Your domain is the most important part of your web presence. Recognizing this, the Internet Corporation for Assigned Names and Numbers (ICANN) has requirements in place that help keep domain transfers secure. Of course, following these requirements means that transferring domains takes a few more steps than you might otherwise think. Here are the steps for transferring domains to and from Liquid Web:
To Transfer A Domain To Liquid Web
Domains being transferred to Liquid Web are required to be renewed for an additional year at the time of transfer. This is due to a one year extension automatically being appended to your existing domain registration at the new registrar during the transfer process. Because of this requirement, we must charge a $15.00 fee for all incoming generic TLD domain transfers. This additional year is appended to any existing time left on the domain registration.
Step 1. Unlock the Domain
Once the domain transfer fee is paid, you will need to log into your current registrar and unlock your domain. This process may vary by registrar so you may need to seek assistance from them should the domain unlock procedure not be transparent.
Step 2. Locate the EPP Key Code
Once the domain is unlocked, you will either receive, need to locate or check your email for the domain's secret transfer code from your existing registrar. This code is sometimes referred to as an EPP code.
Step 3. Release the EPP Key to the New Registrar
Once the EPP code is acquired, copy and paste this code into your domain transfer LW support ticket and send it back to us. A support technician will then use the code to perform the next step of the registration transfer process. Liquid Web will then pass that EPP code on to our preferred registrar who will then verify you wish to transfer the domain.
Step 4. Verify the Transfer
Once our registrar has asked your registrar to proceed with the transfer of the domain, you will receive an email from our registrar asking for confirmation that you do indeed want to transfer the domain. You will need to follow the instructions provided in order for the transfer to complete. Please note; The time it takes to transfer the domain is not controlled by LW and is determined primarily between the two registrars. Please be aware that delays can occur which are beyond our control.
To Transfer A Domain Away From Liquid Web
The process of moving your domain away from Liquid Web is the same process as above, only reversed. After the request has been made, a member of Liquid Web's Heroic Support® Team will unlock the domain and send you the EPP transfer code. You will have to follow your new registrar's instructions for using that code to request the domain transfer.
Our Sales and Support teams are available 24 hours by phone or e-mail to assist.