By default SSH comes configured in a way that disables root user logins. This is done as a security precaution and means that you cannot directly login as the root user over SSH. However you can usually get around the need for root ssh login by using the sudo command. In some cases though it’s just more convenient to get directly logged in as root.
In order for our Heroic Support® staff to SSH into your server to address issues we’ll need your login details. If we do not have the your login details on file then our monitoring team will not be able to proactively fix any server problems that may arise. Additionally, if you open a ticket to address a specific issue, then the lack of accurate login details may cause a delay in support.
We store the relevant login information in a secure manner, only accessible to our Heroic Support® technicians.
Another security measure you can take to lock down a Linux server is to disable the root user login in the SSH server.