How To Restore WordPress Optimized Template Backups

WordPress Optimized Template sites installed via the Sites tab in Manage automatically are backed up each day, with the server retaining the 10 most recent backups. You can easily restore any site from an available backup in the Sites dashboard in Manage. Continue reading “How To Restore WordPress Optimized Template Backups”

Using WP-CLI With Your WordPress Optimized Template Site

Using the Command Line Tools

Liquid Web’s WordPress Optimized Template servers come with a pre-installed set of command-line tools designed to simplify common site maintenance tasks. WP-CLI (WordPress Command Line Interface) can be accessed via SSH, and allows you to do nearly anything that can be done from within the WordPress admin interface. Continue reading “Using WP-CLI With Your WordPress Optimized Template Site”

How To Connect To Your WordPress Optimized Template Site Using SFTP

Pre-Flight Check

  • SSH File Transfer Protocol (SFTP) is the most secure way to upload files to your WordPress Optimized Template site.
  • This article is intended specifically for connecting to a WordPress Optimized Template site using the free, cross-platform FTP client FileZilla, but the connection details should apply to any FTP client.

Step #1: Enter the Connection Details

  1. FTP/SFTP connection details are included in the “Welcome to your new WordPress site” email that was automatically sent to you upon adding the site in the Sites section of your Manage dashboard. In case you don’t have that handy, you will use:
    • Host: The domain name or IP address of the site
    • Username: The WordPress admin username created when adding the site
    • Password: The password you assigned to the WordPress admin user when adding the site
    • Port: 22 (Port 21 can be used for a standard FTP connection, but it is not recommended. SFTP should be used for maximum security. All connection details other than the port number are the same either way.)
  2. In FileZilla, enter the host, username, password, and port into the Quick Connect toolbar and press the Quickconnect button.FileZilla QuickConnect

Continue reading “How To Connect To Your WordPress Optimized Template Site Using SFTP”

Adding Sites To Your WordPress Optimized Template Server

Pre-Flight Check

  • This article applies specifically to Liquid Web’s Managed WordPress servers.
    We will be adding a WordPress site directly through the Manage interface, the preferred method for WordPress Optimized Template servers.

Step #1: Open the Server Dashboard

  1. Log into your Manage dashboard and click the [+] button to the left of your WordPress Optimized Template server’s name to expand the dashboard.Open the Dashboard
  2. Click on the Sites button in your dashboard to launch the WordPress Sites view.Click on Sites

Step #2: Add A Site

  1. To add a site, click the Install a WordPress Site button, fill out the requested information, and then click Add Site to add the new site.Add a Site
    • Domain Name is the domain name you want to add to the server. If the domain name is using Liquid Web nameservers, a free SSL certificate will be ordered and installed on the domain, and WordPress will be configured to use the https protocol on the site. If the domain name is pointed elsewhere, an SSL can be added later.
    • Username is the WordPress admin user. The username specified here will be used to log into both WordPress and the site’s cPanel account. It must be 16 characters or fewer.
    • Email is the contact information for the site.
    • Password is the credential which will be used to log into both WordPress and cPanel. It should be a strong password, and can contain upper- and lower-case letters, numbers, and basic special characters such as underscores.
    • Verify Password requires you to enter the password again, and will alert you if it does not match what was entered on the Password field.
    • Automatic Updates allows you to choose between automatically updating WordPress itself (Core), WordPress and its plugins (Core and Plugins), or disabling automatic updates altogether (None). It is recommended to at least enable automatic updates for WordPress itself.
  2. The site now will be listed in your Sites dashboard, where you can change update preferences or install a free standard SSL on the domain.

Step #3: Review Settings

Once you return to the Sites dashboard in Manage, you’ll now see your new WordPress site listed in the WordPress Sites section. Click on the [+] next to the domain name to expand the view and configure options for the site.

