Support Features Comparison

Self Managed Core Managed Fully Managed
24x7x365 Included Included Included
Fully Managed Network Infrastructure Included Included Included
Fully Managed Hardware Included Included Included
Wholly owned Liquid Web Data Centers Included Included Included
Level 3 Technicians on-site 24x7x365 Included Included Included
Personal Account Manager Included Included Included
Dedicated Billing Contact Included Included Included
System Level Health Monitoring and Graphing Included Included Included
System Level Monitoring Alerts & Notifications Included Included Included
100% uptime SLA on these items Included Included Included
Installation and Full Support of Core Software Package Not Included Included Included
Core Operating System Updates & patches Not Included Included Included
Security Enhancements Not Included Included Included
Full Web Server Support including Apache (Linux) Not Included Included Included
30 Minute Initial Response Time Guarantee Not Included Included Included
59 Second Phone/Chat Initial Response Time Guarantee Not Included Included Included
Proactive Response & Restoration of Monitoring Events Not Included Included Included
Virus and Spam Protection Not Included Not Included Included
Free External Migrations* Not Included Not Included Included
Best Effort Third Party Application Support Not Included Not Included Included
Full Control Panel Support Not Included Not Included Included
Control Panel Updates and Patches Not Included Not Included Included
*Restrictions Apply