Note: While you still can call in to make a one-time payment via phone, we will not be able to store that payment method information or update your existing card on file for future payments. That can only be done in Manage by an authorized user on your account to whom you’ve assigned the Manage Invoices role or by the account holder.
Reading Time: 2 minutesTo maximize the security of your data and fully adhere to strict PCI guidelines, Liquid Web does not store your credit card data in our system. Instead, we utilize a token-based system via our credit card processor — an industry-standard system designed to ensure that your sensitive information is protected by the strictest security measures possible. While this is a transparent change, it also is universal: Our in-house billing department has zero knowledge of your full account payment details and, as such, we no longer will be able to update any credit card information on your behalf. This does not affect our ability to take one-time payments over the phone, but it does mean that we will no longer be able to save that payment information for future use. To update your credit card information or make a one-time payment with a different card, you will need to log into my.liquidweb.com and follow the steps below. If you’re unable to do so yourself, or prefer billing handled by another individual in your organization, you can easily add an authorized user to your account in Manage, or assign the necessary role to an existing Manage account user. To update payment information or make a one-time payment via another card, the desired user (new or existing) will need to be assigned the Manage Invoices role.