Review Settings

    • Automatic Updates: You can choose to have the WordPress core or the WordPress core and all plugins updated automatically, or you can disable update Automatic Updates altogether. Simply click the Update button after making any changes to the selected option.
    • Automatic Backups: The WordPress installation automatically will be backed up on a daily basis, and 10 of the daily backups will be retained. Beginning on the 11th day, the oldest backup automatically will be deleted when a new one is created. You will see a list of each backup listed under Automatic Backups once the first backup has been taken.
    • Install Free Signed SSL: Automatic SSL installation is possible only when the site’s domain name is registered and pointed to Liquid Web’s nameservers. If the domain is new or using other nameservers, you can click Install Free Signed SSL to get an SSL certificate for the domain ordered and installed at no charge.
Note that WordPress Optimized Template Hosting includes a free standard domain SSL certificate covering the domain name of each WordPress site you add to the server. The server itself is protected by a self-signed SSL certificate to encrypt cPanel, mail, and ftp connections. If you would like to purchase a third-party verified SSL certificate to cover core services on your server, you can find instructions for ordering and installing an SSL certificate for your hostname at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing the certificate at Installing Service SSLs in cPanel. Should you need any assistance purchasing or installing an SSL certificate for the hostname, please feel free to contact a Heroic Support® technician.
    • Delete WordPress Site: The Delete WordPress Site button will completely remove the site and its associated cPanel account, and all data associated with the site immediately will be removed from the server. That data will not be recoverable, so it’s imperative that you confirm that you have a local backup of the site files before deleting any site.
Any local backups taken would be stored on the server; these types of backups would be deleted along with the rest of the files in the account if you were to delete the site. It is recommended that any such backups be downloaded to your local computer before you delete a site. Storm® backups, if you elected to configure them during server setup or enabled them later via the Backup tab in your Manage dashboard, do contain a full image of the server and would not be deleted by removing the account; however, restoring an individual file or site from a full-server backup is not a drag-and-drop process and can require significantly more time than restoring from a local backup.

Step #4: Access Your New Site

Once you’ve added the site, an email will automatically be sent to the address on file for your account. The “Welcome to your new WordPress site” email contains:

  • the WordPress site’s login URL
  • the site’s IP address (for adding or updating the domain’s DNS record)
  • instructions for obtaining your free SSL certificate (if it was not able to be installed automatically)
  • SFTP connection information

Once you have made any necessary DNS changes and they have had time to propagate, you should see a standard WordPress installation at the site’s URL. You then can log in and start working with your WordPress Optimized Template site.

How To Deploy A WordPress Optimized Template Server

Step #1: Create the Server

  1. If you’re not already a Liquid Web customer, you’ll want to start from our Managed WordPress product page, and select a plan that meets your needs. If you have an existing Liquid Web account, log into Manage and click the Create button in the top left, then click on Managed WordPress.Create menu
  2. The Create a Managed WordPress Server page allows you to select your server options, with a sidebar reflecting the monthly and estimated prorated costs. The totals will update as you make your selections.Create Server
    • Choose Server Type allows you to select your zone, server size and image.
    • Bandwidth allows you to configure your outgoing bandwidth options. 5 TB of monthly transfer is included at no extra charge, and incoming bandwidth is free.
    • Daily Backups allows you to configure automated Storm® backup options, from $0.12 per GB per month. The Pay per Gig option allows you to specify how many daily backups to retain at that price, and the Quota Pricing option allows you to purchase a set amount of space for backups, retaining as many backups as can fit in that space and rotating them out as needed. Note that backups are not retained more than 90 days, regardless of the amount of space purchased.

