Are you unable to connect to your server to send and receive email, log into cPanel or WHM, or make an FTP or SSH connection?
If you can’t connect to your website there are a few things you can do to help us better diagnose the source of the problem. The more quickly this information is collected, the more quickly we can fix whatever is causing almost any issue. Help us help you!
Continue reading ““The website is down! Now what?” Help Us Help You!”
Using Softaculous, a new CMS(Content Management System) such as WordPress, Joomla, or Mambo has been installed on your website. It does not matter which CMS is installed, they all need to be able to write files on the server. However, they could show “permission denied” errors during the first-time setup or the first time an upload is attempted via their built-in web interface. This can happen when using DSO or CGI as the PHP handler. With either handler, php scripts by default run as the Apache user “nobody”, and the webserver software (usually Apache) needs to have write access to a user’s files to avoid this error.
Continue reading “File Upload Problems”