In order for our Heroic Support® staff to SSH into your server to address issues we’ll need your login details. If we do not have the your login details on file then our monitoring team will not be able to proactively fix any server problems that may arise. Additionally, if you open a ticket to address a specific issue, then the lack of accurate login details may cause a delay in support.
We store the relevant login information in a secure manner, only accessible to our Heroic Support® technicians.
Expand the details of the server which you’d like to update the login details for by clicking on the
If you’d like us to login using the default
If you’d like us to login with a different user or you’re using an alternate SSH port, then expand
If you’d like us to login with a different user, then check the box for
If you’re using an alternate SSH port, then be sure to enter the correct
Enter the relevant
That’s it! You’ve now securely provided us with updated login details!