Tag: email

How To Use Webmail from Within cPanel

| Category: Tutorials
Tagged with: • • •
cPanel Tutorial: Paper Lantern Walkthrough
I. How To Log In To cPanel
II. How To Create an Email Account in cPanel
III. How To Set Your Default Address in cPanel
IV. How To Set up an Autoresponder in cPanel
V. How To Set up Email Forwarding in cPanel
VI. How To Set up Email Filters in cPanel
VII. How To Enable Spam Protection in cPanel
VIII. How To Add an MX Entry in cPanel
IX. How To Use Webmail from Within cPanel
X. How To Change Your cPanel Password
XI. How To Update Your Contact Information in cPanel
XII. How To Change Your cPanel Theme
XIII. How To Change the Primary Language in cPanel
XIV. How To Add a Record With the DNS Zone Editor in cPanel
XV. How To Back up Your Website in cPanel
XVI. How To Use the Disk Space Usage Tool in cPanel
XVII. How To Create Additional FTP Accounts in cPanel
XVIII. How To Password Protect a Directory in cPanel
XIX. How To Use the IP Blocker in cPanel
XX. How To Set up Hotlink Protection in cPanel
XXI. How To Create a Subdomain in cPanel
XXII. How To Create an Addon Domain in cPanel
XXIII. How To Create a Domain Alias in cPanel
XXIV. How To Set up Domain Redirects in cPanel
XXV. How To Create a MySQL Database in cPanel
XXVI. How To Use the Index Manager in cPanel
XXVII. How To Create Custom Error Pages in cPanel
XXVIII. How To Set up a Cron Job in cPanel
  1. This tutorial assumes you’ve already logged in to cPanel, and are starting on the home screen.

    cpanel-paperlantern-9-webmail--01

  2. Now let’s learn how to use webmail to access our email from within cPanel.

    cpanel-paperlantern-9-webmail--02

  3. Click the Email Accounts icon.

    cpanel-paperlantern-9-webmail--03

  4. To access webmail for the main account, you would use this link… but we’re not going to do this because we want to access webmail for a specific account.

    cpanel-paperlantern-9-webmail--04

  5. Instead, click the "More" drop down box for the email account you wish to access.

    cpanel-paperlantern-9-webmail--05

  6. Then click "Access Webmail".

    cpanel-paperlantern-9-webmail--06

  7. Type the email address password, then click "Log in".

    cpanel-paperlantern-9-webmail--07

  8. This is the Horde webmail main screen, where we can check our inbox …

    cpanel-paperlantern-9-webmail--08

  9. … and compose a "New Message".

    cpanel-paperlantern-9-webmail--09

 

How To Create an Email Account in cPanel

| Category: Tutorials
Tagged with: • •
cPanel Tutorial: Paper Lantern Walkthrough
I. How To Log In To cPanel
II. How To Create an Email Account in cPanel
III. How To Set Your Default Address in cPanel
IV. How To Set up an Autoresponder in cPanel
V. How To Set up Email Forwarding in cPanel
VI. How To Set up Email Filters in cPanel
VII. How To Enable Spam Protection in cPanel
VIII. How To Add an MX Entry in cPanel
IX. How To Use Webmail from Within cPanel
X. How To Change Your cPanel Password
XI. How To Update Your Contact Information in cPanel
XII. How To Change Your cPanel Theme
XIII. How To Change the Primary Language in cPanel
XIV. How To Add a Record With the DNS Zone Editor in cPanel
XV. How To Back up Your Website in cPanel
XVI. How To Use the Disk Space Usage Tool in cPanel
XVII. How To Create Additional FTP Accounts in cPanel
XVIII. How To Password Protect a Directory in cPanel
XIX. How To Use the IP Blocker in cPanel
XX. How To Set up Hotlink Protection in cPanel
XXI. How To Create a Subdomain in cPanel
XXII. How To Create an Addon Domain in cPanel
XXIII. How To Create a Domain Alias in cPanel
XXIV. How To Set up Domain Redirects in cPanel
XXV. How To Create a MySQL Database in cPanel
XXVI. How To Use the Index Manager in cPanel
XXVII. How To Create Custom Error Pages in cPanel
XXVIII. How To Set up a Cron Job in cPanel
  1. This tutorial assumes you’ve already logged in to cPanel, and are starting on the home screen.

