As you might expect, most support requests on managed cPanel servers fall into a few basic categories. What you might be surprised to discover is that many common problems can be resolved by following a few simple steps.
None of the common cPanel support requests listed here are server-critical issues that require an experienced system administrator to troubleshoot and resolve, and we recognize that many of our customers are curious about their servers and actively engaged in learning more about cPanel server administration.
To that end, we’ve gathered together some of our Most Common Support Requests, and we’re sharing them with you here — along with their solutions.
Should you find yourself experiencing one of these common issues, you’ll know exactly what to expect when contacting our Heroic Support® team. And while you certainly are welcome to try to resolve the issue yourself, remember that we are here to assist you 24 hours a day, seven days a week, 365 days a year.
Most Common Support Requests
These articles should hold the answers to a number of common questions and, if you are so inclined, provide you with the tools and resources to resolve some non-critical issues on your own. And should you ever find yourself in need of assistance with any issue, please do not hesitate to contact Heroic Support®.
Step #1: Add New Domain
To create a new domain in Plesk 11+ you will click on the Add New Domain button on the Websites & Domains tab (if you use Service Provider view you will need to choose “Manage Hosting” next to the subscription or domain). This will bring you to the Adding New Domain Name page. Here you will be required to determine three things which will be covered in detail below: DNS Settings, Hosting Type, and Hosting Settings.
Continue reading “How to Create and Add a New Domain in Plesk”
So let’s say your server is online, it has been secured with ServerSecure™ or ServerSecurePLUS™, and you’ve uploaded new site content. What is the next step? DNS and name servers! Name servers provide directory information that connect your domain name to your server’s IP address.
The Liquid Web Name Servers (NS) are:
We also offer tips on Using Liquid Web’s Name Servers (DNS), deciding on where to host your DNS, and Diagnosing Common DNS Errors!
Continue reading “What are the Liquid Web Name Servers (NS)?”
Before you can host a website on a domain, that domain has to be registered with the proper authorities. Domain registration through Liquid Web is a one-click process in our manage interface, but it may not be immediately obvious just where to do so. Here’s how:
Continue reading “How To: Register a Domain through Manage”
Although the term DNS zone delegation may seem new to you, you have been using zone delegation without even realizing it. When you tell your domain’s registrar what nameservers you are using for a particular domain, you are delegating the zone for that domain.
Single zone delegation will work for most people. In fact, most use a single zone file to reference multiple hosts, or multiple subdomains residing on a single host. However, there are cases where where it may be beneficial to perform additional delegation.
Continue reading “Automating DNS With Zone Delegation and the Storm API”
As important as DNS is to web hosting, it is a good idea to make it redundant when possible. If you have two or more cPanel servers, you can use cPanel’s DNS clustering to lower the risk of a DNS failure on a nameserver taking down all of your sites. Here’s how to set that up:
Continue reading “How To: Set Up Clustered Nameservers With cPanel”
Liquid Web’s Content Delivery Network is a fantastic way to get elements of your site to your global customers in a timely manner. As part of the set up process, you may need to add a Canonical Name (CNAME) record to your domain’s DNS.
Continue reading “On CNAMEs and CDNs”
Any time you move a domain to a different IP address, you will run into at least some DNS propagation. While it cannot be avoided entirely, its effects can be minimized.
Continue reading “DNS Propagation and Caching”
If you have a VPS or Dedicated server running cPanel, and your server is also running private nameservers, you will find the Web Host Manager’s (WHM’s) interface very useful when it comes to updating, creating, or removing DNS zone files for your domains.
Continue reading “WHM Tutorial: DNS Functions and Tools”