Reasoning:
In order for our Heroic Support® staff to SSH into your server to address issues we’ll need your login details. If we do not have the your login details on file then our monitoring team will not be able to proactively fix any server problems that may arise. Additionally, if you open a ticket to address a specific issue, then the lack of accurate login details may cause a delay in support.
Security:
We store the relevant login information in a secure manner, only accessible to our Heroic Support® technicians.
Details:
To update and register your login information follow the instructions below once you are logged into the Manage interface at http://manage.liquidweb.com.
Continue reading “Updating Your Root User and SSH Information in Manage”