    image01

  2. Now let’s create a new email account.

    image02

  3. Click the Email Accounts icon.

    image03

  4. Enter the email address you want to create, and assign it a password.

    image04

  5. Set a mailbox quota for the account if you wish.

    image05

  6. Then click “Create Account”.

    image06

  7. That’s it! The new email account has been successfully created.

    image07

  8. From the Email Accounts screen you can access webmail for the account, change its password, change the quota, or even delete the account.

    image08

 

How To Set Up Email in Outlook 2016 for Mac

| Category: Technical Support
Tagged with: • •

Pre-Flight Check

Step #1: Add or Edit the Email Account

  1. To set up a new email account or edit the settings on an existing one, click the Tools menu and then select Accounts to open the Accounts panel.

    Outlook2016MacToolsAccounts

  2. The setup process is slightly different depending on whether you have any existing email accounts configured in Outlook 2016:
    • Setting up your first email account: If this is your first time setting up Outlook 2016, you will need to click on the envelope icon next to the third option: Other Email (iCloud, Google, Yahoo!, or other accounts):

      Outlook2016MacAccountsPanel1

    • Setting up an additional email account: Once any email account has been set up in Outlook 2016, additional accounts can be added by clicking the plus sign in the lower left corner and selecting Other Email… from the pull-down menu:

      Outlook2016MacAddExtAcct

    • Changing the settings for an existing email account: Click on the account’s name in the account list on the left to make changes to any existing account in Outlook 2016, and skip ahead to Step #4: Editing an Existing Email Account.
      Note: You cannot edit an existing email account to directly change its connection method. To change an account from POP to IMAP or vice versa, simply add a new account for the email address as described below and select the desired connection type. Outlook 2016 will allow you to have multiple accounts for the same email address, so an account for sample@example.com using IMAP can coexist with an account for sample@example.com using POP. To prevent data loss, do not delete the existing account before adding a new one.

Step #2: Configuring a New Email Account

On the account information panel, enter the information as follows:

Outlook2016MacAcctInfo

At first, you will only see the E-mail address and Password fields. Once you enter your email address, Outlook 2016 will recognize that you’re not attempting to connect to a web service such as iCloud, Google, or Yahoo, and will automatically expand the window to reveal all the fields shown in the image above.
  • E-mail address: requires your complete email address, such as sample@example.com.
  • Password: is the password associated with the email account.
  • User Name: is your full email address. It should exactly match what you entered into the E-mail address field above.
  • Type: you may select IMAP or POP. IMAP is recommended for its ability to sync messages between multiple devices (to learn more about the difference between the protocols, see IMAP vs POP3 email).
  • Incoming server:
    • When using standard (non-SSL) settings, use mail.yourdomainname.com
    • When using secure (SSL) settings, use the server’s hostname (host.yourdomainname.com)
    • The default port numbers should not need to be changed unless you have configured your server to use non-standard ports (not common)
    • Check the box next to Use SSL to connect (recommended)
  • Outgoing server:
    • When using standard (non-SSL) settings, use mail.yourdomainname.com
    • When using secure (SSL) settings, use the server’s hostname (host.yourdomainname.com)
    • The default port numbers should not need to be changed unless you have configured your server to use non-standard ports (not common)
    • Check the box next to Use SSL to connect (recommended)

Once you’ve entered all the requested information, click the Add Account button at the bottom of the window to create the account with your specified settings.

Step #3: Configure Security Settings

When you add your email account, an alert window may prompt you to review security settings. This is expected if you have not already purchased and installed a signed, third-party verified SSL certificate on your mail server. If you see no such prompt, then you’re all set and can begin using Outlook 2016 with your email account immediately.

If you do get a security prompt, which specifies that information that you view and send will be encrypted, note that Outlook 2016 will not be able to verify the security of the certificate through a third-party because you are the only authority validating it:

Outlook2016MacSSLAlert

If you wish to proceed with the connection, you have two options:

  • You can click the Continue button to proceed, with the caveat that you may need to accept the warning each time Outlook connects.
  • Or, you can permanently store the certificate and treat it as trusted, by clicking Show Certificate and then checking the box next to Always trust … before clicking Continue. You will need to authenticate with your password to store the exception for your self-signed certificate.

