Most Common Support Requests

As you might expect, most support requests on managed cPanel servers fall into a few basic categories. What you might be surprised to discover is that many common problems can be resolved by following a few simple steps.

None of the common cPanel support requests listed here are server-critical issues that require an experienced system administrator to troubleshoot and resolve, and we recognize that many of our customers are curious about their servers and actively engaged in learning more about cPanel server administration.

To that end, we’ve gathered together some of our Most Common Support Requests, and we’re sharing them with you here — along with their solutions.

Should you find yourself experiencing one of these common issues, you’ll know exactly what to expect when contacting our Heroic Support® team. And while you certainly are welcome to try to resolve the issue yourself, remember that we are here to assist you 24 hours a day, seven days a week, 365 days a year.

These articles should hold the answers to a number of common questions and, if you are so inclined, provide you with the tools and resources to resolve some non-critical issues on your own. And should you ever find yourself in need of assistance with any issue, please do not hesitate to contact Heroic Support®.

How to Create and Add a New Domain in Plesk

Step #1: Add New Domain

To create a new domain in Plesk 11+ you will click on the Add New Domain button on the Websites & Domains tab (if you use Service Provider view you will need to choose “Manage Hosting” next to the subscription or domain). This will bring you to the Adding New Domain Name page. Here you will be required to determine three things which will be covered in detail below: DNS Settings, Hosting Type, and Hosting Settings.

How to Create and Add a New Domain in Plesk

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What are the Liquid Web Name Servers (NS)?

So let’s say your server is online, it has been secured with ServerSecure™ or ServerSecurePLUS™, and you’ve uploaded new site content. What is the next step? DNS and name servers! Name servers provide directory information that connect your domain name to your server’s IP address.

The Liquid Web Name Servers (NS) are:

ns.liquidweb.com
ns1.liquidweb.com

We also offer tips on Using Liquid Web’s Name Servers (DNS), deciding on where to host your DNS, and Diagnosing Common DNS Errors!

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Automating DNS With Zone Delegation and the Storm API

Although the term DNS zone delegation may seem new to you, you have been using zone delegation without even realizing it. When you tell your domain’s registrar what nameservers you are using for a particular domain, you are delegating the zone for that domain.

Single zone delegation will work for most people. In fact, most use a single zone file to reference multiple hosts, or multiple subdomains residing on a single host. However, there are cases where where it may be beneficial to perform additional delegation.

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