How To Unblock Your IP Address in Manage

Liquid Web has introduced a new feature designed to simplify the removal of errant IP address blocks in the firewall, and allow customers to quickly remove their own address from within their Manage dashboard. In this manner, customers can remove blocks on their IP addresses even when they are unable to access WebHost Manager itself due to the block.

Pre-Flight Check

  • The cPanel Quick IP Address Unblock feature is designed for servers using the ConfigServer Firewall (CSF).
  • The feature does not apply to any server utilizing a different firewall.
  • You must have access to your Manage dashboard to use the IP delist feature.
    Note: Customers with Dedicated, Storm, or VPS servers which are not currently using the CSF firewall can request an upgrade from support to take advantage of this Manage feature. There is no charge, it typically takes only a few minutes and the only service that needs to be restarted as a result is the firewall itself. Our support technicians also can port your existing APF rules to CSF. If requesting an upgrade, please be sure to indicate whether your server uses the Guardian backup service so that its rules also can be configured.

Step #1: Log into Your Manage Interface

  1. In Manage, click on the [+] next to your server’s hostname to expand its details.
  2. Now click on the Dashboard button to open the Server Dashboard.Dashboard

Step #2: Unblock the IP Address

  1. Click on the Network tab to bring up the Networking pane.
  2. You will see your current IP address, as reported by your web browser, pre-populated in the cPanel Quick IP Address Unblock field. If you wish to unblock a different IP address, simply replace the address shown in the field with the IP address you wish to unblock.
    If you’re attempting to unblock the IP address of a client, developer, or other party who does not know their public IPV4 address, you can direct them to http://ip.liquidweb.com to obtain their address for you.
  3. Click the Unblock IP button to attempt to automatically remove the IP address in the CSF firewall.Unblock
  4. The Unblock IP button will change to Working… while it attempts to delist the IP address. Once the process completes, you should see a banner indicating whether the delisting was successful.Success

Step #3: I Got Blocked Again. Why?

There are many reasons why an IP address can be blocked in the firewall, but the two most common are:

  • The use of an incorrect username or password combination when connecting to the server or a service such as email, ftp, ssh, or cPanel/WHM
  • A mod_security rule violation

If you are unable to determine the cause for the block, feel free to contact Heroic Support®. You also may wish to consult the following Knowledge Base articles: Unblocking an IP Address or Opening a Port in the Firewall and How to Manage the CSF Firewall in WHM/cPanel.

Basic DoS/DDoS Mitigation with the CSF Firewall

Denial of Service (DoS) and Distributed Denial of Service (DDoS) attacks are common threats that every publicly accessible web server faces. The purpose of such attacks, in simplest terms, is to flood a server with connections, overloading it and preventing from accepting legitimate traffic.

Attacks increasingly have become automated instead of directly targeted and botnets (networks of infected computers that can be remotely controlled) continue to grow at a rapid pace, making DoS and DDoS attacks much more common.

Fortunately, CSF can be used to help mitigate small attacks. Continue reading “Basic DoS/DDoS Mitigation with the CSF Firewall”

How to Block or Allow Specific Ports by Country in the CSF Firewall

In addition to being able to manage traffic from a specific country or a list of countries, CSF allows you to manage access by country to specific ports. This can be useful if you need to ensure that a particular service is available globally (such as your web server on port 80) but want to restrict international access to services such as WHM/cPanel, SSH, or FTP. Continue reading “How to Block or Allow Specific Ports by Country in the CSF Firewall”

How to Block Traffic by Country in the CSF Firewall

One of the most-requested features on cPanel servers is the ability to manage and filter traffic at a country level. With the ConfigServer Firewall (CSF) plugin in WebHost Manager, you can do exactly that.

Country-level filtering in CSF uses the Maxmind GeoLite Country database to obtain CIDR (Classless Inter-Domain Routing) ranges for specific countries. Each CIDR range covers all the IP addresses assigned to that country. Continue reading “How to Block Traffic by Country in the CSF Firewall”

Unblocking an IP Address or Opening a Port in the Firewall

Should you discover (or suspect) that a client or customer’s IP address has been blocked by the firewall on your cPanel server, or should you just need to open or close a port, you may be able to quickly resolve the issue yourself with just a little help. Continue reading “Unblocking an IP Address or Opening a Port in the Firewall”

Is the Server Down? I Can’t Log in or Connect

Are you unable to connect to your cPanel server to send or receive email, log into cPanel or WHM, or make an FTP or SSH connection?