Outlook2016MacSSLAdd

Note: A self-signed certificate uses the same level of encryption as a third-party verified certificate; the difference is that it is you who are verifying your server’s identity and not a third party who is paid for the service. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL Certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

Once connected, Outlook 2016 will download your mail from the server along with any custom directories you’ve added, which will be synced by default.

Step #4: Editing an Existing Email Account

To change the settings on an existing email account, click the Tools menu and then select Accounts to open the Accounts panel.

Click on the name of the account in the left pane, and make the desired changes:

Outlook2016EditAcctExtOpt

  • User Name: is your full email address. It should exactly match the value of the E-mail address field above.
  • Password: is the password associated with the email account.
  • Incoming server:
    • When using standard (non-SSL) settings, use mail.yourdomainname.com
    • When using secure (SSL) settings, use the server’s hostname (host.yourdomainname.com)
    • The default port numbers should not need to be changed unless you have configured your server to use non-standard ports. If you do need to configure mail on a different port, you can check the box next to Override default port and enter the appropriate incoming mail server value (POP3 should be 110 for non-SSL connections and 995 when using SSL; IMAP should be 143 for non-SSL connections and 943 when using SSL.)
    • Check the box next to Use SSL to connect (recommended) for a secure connection.
  • Outgoing server:
    • When using standard (non-SSL) settings, use mail.yourdomainname.com
    • When using secure (SSL) settings, use the server’s hostname (host.yourdomainname.com)
    • The default port numbers should not need to be changed unless you have configured your server to use non-standard ports. If you do need to configure mail on a different port, you can check the box next to Override default port and enter the appropriate outgoing mail server value (25 for non-SSL connections and 465 when using SSL; Unlike many other mail clients, Outlook 2016 does not require you to use port 587 on Mac OS X).
    • Check the box next to Use SSL to connect (recommended) for a secure connection.
    • The More Options… button will allow you to configure authentication for the outgoing (SMTP) mail server:

      Outlook2016MacEdAcExMOpt

      • Authentication: Typically, Use Incoming Server Info is sufficient, but if you receive connection errors due to SMTP authentication, you may need to select User Name and Password. Do not select None; you will not be able to send mail if None is selected as the authentication type.
      • User Name: This field can only be filled in if you use the User Name and Password authentication type. If enabled, it must be the full email address.
      • Password: This field can only be filled in if you use the User Name and Password authentication type. If enabled, use the email account’s password.

Bonus: Select IMAP Folders to Sync

By default, Outlook 2016 for Mac OS X will sync all IMAP folders. To specify which ones you want to sync, pull down under the Tools menu and select IMAP Folders… to bring up the Folder Browser.

Outlook2016MacIMAP

In the Folder Browser, you will see a list of your accounts in the left pane.

  • In the first pane, click on the IMAP account’s name
  • In the second pane, click on INBOX (or the desired custom folder, if listed)
  • In the third pane, click on the folder to which you want to subscribe or unsubscribe.
  • Folders to which you already are subscribed will be displayed in bold type, while folders to which you are not currently subscribed will be displayed in a light-face font. Note that on some versions of Mac OS X, the distinction can be almost imperceptible.
  • Clicking on the name of a folder to which you are subscribed will allow you to click the red ( – ) Unsubscribe button in the top-left menu, and clicking on the name of a folder to which you are not subscribed will allow you to click on the green ( + ) Subscribe button in the top-left menu.
  • You can not unsubscribe to default account folders, such as Drafts, Junk, Sent, and Trash.