    Hostname and Password

    • Hostname and Password allows you to choose the server name and a root password for the server.
      • The server’s hostname should be a subdomain of a domain name you control. Once the server is created, you will need to add a DNS “A” record pointing to the hostname; that will need to be done at the domain’s registrar and created in the main domain’s DNS zone file. In this case, we would need to add an A record for wphost.example.com to example.com’s authoritative DNS zone file once the server is created and an IP is assigned to it.
      • Please select only a strong password. It can contain upper- and lower-case letters, numbers, and special characters. If you choose, you also can set up access with an SSH key previously stored in your Manage dashboard.
    • IP Addresses lets you choose any additional IP addresses for the server. One is included, and additional IP addresses (up to the number shown next to Available Slots Remaining) can be added now at a cost of $1 per month per additional IP address. If you have an IP pool associated with your account in the zone you chose, you also can add addresses from the pool. If you need more IP addresses than the IP Addresses section will allow, they will need to be requested via support ticket after the server has been created.
    • Once you have reviewed your choices, verified the estimated monthly and pro-rated costs, and read the billing terms at the bottom of the page, click the Create Server button.
    • You will be presented with a popup window to confirm your selection.

    Confirm selection

    • Clicking the Create Server button here will create the server and charge the card on file.

    Notification

    • You will be returned to your Manage dashboard, where you can monitor the server’s creation.

    Server Creating

    • Once complete, you will see the server’s status listed as Running in your Manage dashboard. You’ll also receive an email following activation which contains the server name, IP address, and login credentials for the server. While you will add WordPress sites directly from your Manage Dashboard, each WordPress site also has access to its own cPanel for the configuration and management of email, databases, cron jobs, statistics, and more.The Create a Managed WordPress Server page allows you to select your server options, with a sidebar reflecting the monthly and estimated prorated costs. The totals will update as you make your selections.

Step #2: Configure DNS Records

Once the server is deployed, you will want to ensure that DNS has been properly configured for the hostname you selected.
If you have not already done so, you may wish to follow our guides to add a DNS record for the hostname and set up Reverse DNS.

Note that WordPress Optimized Template Hosting includes a free standard domain SSL certificate covering the domain name of each WordPress site you add to the server. The server itself is protected by a self-signed SSL certificate to encrypt cPanel, mail, and ftp connections. As such, you may need to accept the security certificate when connecting via cPanel or using secure email. If you would prefer to use a third-party verified SSL certificate to cover core services on your server, you can find instructions for purchasing and installing an SSL certificate for your hostname at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing the certificate at Installing Service SSLs in cPanel. Should you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

 

How To Modify an Existing Email Account in Thunderbird

Pre-Flight Check

  • These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.
  • While the steps should be similar across platforms and operating systems, they may not necessarily apply to older versions of Thunderbird.
  • For help with general email account settings, see How to Set up Any Email Client.

You can edit an email account that already has been configured in Thunderbird, for example should you decide to switch between non-SSL and SSL settings or change the server’s connection port. You change the connection type between standard (non-SSL) and secure (SSL) by changing the hostname and port for the incoming and outgoing servers.

Note: You cannot edit an existing email account to switch its account type from POP3 to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP3 or IMAP). Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please feel free to contact Heroic Support® for guidance.

Step #1: Edit Incoming Server Settings

  1. To edit the incoming server, select your email address in the left pane and then click on View settings for this account in the main window.
  2. In the account settings window, click on Server Settings to update the Server Name and Port.incomingedit
    • Server Name
      • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
      • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
    • Port
      • SSL settings will use Port 993 for IMAP and Port 995 for POP3.
      • Standard non-SSL settings will use Port 143 for IMAP and Port 110 for POP3.

Step #2: Edit Outgoing Server Settings

  1. To edit the outgoing server settings, click on Outgoing Server (SMTP) in the left pane, select your outgoing server and click the Edit button.editoutgoing
  2. You can edit the server name and port in the popup window.out2
    • Server Name
      • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
      • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
    • Port
      • SSL settings will use Port 465.
      • Standard non-SSL settings will use Port 587 (depending on your server configuration, you may be able to use Port 25 as well).
  3. Click on the OK button to save the outgoing server settings, then click on OK once more to exit the settings menu and begin using your email account with the new settings.

