Pre-Flight Check

• These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9.
• If these instructions don’t quite work for you, check-out our tutorial How to Set up Any Email Client.

Step #1: Launch Settings

If you have re-arranged your home screen and Settings is not readily visible, you may swipe right and begin typing “Settings” into Spotlight to launch the app.

Step #2: Add the Email Account

In the Settings app, navigate to Mail, Contacts, Calendars, and then click on Add Account.

Step #3: Select the Account Type

On the Add Account screen, select the last option, Other.

Step #4: Configure General Account Settings

Fill out the requested information on the New Account screen and tap the Next button in the top-right corner of the screen once complete:

• Name should be your name as you want it to appear in emails that you send.
• Email should be your full email address.
• Password is the email account’s password.
• Description is the name you want displayed for the account in your Mail app

Step #5: Configure Advanced Account Settings

The information from the previous screen will be pre-filled here, but you will need to fill in the rest now. Please note that, despite what the empty fields may suggest, none of the fields here are optional.

• Account Type
  • Tap on IMAP or POP in the top field to select the account type.
  • Generally, IMAP is recommended on mobile devices due to its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets).
• Incoming Mail Server
  • If you are using non-SSL settings, the Host Name will be mail.yourdomainname.com.
  • If you are using SSL settings, the Host Name will need to be set to the server’s hostname (host.yourdomainname.com).
• User Name is your full email address.
• Password is the email account’s password.
• Outgoing Mail Server
  • If you are using non-SSL settings, the Host Name will be mail.yourdomainname.com.
  • If you are using SSL settings, the Host Name will need to be set to the server’s hostname (host.yourdomainname.com).
• User Name is your full email address.
• Password is the email account’s password.

If you chose POP as the account type, tap Save; If you chose IMAP, tap Next.

Accept SSL Certificate if Needed

• If you elected to use a non-SSL (standard) connection (using mail.yourdomainname.com instead of the server’s host name), you should a “Cannot Connect Using SSL” Alert Notification, and you will need to tap Yes to proceed with the account setup.
• If you chose to use a secure (SSL) connection and your server has a self-signed (free) SSL certificate installed on the mail server, you will see a “Not Trusted” Alert Notification. You will need to tap on Trust in the upper-right corner to continue.

Step #6: Enable the Account

1. Verify that the switch next to Mail is toggled on.
2. Tap Save.
3. You’re now ready to start using your email address with iOS 9.

Pre-Flight Check

• These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9.
• If these instructions don’t quite work for you, check-out our tutorial How to Set up any Email Client.

If you’ve already set up your email account on your device and need to update the password, want to switch between non-SSL and SSL settings, or need to change the port settings, you can easily edit the account from within the Settings app.

To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please do not hesitate to contact Heroic Support® for guidance.

Step #1: Launch Settings

If you have re-arranged your home screen and Settings is not readily visible, you may swipe right and begin typing “Settings” into the search field to launch the app.

Step #2: Open the Email Account

1. In the Settings app, navigate to Mail, Contacts, Calendars
2. Tap the account name to view the account.
   

Step #3: Open Account Settings

On the main screen for your email account, tap on the email address near the top of the screen next to Account to access the account’s settings. From there, you will be able to edit the incoming and outgoing server settings as well as update the account password and port information.

Step #4: Edit Account Settings

A. Incoming Mail Server setup

You can change the account description, connection method, and update the password from the Account settings window.

• Description: The name displayed for the account in Mail.
• Host Name: If you are using non-SSL settings, use mail.yourdomainname.com. If you are using SSL settings, use the server’s hostname (host.yourdomainname.com).
• User Name is your full email address.
• Password is the email account’s password.

B. Connection Type and Port Configuration

Tapping on Advanced from the Account panel will open the advanced menu, where you can switch between SSL and non-SSL settings and edit the incoming mail port if necessary.

• Use SSL: To use secure (SSL) settings the Use SSL switch should be toggled on. To use standard settings, the Use SSL switch should be toggled off.
• Authentication: should be set to Password.
• Server Port setting is dependent on your connection type:
  • The standard IMAP port is 143.
  • The secure IMAP port is 993.
  • The standard POP port is 110.
  • The secure POP port is 995.

C. Outgoing Mail Server setup

Outgoing server settings are configured from the Account screen. Tap Account in the top-left corner to go back to it, and then tap the server name under Outgoing Mail Server to bring up the SMTP page.

On the mail server page, tap on the name of your mail server to access its settings.

• Host Name: If you are using standard (non-SSL) settings, Host Name will be mail.yourdomainname.com. If you are using secure (SSL settings), Host Name will be the server’s hostname (e.g., host.yourdomainname.com).
• User Name is your full email address, not just the part before the “at” sign.
• Password is the email account’s password.
• Use SSL switch: If you are using SSL settings, Use SSL should be switched on. If you are using standard settings, Use SSL should be switched off.
• Authentication should be set to Password.
• Server Port should be set to 587.