Value Added Tax (VAT) Information & FAQ

Value Added Tax (VAT) or Goods and Services Tax (GST)

If you reside in a country that charges a value-added tax on services provided, Liquid Web will require a VAT Number that states that you are tax exempt. Without this exemption in place, it is our duty to comply with tax codes around the world. Customers that sell “Business to Business” should be tax exempt, providing your VAT number will ensure that you are not charged additional tax.

If you have any questions about entering your VAT number, please call us at 1-800-580-4985 (toll free) or 1-517-322-0434 (international). You may also start a ticket with us from your manage.liquidweb.com account or by emailing billing@liquidweb.com. Questions about specific taxes will need to be answered by your own tax advisor.

If you can not provide/or we can not verify a VAT or GST tax number you will be charged taxes as required by your country’s tax code.

Once you log into your manage.liquidweb.com portal, you will see a pop up box that will ask you to enter your VAT or GST tax number. If you dismiss the box, you may also set your tax status from your manage.liquidweb.com account.

To do so, go to the Account tab on the left side.

Then Edit the Address & Tax Status section.

If you are Tax exempt because of VAT, 501c status, government entity, or church status, please check the Tax Exempt box.

When checked, additional fields will appear. Enter the ID that was provided to your organization here as well as the reason for the Exemption.

If your address is outside of the United States and your country requires VAT, you will see the following box and can enter your Registration Number.

Please review the table below to see the format expected for VAT numbers from different countries. If you do not have a VAT ID to use please check this sales tax calculator to determine the tax rate based on your location.

VAT & GST Identification Number Examples by Country

We have reviewed a list of common errors and possible solutions to help aid you when entering your VAT or GST. If you are noticing issues with validation, please check the list below for formatting examples.

* = UK Customers that do not have a VAT number but are exempt from being taxed can contact the Billing team at billing@liquidweb.com for more assistance.

** = Registered businesses should use the GST account number. If you do not have a GST account number, please provide your India PAN (Permanent Account Number). 

If you have any questions about this, please contact our Billing Team at billing@liquidweb.com.

Contact your Tax Authority — Charge Corrections

EU Countries:

Please be advised that Liquid Web is registered for EU VAT under the Electronically Supplied Services (ESS) simplified VAT registration regime. For additional information regarding the simplified VAT registration regime, please visit HM Revenue & Customs VAT on e-Services.

Australia:

If you are a business customer and registered for Australian GST, you may be entitled to recover the GST paid on services through the Business Activity Statement process. More information regarding the recovery of GST can be found via the following link: Creditable Acquisitions.

Norway:

Additional information regarding the collection of VAT in Norway can be found here:

• VOES Norway – Legal Information
• VAT on electronic services – simplified VAT scheme for non-established vendors (voesnorway)