Are you able to view your website in your browser? If not, and the connection simply times out, it’s possible that your IP address has been blocked by the server’s firewall. Typically, this is the result of too many failed logins (through cPanel, SSH, FTP, email, etc.) in too short a period of time. Continue reading “Is the Server Down? I Can’t Log in or Connect”

Most Common Support Requests

As you might expect, most support requests on managed cPanel servers fall into a few basic categories. What you might be surprised to discover is that many common problems can be resolved by following a few simple steps.

None of the common cPanel support requests listed here are server-critical issues that require an experienced system administrator to troubleshoot and resolve, and we recognize that many of our customers are curious about their servers and actively engaged in learning more about cPanel server administration. Continue reading “Most Common Support Requests”

How to Open a Port in CSF with WHM/cPanel

The Config Server Firewall offers several advantages over the Advanced Policy Firewall, including more robust protection against Denial of Service, SYN flood and other common attacks.

But one of its most appealing features is its plugin for WebHost Manager that allows you to quickly access firewall settings and common tasks through a graphical interface.

Pre-Flight Check

  • These instructions are intended specifically for opening (and closing) ports in the CSF firewall via WHM.
  • If you want to open or close a port in APF or CSF from the command line over SSH, see https://www.liquidweb.com/kb/opening-ports-in-your-firewall/.
  • If your server currently uses APF but you’d prefer CSF, contact Heroic Support® and request a switch. There is no charge, it typically takes only a few minutes, and the only service that needs to be restarted as a result is the firewall itself. Our support technicians also can port your existing APF rules to CSF. If requesting an upgrade, please be sure to indicate whether your server uses the Guardian backup service so that its rules also can be configured.

Step #1: Open the Firewall Management Page

  1. Once logged in to WHM, you will find the CSF interface under the Plugins section in the left menu.
  2. Click on ConfigServer Security&Firewall or begin typing “firewall” into WHM’s search box at the top left to quickly locate the link.

Step #2: Open Firewall Settings

  1. On the ConfigServer Security & Firewall page, click the Firewall Configuration button to enter advanced settings.

csfeditconfig

Step #3: Manage Ports

    1. On the Firewall Configuration screen, scroll down to the IPv4 Port Settings section.
    2. You will be editing the fields in the Allow incoming TCP ports and Allow outgoing TCP ports sections.

ports2

    • To allow incoming connections to a port, add the number to the TCP_IN = field.
    • To block incoming connections to a port, remove the port number from the TCP_IN = field.
    • To allow outgoing connections from a port, add the port number to the TCP_OUT = field.
    • To block outgoing connections from a port, remove the port number from the TCP_OUT = field.

Step #4: Save Changes and Restart the Firewallrestartcsf

  1. Scroll all the way to the bottom of the Firewall Configuration page and click the Change button to save the settings.
  2. After saving the settings, you will be given the option of restarting the firewall or returning to the settings page to continue editing. Since your changes will not take effect until the firewall is restarted, you will need to click the Restart csf+lfd button to apply the new settings.

Tip: Also Check Storm® Firewall Settings

Storm® Dedicated and VPS customers also have access to a separate Storm® Firewall.

If you are using the Storm® Firewall and have configured it to use advanced settings, you will want to ensure that the ports you’ve changed in WHM also are changed there.

  1. You can access your Storm® Firewall settings from Manage. After clicking on your server name, navigate to the Network section and select the Firewall tab.
  2. If it’s active and using advanced settings, you will need to replicate your port rule in the Storm® Firewall interface to ensure traffic can reach the port.
  3. Find more information and detailed instructions for managing the Storm® Firewall at How to Configure a Storm Firewall.

Find Detailed Information in Our Knowledge Base

To learn how to unblock an IP address via the command line, visit: