This article describes how to fix a Plesk on Windows login error displaying the symptoms below.
You cannot connect to my Plesk Control Panel and receive the following error:
get_config_string failed: PRODUCT_DATA_D: The system cannot find the file specified.
(Error code 2) at Unable to connect to pipe \\.\pipe\psapipe
The Plesk services have lost their connection to the Plesk database. There are several reasons this might happen, but the quick fix is the same in all cases.
The quick fix for this problem is to restart the Plesk services and the Plesk database servers.
Follow these steps to perform this action:
- Login to your server with Remote Desktop.
- Need help? Here’s how.
- Open the Plesk icon in your system tray.
- Select the Plesk Run-Time checkboxes so they are checked.
- Select the SQL Server boxes so they are checked.
- Uncheck everything else.
- Click the Restart button.
This will restart the services involved in the Plesk database connection and allow them to communicate.
Liquid Web’s Heroic Support is always available to assist customers with this or any other issue. If you need our assistance please contact us:
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