Outlook2016MacFldOpt

 
 

How to Migrate Your Email Using IMAP

| Category: Technical Support
Tagged with: • •

Pre-Flight Check

  • This article is intended specifically for transferring email between two different accounts.
  • The email accounts can be on the same server or on two different servers, and it makes no difference whether either or both of the accounts are hosted on your own server or through a web service such as Gmail, Yahoo, etc.
  • This article refers to a source email account and a destination email account:
    • Source refers to the email account containing the messages you want to sync to another account. In this example, we’re using sample@example.net as the source account.
    • Destination refers to the email account that to which you want to sync emails from the source account. In this example, we’re using sample@example.com as the destination account.
  • This article covers the procedure in the Thunderbird mail client, which is available for computers running Linux, Windows, and Mac OS X. For your convenience, we have comprehensive guides to help you set up a new email account in any of the following mail clients: Thunderbird, Apple Mail, and Outlook 2016. To obtain specific connection settings for an email account on a cPanel server, you may refer to How To Set up Any Email Client.

Step #1: Add the Destination IMAP Account in Your Mail Client

If you use only Webmail or a mobile device to access your destination email account, or if you currently use POP3 for the account (learn more about the difference in account types at IMAP vs. POP3 Email), you will need to set it up in a desktop email client using IMAP in order to sync the messages. If you already have your destination email account (to which you’ll be transferring the emails) configured locally using IMAP in Thunderbird, Outlook, or Apple Mail, you can skip this step and proceed to Step #2.

Note: If you currently have the destination email account set up in your mail client using POP3, you will need to set it up in a different email client to proceed. Most modern email clients will not allow you to change the account type, and would require you to remove the POP3 account in order to set it up again as IMAP. You must not delete an existing POP3 account, because the emails are only stored locally — if you do, all those emails will be lost and will not be recoverable because they do not exist on the server. Simply download a new email client (such as Thunderbird if you’re using Apple Mail, Outlook, or a built-in Windows mail client, or use your operating system’s built-in mail client if you’re already using Thunderbird) and set up the account up in that client, leaving your existing mail client alone. Once the emails are synced to the server via this process, your existing POP3 account will automatically download them and you can continue using your normal email client.
  1. In Thunderbird, add the destination email account by selecting File –> New –> Existing Mail Account from the application’s menu. Be sure to check the box for IMAP.

    AddDestination

  2. Once you’ve added the destination IMAP account, you should see the email address listed in your mail client’s account list, and its messages will appear in the account’s Inbox. Please note that it could take some time to download copies of all the account’s emails from the server, depending on how many messages are contained in the account and the size of attachments.

    DestinationAdded

Step #2: Add the Source IMAP Account in Your Mail Client

  1. In Thunderbird, add the source email account (the account containing the messages you wish to transfer) by selecting File –> New –> Existing Mail Account from the application’s menu. Be sure to check the box for IMAP.

    AddSource

  2. Once you’ve added the source IMAP account, you should see its email address listed in your mail client’s account list along with the destination account. Please note that it could take some time to download copies of all the account’s emails from the server, depending on how many messages are contained in the account and the size of attachments.

    SourceAdded

Step #3: Move the Emails Between Accounts

At this point, you’ll see both email accounts (“sample@example.com” and “sample@example.net” in this case) listed in Thunderbird’s account list. To move the messages between accounts:

  1. Click on the source account’s Inbox, and select all the messages.
    • In Thunderbird, you can go to the menu and pull down to Edit –> Select –> All.
    • Other clients may allow you to use Control + A or Command + A from within the message pane.
    • Another option is to click on the first message to select it, scroll down to the bottom of the list and then Shift + click on the last message to select them all.

    SelectAll

  2. Once you’ve selected all the messages, click on any one of the highlighted messages and — without releasing your mouse button — drag the entire selected list into the other email account’s Inbox. It can be slightly tricky in some email clients, so don’t worry if you don’t get it on the first try.

    DragAndDrop

  3. After successfully completing the previous step, you will see all the messages from both accounts in the destination account’s Inbox.

    Moved

  4. Repeat steps A through C for each folder you wish to copy over (Sent, Drafts, or any custom folders that exist on the source account.)
    • Should you wish to create a custom directory in the destination account to match a custom directory existing in the source account:
      • Right-click on the destination account’s name (sample.example.com in the image above) and select New Folder… from the list of options.
      • Give the folder a name matching the custom folder in the source account. If it asks you where to create the folder, you generally want to select Inbox.
      • You can now drag and drop messages from the custom folder in the source account to the matching custom folder in the destination account.
  5. Now, thanks to the IMAP protocol, the messages you’ve moved from the source account (and any custom folders you created) will automatically be synced to the destination account’s server. It could take a bit of time to complete, depending on the number of emails and size of attachments involved.
  6. At this point, we can confirm that the process was successful (or at least is in progress), by logging into the destination account via Webmail or in your preferred email client.

