As a security measure, your server’s root user and SSH information will not automatically update in your Liquid Web account when it is changed using WHM or the command line. Without having updated login credentials, our Heroic Support team is unable to proactively fix any server problems or allow us to begin working on your support ticket.
- To update and register your login information, you will first need to log into your Liquid Web account.
- Once you are logged in, expand the details of the server you’d like to update using the plus sign [+] next to the server name on the Overview page of your account.
- Click the link Report current password on the upper right hand corner of the server dashboard.
- A pop-up will appear asking you to confirm your root password. Enter the default root user password twice in this section to allow us to login using this user login.