 

How To Set Up a New Email Account in Thunderbird

Pre-Flight Check

  • These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.
  • While the steps should be similar across platforms and operating systems, they may not necessarily apply to older versions of Thunderbird.
  • For help with general email account settings, see How to Set up Any Email Client.

Step #1: Create the AccountCreate a new account in Thunderbird

  1. From Thunderbird’s main screen, select Email under the Create a new account section, or use the main menu to pull down to File -> New -> Existing Mail Account.
  2. On the window that pops up, select Skip this and use my existing email to proceed to the Mail Account Setup screen.
  3. Here you will enter some basic information about the account:
    • mailacctsetup1sYour name should be your name as you want it to appear in emails that you send.
    • Email address should simply be the email address you’re setting up.
    • Password is the email account’s password.
  4. Select Continue. Thunderbird now will attempt to discover the settings for your account automatically. If autoconfigure is not successful, you will need to configure the account manually.

Step #2: Set Account Type

manualconfig

  1. Select your account type, IMAP or POP3. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
  2. Now click on the Manual config button to expand the settings window and set your connection type.

Step #3: Set Connection Method

  1. Fill out the Account Information fields using the instructions below as a guide.
  2. Click Done to complete the setup process.
  3. If you’re using standard (non-SSL) connection settings or are using secure (SSL) connection settings and have an SSL certificate installed on your mailserver, that’s all you’ll need to do set up the account. If you’re using SSL connection settings and are using the server’s self-signed SSL certificate, you will have one more step to complete.

newmailaccntsetup

Standard (non-SSL) settings

  • Server hostname column: Enter your domain name (e.g., mail.yourdomainname.com or yourdomainname.com) on both the Incoming and Outgoing rows.
  • Port column:
    • Incoming: For an IMAP connection, select “143”; For POP3, select “110”.
    • Outgoing: Select “25” or “587”
  • SSL column: Select “STARTTLS” on both the Incoming and Outgoing rows.
  • Authentication: This should be set to “Normal password” on both the Incoming and Outgoing rows.
  • Username: Your full email address, not just the part before the “@” symbol, on both the Incoming and Outgoing rows.
Note: If you accidentally set the SSL fields to “None”, you will see a warning popup notifying you of the security risks associated with foregoing any form of encryption. You should click on the Change Settings button to go back and change both SSL fields to “STARTTLS”, or configure a secure (SSL) connection.

Secure (SSL) Settings

  • Server hostname column: Enter your server’s hostname (e.g., host.yourdomainname.com) on both the Incoming and Outgoing rows.
  • Port column:
    • Incoming: For an IMAP connection, select “993”; For POP3, select “995”.
    • Outgoing (SMTP): Select “465”.
  • SSL: This should be set to “SSL/TLS” for both the Incoming and Outgoing rows.
  • Authentication: This should be set to “Normal password” on both the Incoming and Outgoing rows.
  • Username: This is your full email address, not just the part before the “@” symbol, for both the Incoming and Outgoing rows.

 

Step #4: Security Certificate

  1. ssl1If your server has a self-signed (free) SSL certificate installed on the mailserver and you attempt to make a secure connection using Thunderbird, you should see a warning in a popup window such as the one on the right.
  2. If that is the case, you will need to click the Confirm Security Exception button to accept the certificate and complete the setup process.
  3. If you choose, you also may check the box to Permanently store this exception so that you don’t need to continue to accept the certificate each time Thunderbird connects to your server.
Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

 

How to Subscribe to IMAP Folders in Thunderbird

Pre-Flight Check

  • These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.
  • While the steps should be similar across platforms and operating systems, they may not necessarily apply to older versions of Thunderbird.
  • For help with general email account settings, see How to Set up Any Email Client.

When connecting to your email server using the IMAP protocol, you have the ability to choose the specific mail folders to which you wish to subscribe.