    Synced

    Note: If you normally use a POP3 connection for the destination account in your preferred email client, your POP3 mail client will download all the messages you transferred to the account’s Inbox as they are synced to the server. You may need to configure your POP3 email client’s settings to see any custom folders you created in the destination account, as custom folders typically will not sync automatically when using POP3.

 

How To Modify an Existing Email Account in Thunderbird

| Category: Common Fixes, Series, Technical Support
Tagged with: • •
How to Set up Email in Thunderbird
I. How To Set Up a New Email Account in Thunderbird
II. How To Modify an Existing Email Account in Thunderbird
III. How To Subscribe to IMAP Folders in Thunderbird

Pre-Flight Check

  • These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.
  • While the steps should be similar across platforms and operating systems, they may not necessarily apply to older versions of Thunderbird.
  • For help with general email account settings, see How to Set up Any Email Client.

You can edit an email account that already has been configured in Thunderbird, for example should you decide to switch between non-SSL and SSL settings or change the server’s connection port. You change the connection type between standard (non-SSL) and secure (SSL) by changing the hostname and port for the incoming and outgoing servers.

Note: You cannot edit an existing email account to switch its account type from POP3 to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP3 or IMAP). Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please feel free to contact Heroic Support® for guidance.

Step #1: Edit Incoming Server Settings

  1. To edit the incoming server, select your email address in the left pane and then click on View settings for this account in the main window.
  2. In the account settings window, click on Server Settings to update the Server Name and Port.incomingedit
    • Server Name
      • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
      • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
    • Port
      • SSL settings will use Port 993 for IMAP and Port 995 for POP3.
      • Standard non-SSL settings will use Port 143 for IMAP and Port 110 for POP3.

Step #2: Edit Outgoing Server Settings

  1. To edit the outgoing server settings, click on Outgoing Server (SMTP) in the left pane, select your outgoing server and click the Edit button.editoutgoing
  2. You can edit the server name and port in the popup window.out2
    • Server Name
      • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
      • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
    • Port
      • SSL settings will use Port 465.
      • Standard non-SSL settings will use Port 587 (depending on your server configuration, you may be able to use Port 25 as well).
  3. Click on the OK button to save the outgoing server settings, then click on OK once more to exit the settings menu and begin using your email account with the new settings.

 

How To Set Up a New Email Account in Thunderbird

| Category: Common Fixes, Series, Technical Support
Tagged with: • •
How to Set up Email in Thunderbird
I. How To Set Up a New Email Account in Thunderbird
II. How To Modify an Existing Email Account in Thunderbird
III. How To Subscribe to IMAP Folders in Thunderbird

Pre-Flight Check

  • These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.
  • While the steps should be similar across platforms and operating systems, they may not necessarily apply to older versions of Thunderbird.
  • For help with general email account settings, see How to Set up Any Email Client.

Step #1: Create the AccountCreate a new account in Thunderbird

  1. From Thunderbird’s main screen, select Email under the Create a new account section, or use the main menu to pull down to File -> New -> Existing Mail Account.
  2. On the window that pops up, select Skip this and use my existing email to proceed to the Mail Account Setup screen.
  3. Here you will enter some basic information about the account:
    • mailacctsetup1sYour name should be your name as you want it to appear in emails that you send.
    • Email address should simply be the email address you’re setting up.
    • Password is the email account’s password.
  4. Select Continue. Thunderbird now will attempt to discover the settings for your account automatically. If autoconfigure is not successful, you will need to configure the account manually.

Step #2: Set Account Type

manualconfig

  1. Select your account type, IMAP or POP3. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
  2. Now click on the Manual config button to expand the settings window and set your connection type.

