Note:
The username and IP address of the secret submitter are kept in logs stored internally, as well as timestamps for submission, and retrieval or expiration.
- Log into your Liquid Web account.
- From the home page of your account, click on Account in the left side menu and then, one the “Secrets” tab.Warning:One Time Secret is not available for HIPAA customers.
- This will open the One-Time Secret home page.
- Click Create New One-Time Secret.
- Enter the message or password you need to share with us. This will encrypt the message and store it in an internal database.
- Click Submit One-Time Secret to save your password. Click the link below to view the secure one-time secret.

Caution:
Your secret is only viewable once before it is removed forever. Additionally, if the secret is not viewed within 24 hours, it is removed from the One Time Secret tool.
Have more questions about this tool? Reach out to one of our Heroic Support admins 24 hours a day, 365 days a year by creating a ticket at support@liquidweb.com, opening a chat with us or giving us a call at 1-800-580-4985. We are always looking forward to providing an answer to any questions you may have!
Thank you for hosting with Liquidweb!