Reset Passwords in PBE and Hosted Exchange

Resetting passwords in your Premium Business Email and Hosted Exchange is a painless experience with the tools available for either self-service password recovery or by having an administrator change your password for you. This tutorial will outline how to recover a lost or forgotten password in your email account.

Click on the recovery method you’d like to use below:

• Use SMS Password Recovery for Premium Business Email
• Use Self-Service Password Change for Hosted Exchange
• Reset User Password as Administrator in Premium Business Email
• Reset User Password as Administrator in Hosted Exchange

Self-Service Premium Business Email

Premium Business Email provides you with the self-service option of using SMS text messages to reset your password. You will set this up the first time you log into your webmail. Let’s walk through the setup process.

Set Up SMS Password Recovery

1. When you first log into your webmail, a pop-up will appear, asking you to set up SMS password recovery.
   Note:

   You are not required to enter your phone number. You can select Skip for Now if you choose to do so. Enable or update your phone number at any time using the Update Phone link in the menu.
2. Enter your phone number in the space provided and click Save number.
3. You will receive a text with a security passcode. Enter the number and select Verify.
4. SMS password recovery is now enabled.

Recover Your Password via SMS

1. If you’ve set up SMS password recovery, click on the Forgot Password link on the login page for your webmail.
2. You will be asked to enter your phone number, enter the 7 digit phone number and click Next.
3. A security passcode will be texted to you, enter this number in the space provided on the login recovery page.
4. Enter your new password twice and click Reset Password.
5. Once your password is reset, you can return to the login page to log into your webmail.

Self-Service Hosted Exchange

Hosted Exchange self-service password recovery is done through the User Control Panel. Once you log in, you can start the password change process.

1. To change your password, log into mail.mycpservfer.com.
   
2. Your user control panel will open and the Change Password option will be at the top of the page.
   
3. Enter your current password, then enter the new password twice.
4. Click Change to confirm.
   
5. You can now log into your email with the new password.

Administrator Password Reset Premium Business Email

Administrator Password Reset Hosted Exchange

If a user forgets or misplaces their email password, an administrator will need to reset the password for them from the Email control panel. When resetting and notifying the user of the new password, please be mindful of security.

To reset the email password for a user in Hosted Exchange, log into your Email control panel.

1. From the home page, click on Mailboxes to open the user list.
   
2. Select the user who needs their password reset by clicking the username link.
   
3. Enter the new password in the password field and confirm it by entering it a second time.
   
4. Notify the user of the changed email password.
5. Once the user has logged back into their email, have them reset the password for themselves again to avoid sharing passwords.