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Series: Most Common Support Requests

Reading Time: 5 minutes

The Migration Team at Liquid Web is dedicated to providing customers with an efficient and as uneventful a migration as possible. It is important that we work together to ensure an effective transfer of information. No matter if you are migrating from a current Liquid Web server, or from another host, we make it as simple as possible.

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Unblocking an IP Address or Opening a Port in the Firewall

Posted on by dpepper | Updated:
Reading Time: < 1 minute

Should you discover (or suspect) that a client or customer’s IP address has been blocked by the firewall on your cPanel VPS server, or should you just need to open or close a port, you may be able to quickly resolve the issue yourself with just a little help.

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Unable to Send Email

Posted on by dpepper | Updated:
Category: Common Fixes
Reading Time: < 1 minute

If you find that you are able to receive email but cannot send email, your email client may not be properly configured for SMTP authentication, which is required by your mail server.

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Setting up an Email Client

Posted on by dpepper | Updated:
Category: Common Fixes | Tags: cPanel, Email
Reading Time: 2 minutes

Setting up email in a client such as Outlook or Mac Mail on your cPanel server for the first time can be a bit complicated, but once you know a few key pieces of information, you can get almost any email client up and running quickly.

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Updating DNS Records and DNS Propagation Time

Posted on by dpepper | Updated:
Category: Common Fixes
Reading Time: 2 minutes

The most essential concept to understand in web hosting is the Domain Name System. At its most basic level, DNS determines whether a visitor to your site sees the actual site, or a “Server not found” error. Like a telephone book, DNS matches names (your domain name) to numbers (IP addresses).

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A Closer Look at cPanel Notifications

Posted on by dpepper | Updated:
Reading Time: 6 minutes

In recent updates, cPanel has modified some of the notification settings for their control panel. As a result, you may find that the priority of certain notification types have changed and you may begin to receive notifications that you previously had not encountered. In particular, the notification options for Security Advisor changed with the release of WHM 56 on April 26, 2016.

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Is the Server Down? I Can’t Log in or Connect

Posted on by dpepper | Updated:
Reading Time: 2 minutes

Are you unable to connect to your cPanel based VPS server  or dedicated server to send or receive email, log into cPanel or WHM, or make an FTP or SSH connection? Are you able to view your website in your browser? If not, and the connection simply times out, it's possible that your IP address has been blocked by the dedicated server’s firewall. Typically, this is the result of too many failed logins (through cPanel, SSH, FTP, email, etc.) in too short a period of time.

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Most Common Support Requests

Posted on by dpepper | Updated:
Reading Time: < 1 minute

As you might expect, most support requests on managed cPanel servers fall into a few basic categories. What you might be surprised to discover is that many common problems can be resolved by following a few simple steps.

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