Step #3: Set Connection Method

  1. Fill out the Account Information fields using the instructions below as a guide.
  2. Click Done to complete the setup process.
  3. If you’re using standard (non-SSL) connection settings or are using secure (SSL) connection settings and have an SSL certificate installed on your mailserver, that’s all you’ll need to do set up the account. If you’re using SSL connection settings and are using the server’s self-signed SSL certificate, you will have one more step to complete.

newmailaccntsetup

Standard (non-SSL) settings

  • Server hostname column: Enter your domain name (e.g., mail.yourdomainname.com or yourdomainname.com) on both the Incoming and Outgoing rows.
  • Port column:
    • Incoming: For an IMAP connection, select “143”; For POP3, select “110”.
    • Outgoing: Select “25” or “587”
  • SSL column: Select “STARTTLS” on both the Incoming and Outgoing rows.
  • Authentication: This should be set to “Normal password” on both the Incoming and Outgoing rows.
  • Username: Your full email address, not just the part before the “@” symbol, on both the Incoming and Outgoing rows.
Note: If you accidentally set the SSL fields to “None”, you will see a warning popup notifying you of the security risks associated with foregoing any form of encryption. You should click on the Change Settings button to go back and change both SSL fields to “STARTTLS”, or configure a secure (SSL) connection.

Secure (SSL) Settings

  • Server hostname column: Enter your server’s hostname (e.g., host.yourdomainname.com) on both the Incoming and Outgoing rows.
  • Port column:
    • Incoming: For an IMAP connection, select “993”; For POP3, select “995”.
    • Outgoing (SMTP): Select “465”.
  • SSL: This should be set to “SSL/TLS” for both the Incoming and Outgoing rows.
  • Authentication: This should be set to “Normal password” on both the Incoming and Outgoing rows.
  • Username: This is your full email address, not just the part before the “@” symbol, for both the Incoming and Outgoing rows.

 

Step #4: Security Certificate

  1. ssl1If your server has a self-signed (free) SSL certificate installed on the mailserver and you attempt to make a secure connection using Thunderbird, you should see a warning in a popup window such as the one on the right.
  2. If that is the case, you will need to click the Confirm Security Exception button to accept the certificate and complete the setup process.
  3. If you choose, you also may check the box to Permanently store this exception so that you don’t need to continue to accept the certificate each time Thunderbird connects to your server.
Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

 

How to Subscribe to IMAP Folders in Thunderbird

| Category: Common Fixes, Series, Technical Support
Tagged with: • • •
How to Set up Email in Thunderbird
I. How To Set Up a New Email Account in Thunderbird
II. How To Modify an Existing Email Account in Thunderbird
III. How To Subscribe to IMAP Folders in Thunderbird

Pre-Flight Check

  • These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.
  • While the steps should be similar across platforms and operating systems, they may not necessarily apply to older versions of Thunderbird.
  • For help with general email account settings, see How to Set up Any Email Client.

When connecting to your email server using the IMAP protocol, you have the ability to choose the specific mail folders to which you wish to subscribe.

Step #1: Open IMAP Folder Subscriptions

  1. Right-click on your email account’s Inbox in Thunderbird and then select Subscribe from the menu list.
    Subscribe to IMAP folders in Thunderbird
  2. In the Folder List window, you will see a list of all the email folders in your account on the server. Folders to which you already are subscribed will appear with a check mark.

Step #2: Manage IMAP Folder Subscriptions

  1. You can manage your folder subscriptions by clicking on the folder name in the Folder List window and then using the Subscribe or Unsubscribe buttons on the right.
    Subscribe or unsubscribe from the Thunderbird Folder List
  2. Once you’ve finished making changes, click the OK button. It may take a few moments for the folder list to update in your Mail pane.
Note: When subscribing to filtered mail folders such as Spam or Junk, all the mail coming into those folders on the server also will be downloaded and synced to your selected local mail client as well. If you are using a metered Internet connection or have limited bandwidth, please be aware that the transfer of email does count toward your data usage. If you typically receive a large volume of such filtered mail, subscribing to spam and junk folders is not recommended. Please feel free to contact Heroic Support® if you need assistance filtering unwanted incoming mail.