Step #1: Open IMAP Folder Subscriptions

  1. Right-click on your email account’s Inbox in Thunderbird and then select Subscribe from the menu list.
    Subscribe to IMAP folders in Thunderbird
  2. In the Folder List window, you will see a list of all the email folders in your account on the server. Folders to which you already are subscribed will appear with a check mark.

Step #2: Manage IMAP Folder Subscriptions

  1. You can manage your folder subscriptions by clicking on the folder name in the Folder List window and then using the Subscribe or Unsubscribe buttons on the right.
    Subscribe or unsubscribe from the Thunderbird Folder List
  2. Once you’ve finished making changes, click the OK button. It may take a few moments for the folder list to update in your Mail pane.
Note: When subscribing to filtered mail folders such as Spam or Junk, all the mail coming into those folders on the server also will be downloaded and synced to your selected local mail client as well. If you are using a metered Internet connection or have limited bandwidth, please be aware that the transfer of email does count toward your data usage. If you typically receive a large volume of such filtered mail, subscribing to spam and junk folders is not recommended. Please feel free to contact Heroic Support® if you need assistance filtering unwanted incoming mail.

How To Modify an Existing Email Account on an iPhone or iPad in iOS 9

Pre-Flight Check

  • These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9.
  • If these instructions don’t quite work for you, check-out our tutorial How to Set up any Email Client.

If you’ve already set up your email account on your device and need to update the password, want to switch between non-SSL and SSL settings, or need to change the port settings, you can easily edit the account from within the Settings app.

Note: You cannot edit an existing email account to switch its account type from POP to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP or IMAP) per the Adding a new email account instructions above. Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please do not hesitate to contact Heroic Support® for guidance.

Step #1: Launch Settings

If you have re-arranged your home screen and Settings is not readily visible, you may swipe right and begin typing “Settings” into the search field to launch the app.

Step #2: Open the Email Account

  1. In the Settings app, navigate to Mail, Contacts, Calendars
  2. Tap the account name to view the account.
    ioszedit1

Step #3: Open Account Settings

On the main screen for your email account, tap on the email address near the top of the screen next to Account to access the account’s settings. From there, you will be able to edit the incoming and outgoing server settings as well as update the account password and port information.

ioszedit2

Step #4: Edit Account Settings

A. Incoming Mail Server setup

You can change the account description, connection method, and update the password from the Account settings window.

ioszedit3

  • Description: The name displayed for the account in Mail.
  • Host Name: If you are using non-SSL settings, use mail.yourdomainname.com. If you are using SSL settings, use the server’s hostname (host.yourdomainname.com).
  • User Name is your full email address.
  • Password is the email account’s password.

B. Connection Type and Port Configuration

Tapping on Advanced from the Account panel will open the advanced menu, where you can switch between SSL and non-SSL settings and edit the incoming mail port if necessary.

ioszedit4

  • Use SSL: To use secure (SSL) settings the Use SSL switch should be toggled on. To use standard settings, the Use SSL switch should be toggled off.
  • Authentication: should be set to Password.
  • Server Port setting is dependent on your connection type:
    • The standard IMAP port is 143.
    • The secure IMAP port is 993.
    • The standard POP port is 110.
    • The secure POP port is 995.

C. Outgoing Mail Server setup

ioszedit5

Outgoing server settings are configured from the Account screen. Tap Account in the top-left corner to go back to it, and then tap the server name under Outgoing Mail Server to bring up the SMTP page.

On the mail server page, tap on the name of your mail server to access its settings.

ioszedit6

  • Host Name: If you are using standard (non-SSL) settings, Host Name will be mail.yourdomainname.com. If you are using secure (SSL settings), Host Name will be the server’s hostname (e.g., host.yourdomainname.com).
  • User Name is your full email address, not just the part before the “at” sign.
  • Password is the email account’s password.
  • Use SSL switch: If you are using SSL settings, Use SSL should be switched on. If you are using standard settings, Use SSL should be switched off.
  • Authentication should be set to Password.
  • Server Port should be set to 587.