CMS is installed, they all need to be able to write files on the server.  And they all will show “permission denied” errors during the first-time setup or the first time an upload is attempted via their built-in web interface.  This happens when the webserver software (usually Apache) does not have write access to a user’s files.

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