How To Set Up a New Email Account on an iPhone or iPad in iOS 9

| Category: Common Fixes, Getting Started, Series, Technical Support
Tagged with: • • • •
How to Set up Email on an iPhone or iPad in iOS 9
I. How To Set Up a New Email Account on an iPhone or iPad in iOS 9
II. How To Modify an Existing Email Account on an iPhone or iPad in iOS 9

Pre-Flight Check

  • These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9.
  • If these instructions don’t quite work for you, check-out our tutorial How to Set up Any Email Client.

Step #1: Launch Settings

If you have re-arranged your home screen and Settings is not readily visible, you may swipe right and begin typing “Settings” into Spotlight to launch the app.

Step #2: Add the Email Account

iosadd1In the Settings app, navigate to Mail, Contacts, Calendars, and then click on Add Account.

Step #3: Select the Account Type

On the Add Account screen, select the last option, Other.

iosadd2

Step #4: Configure General Account Settings

iosadd3Fill out the requested information on the New Account screen and tap the Next button in the top-right corner of the screen once complete:

  • Name should be your name as you want it to appear in emails that you send.
  • Email should be your full email address.
  • Password is the email account’s password.
  • Description is the name you want displayed for the account in your Mail app

Step #5: Configure Advanced Account Settings

iosadd4The information from the previous screen will be pre-filled here, but you will need to fill in the rest now. Please note that, despite what the empty fields may suggest, none of the fields here are optional.

  • Account Type
    • Tap on IMAP or POP in the top field to select the account type.
    • Generally, IMAP is recommended on mobile devices due to its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets).
  • Incoming Mail Server
    • If you are using non-SSL settings, the Host Name will be mail.yourdomainname.com.
    • If you are using SSL settings, the Host Name will need to be set to the server’s hostname (host.yourdomainname.com).
  • User Name is your full email address.
  • Password is the email account’s password.
  • Outgoing Mail Server
    • If you are using non-SSL settings, the Host Name will be mail.yourdomainname.com.
    • If you are using SSL settings, the Host Name will need to be set to the server’s hostname (host.yourdomainname.com).
  • User Name is your full email address.
  • Password is the email account’s password.

If you chose POP as the account type, tap Save; If you chose IMAP, tap Next.

Accept SSL Certificate if Needed

  • iosssl2If you elected to use a non-SSL (standard) connection (using mail.yourdomainname.com instead of the server’s host name), you should a “Cannot Connect Using SSL” Alert Notification, and you will need to tap Yes to proceed with the account setup.
  • If you chose to use a secure (SSL) connection and your server has a self-signed (free) SSL certificate installed on the mail server, you will see a “Not Trusted” Alert Notification. You will need to tap on Trust in the upper-right corner to continue.
Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

Step #6: Enable the Account

  1. Verify that the switch next to Mail is toggled on.
  2. Tap Save.
  3. You’re now ready to start using your email address with iOS 9.

 

How To Modify an Existing Email Account on an iPhone or iPad in iOS 9

| Category: Common Fixes, Getting Started, Series, Technical Support
Tagged with: • • • •
How to Set up Email on an iPhone or iPad in iOS 9
I. How To Set Up a New Email Account on an iPhone or iPad in iOS 9
II. How To Modify an Existing Email Account on an iPhone or iPad in iOS 9

Pre-Flight Check

  • These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9.
  • If these instructions don’t quite work for you, check-out our tutorial How to Set up any Email Client.

If you’ve already set up your email account on your device and need to update the password, want to switch between non-SSL and SSL settings, or need to change the port settings, you can easily edit the account from within the Settings app.

Note: You cannot edit an existing email account to switch its account type from POP to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP or IMAP) per the Adding a new email account instructions above. Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please do not hesitate to contact Heroic Support® for guidance.

Step #1: Launch Settings

If you have re-arranged your home screen and Settings is not readily visible, you may swipe right and begin typing “Settings” into the search field to launch the app.

Step #2: Open the Email Account

  1. In the Settings app, navigate to Mail, Contacts, Calendars
  2. Tap the account name to view the account.
    ioszedit1

Step #3: Open Account Settings

On the main screen for your email account, tap on the email address near the top of the screen next to Account to access the account’s settings. From there, you will be able to edit the incoming and outgoing server settings as well as update the account password and port information.

ioszedit2

Step #4: Edit Account Settings

A. Incoming Mail Server setup

You can change the account description, connection method, and update the password from the Account settings window.

ioszedit3

  • Description: The name displayed for the account in Mail.
  • Host Name: If you are using non-SSL settings, use mail.yourdomainname.com. If you are using SSL settings, use the server’s hostname (host.yourdomainname.com).
  • User Name is your full email address.
  • Password is the email account’s password.

