Resetting Passwords in Premium Business Email and Hosted Exchange

Resetting passwords in your Premium Business Email and Hosted Exchange is a painless experience with the tools available for either self-service password recovery or by having an administrator change your password for you. This tutorial will outline how to recover a lost or forgotten password in your email account. Click on the recovery method you’d like to use below:

 

Self-Service Premium Business Email

Premium Business Email provides you with the self-service option of using SMS text messages to reset your password. You will set this up the first time you log into your webmail. Let’s walk through the setup process.

Note:
If you choose not set up SMS password recovery, you will need to contact your email administrator to reset your password if it is ever forgotten or lost. If you are an administrator, please see the section below on resetting a password as an administrator.

Set Up SMS Password Recovery

  1. When you first log into your webmail, a pop-up will appear, asking you to set up SMS password recovery.
    Note:
    You are not required to enter your phone number. You can select Skip for Now if you choose to do so. Enable or update your phone number at any time using the Update Phone link in the menu.update phone link in menu
  2. Enter your phone number in the space provided and click Save number.save number button highlighted
  3. You will recieve a text with a security passcode. Enter the number and select Verify.passcode entered
  4. SMS password recovery is now enabled.sms recovery setup success

Recover Your Password via SMS

  1. If you’ve set up SMS password recovery, click on the Forgot Password link on the login page for your webmail.forgot password link
  2. You will be asked to enter your phone number, enter the 7 digit phone number and click Next.enter number and next button highlighted
  3. A security passcode will be texted to you, enter this number in the space provided on the login recovery page.enter sms code
  4. Enter your new password twice and click Reset Password.reset password button
  5. Once your password is reset, you can return to the login page to log into your webmail.password reset success popup

Self-Service Hosted Exchange

Hosted Exchange self-service password recovery is done through the User Control Panel found at https://mail.mycpsrvr.com/usercp. Once you log in, you can start the password change process.

Note:
This process is for changing your password, the Hosted Exchange password recovery process must be done as an administrator for the email product. See our section below on resetting a password as administrator for instructions.
  1. To change your password, log into https://mail.mycpsrvr.com/usercp.
    control panel log in home
  2. Your user control panel will open and the Change Password option will be at the top of the page.
    blank change password popup
  3. Enter your current password, then enter the new password twice.
  4. Click Change to confirm.
    password changed and change button highlighted
  5. You can now log into your email with the new password.

Administrator Password Reset Premium Business Email

If a user forgets or misplaces their email password, an administrator will need to reset the password for them from the Email control panel. When resetting and notifying the user of the new password, please be mindful of security. You can use the one-time secret function in your Liquid Web account to securely share passwords for email password resets.
To reset the email password for a user in Premium Business Email, log into your Email control panel.
  1. From the home page, click on Mailboxes to open the user list. mailboxes link highlighted
  2. Select the user who needs their password reset by clicking on the username. user highlighted
  3. Enter the new password in the password field and confirm it by entering it a second time. gif showing password reset
  4. Notify the user of the changed email password.
  5. Once the user has logged back into their email, have them change the password to ensure security and avoid sharing passwords.

Administrator Password Reset Hosted Exchange

If a user forgets or misplaces their email password, an administrator will need to reset the password for them from the Email control panel. When resetting and notifying the user of the new password, please be mindful of security.

To reset the email password for a user in Hosted Exchange, log into your Email control panel.

  1. From the home page, click on Mailboxes to open the user list.
    mailboxes link highlighted
  2. Select the user who needs their password reset by clicking the username link.
    user highlighted in list
  3. Enter the new password in the password field and confirm it by entering it a second time.
    gif showing password reset
  4. Notify the user of the changed email password.
  5. Once the user has logged back into their email, have them reset the password for themselves again to avoid sharing passwords.
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Author Bio

About the Author: Libby White

Technical Writer for Liquid Web. When I'm not writing for work, I spend time learning more about digital & technical writing, web development, hanging with my family, and taking photographs with my Nikon. Always learning, always growing, never stopping.

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