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How To Add an Authorized User in Manage

Posted on by dpepper
Reading Time: 3 minutes

For security, Liquid Web can only provide account information to the account owner and their authorized representatives. Whenever you need to give a third party access to your account, be it your developer, administrator, or billing or IT department, you should know that you don’t have to share your Manage credentials. You can easily add authorized users to your account — and configure specific roles for them — directly from within your Manage interface.

Adding a New User to Your Account

Follow these instructions to add an additional authorized user to your account in Manage. If you simply need to edit, deactivate, or change roles for an existing user, skip ahead to Managing Users on Your Account.

    1. Log in to Manage.
    2. Click on Account in the left menu.
    3. Click on the Users tab below your account number.ManageAccountTab
    4. Click on the Create User button at the bottom to expand the Create Users section.ManageCreateUsers
    5. Enter the new user’s name, username, and password:
      • Username must contain only letters, numbers, underscores, periods, and hyphens, and can not exceed 20 characters.
      • Password must be no more than 30 characters long.

  1. Select the desired role(s) for the user:
    • Manage Invoices allows the user to view and pay billing invoices, and update the account’s billing information and payment method. This box would need to be checked for the user to add a credit card or make a one-time payment to the account.
    • Manage Account Information allows the user to edit the account’s billing, notification, and profile information. In addition to being able to view and pay bills and change or add the payment method, this option also allows them to update contact information for the account holder.
    • Server Services allows the user to add servers, clone servers, make backups, or create images.
    • Resize Servers allows the user to resize existing servers.
    • Destroy Servers allows the user to destroy existing servers or server images.
    • Manage Firewalls allows the user is able to modify server firewalls.
    • Manage Networking allows the user to modify networking information such as DNS, private networks, and public IP addresses.
    • Manage Load Balancers allows the user to add, remove, or modify load balancers on the account.
    • Manage Monitoring allows the user to modify monitoring preferences on the account.
    • Restore and Reimage allows the user to restore and re-image servers on the account.
    • Console Login allows the user to log in to servers on the account using the console link in Manage.
    • Reboot Servers allows the user to reboot servers on the account.
    • Manage Support Requests allows the user to open, close, view, and comment on tickets. If you want the user to be able to access phone and LiveChat support in addition to our ticketing system, you will need to contact support.
    • Add / Edit Users allows the user to add or edit users on the account.
  2. Click the Save User button to create the user.ManageUserAdded
    Note: Once you add a user, you can not delete them from your account. You can, however, deactivate the user and/or change their roles at any time.

Managing Users on Your Account

  1. Log in to Manage.
  2. Click on Account in the left menu.
  3. Click on the Users tab below your account number.
    • To deactivate an existing user, click the Deactivate button to the far right of the desired username.
    • To change the user’s username, password, or account roles, click the Edit button next to the desired username. For an explanation of the various user roles, see the roles section above.
    • To enable two-factor authentication for the user, click the Enable Two Factor button next to the desired username. For detailed instructions, refer to our guide How To Enable Two-Factor Authentication (2FA).ManageEditExistingUser


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