Windows: Plesk Login Error: Unable to Connect to Pipe

Posted on by J. Mays | Updated:
Reading Time: < 1 minute

This article describes how to fix a Plesk on Windows login error displaying the symptoms below.

Problem Description

You cannot connect to my Plesk Control Panel and receive the following error:

get_config_string failed: PRODUCT_DATA_D: The system cannot find the file specified.
(Error code 2) at Unable to connect to pipe \\.\pipe\psapipe

Problem Cause

The Plesk services have lost their connection to the Plesk database.  There are several reasons this might happen, but the quick fix is the same in all cases.

Solution

The quick fix for this problem is to restart the Plesk services and the Plesk database servers.

Follow these steps to perform this action:

  1. Login to your server with Remote Desktop.
  2. Open the Plesk icon in your system tray.
  3. Select the Plesk Run-Time checkboxes so they are checked.
  4. Select the SQL Server boxes so they are checked.
  5. Uncheck everything else.
  6. Click the Restart button.

This will restart the services involved in the Plesk database connection and allow them to communicate.

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Liquid Web’s Heroic Support is always available to assist customers with this or any other issue. If you need our assistance please contact us:
Toll Free 1.800.580.4985
International 517.322.0434
support@liquidweb.com
https://my.liquidweb.com/

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About the Author: J. Mays

As a previous contributor, JMays shares his insight with our Knowledge Base center. In our Knowledge Base, you'll be able to find how-to articles on Ubuntu, CentOS, Fedora and much more!

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