B. Connection Type and Port Configuration

Tapping on Advanced from the Account panel will open the advanced menu, where you can switch between SSL and non-SSL settings and edit the incoming mail port if necessary.

ioszedit4

  • Use SSL: To use secure (SSL) settings the Use SSL switch should be toggled on. To use standard settings, the Use SSL switch should be toggled off.
  • Authentication: should be set to Password.
  • Server Port setting is dependent on your connection type:
    • The standard IMAP port is 143.
    • The secure IMAP port is 993.
    • The standard POP port is 110.
    • The secure POP port is 995.

C. Outgoing Mail Server setup

ioszedit5

Outgoing server settings are configured from the Account screen. Tap Account in the top-left corner to go back to it, and then tap the server name under Outgoing Mail Server to bring up the SMTP page.

On the mail server page, tap on the name of your mail server to access its settings.

ioszedit6

  • Host Name: If you are using standard (non-SSL) settings, Host Name will be mail.yourdomainname.com. If you are using secure (SSL settings), Host Name will be the server’s hostname (e.g., host.yourdomainname.com).
  • User Name is your full email address, not just the part before the “at” sign.
  • Password is the email account’s password.
  • Use SSL switch: If you are using SSL settings, Use SSL should be switched on. If you are using standard settings, Use SSL should be switched off.
  • Authentication should be set to Password.
  • Server Port should be set to 587.

 

How To Set up a New Email Account in OS X 10.11

| Category: Common Fixes, Getting Started, Series, Technical Support
Tagged with: • • • •
How To Set up Email in OS X 10.11
I. How To Set up a New Email Account in OS X 10.11
II. How To Modify an Existing Email Account in OS X 10.11

Pre-Flight Check

Step #1: Create the Account

  1. Launch Mail by clicking on its icon in the dock. Under the Mail menu, select Add Account.
  2. On the Choose a Mail account provider screen, select the radio button next to Other Mail Account and click the Continue button.
    OSX 10.11 Add Account Screen
  3. On the Add a Mail Account screen, enter your name, the email address and the email account’s password.
    OSX 10.11 Add New Mail Account Screen

Step #2: Account Settings

  1. At this point, you should see an additional popup window with a place for you to add additional settings.
  2. You will need to ensure that all the fields are completed:OSX 10.11 Additional settings
    • Email Address is the full email address you’re setting up.
    • User Name also is the full email address.
    • Password is the email account’s password.
    • Account Type will be IMAP or POP, depending on your preference. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
    • Incoming and Outgoing Mail Server
      • If you are using non-SSL settings, both the Incoming Mail Server and Outgoing Mail Server will be your domain name: mail.yourdomainname.com (or simply yourdomainname.com).
      • If you are using SSL settings, both the Incoming Mail Server and Outgoing Mail Server will need to be set to the server’s hostname (e.g., host.yourdomainname.com).

Step #3: Security Settings

  1. If you set up the email account with standard connection settings (mail.yourdomainname.com), or you set up the account with secure SSL settings and have an SSL certificate installed on your mailserver, you can skip this section and proceed to Step 4. However, if you’re using SSL settings (host.yourdomainname.com) and your server has a self-signed (free) SSL certificate installed on the mail server, you should see a popup notification about the server certificate:
    OSX 10.11 Self-signed SSL Certificate Notice
  2. If you receive this notification, you will need to click either the Continue button to accept the certificate and proceed, or the Show Certificate button to inspect it. Should you wish to permanently store the certificate and add it to the Keychain, you can check the Always trust box before selecting Continue. Depending on your security settings, choosing to permanently store the certificate could require you to enter your password to add it to the Keychain.
    OSX 10.11 Can't Verify Self-signed SSL Certificate
  3. Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

Step #4: Finishing Up

  1. Ensure that the box next to Mail is checked and then click on Done to complete the setup.
  2. You’re now ready to begin using your email account with Mail.