How to Subscribe to IMAP Folders in Thunderbird

How to Set up Email in Thunderbird

Pre-Flight Check

  • These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.
  • While the steps should be similar across platforms and operating systems, they may not necessarily apply to older versions of Thunderbird.
  • For help with general email account settings, see How to Set up Any Email Client.

When connecting to your email server using the IMAP protocol, you have the ability to choose the specific mail folders to which you wish to subscribe.

Step #1: Open IMAP Folder Subscriptions

  1. Right-click on your email account’s Inbox in Thunderbird and then select Subscribe from the menu list.
    Subscribe to IMAP folders in Thunderbird
  2. In the Folder List window, you will see a list of all the email folders in your account on the server. Folders to which you already are subscribed will appear with a check mark.

Step #2: Manage IMAP Folder Subscriptions

  1. You can manage your folder subscriptions by clicking on the folder name in the Folder List window and then using the Subscribe or Unsubscribe buttons on the right.
    Subscribe or unsubscribe from the Thunderbird Folder List
  2. Once you’ve finished making changes, click the OK button. It may take a few moments for the folder list to update in your Mail pane.
Note: When subscribing to filtered mail folders such as Spam or Junk, all the mail coming into those folders on the server also will be downloaded and synced to your selected local mail client as well. If you are using a metered Internet connection or have limited bandwidth, please be aware that the transfer of email does count toward your data usage. If you typically receive a large volume of such filtered mail, subscribing to spam and junk folders is not recommended. Please feel free to contact Heroic Support® if you need assistance filtering unwanted incoming mail.

How To Set Up a New Email Account on an iPhone or iPad in iOS 9

How to Set up Email on an iPhone or iPad in iOS 9
I. How To Set Up a New Email Account on an iPhone or iPad in iOS 9
II. How To Modify an Existing Email Account on an iPhone or iPad in iOS 9

Pre-Flight Check

  • These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9.
  • If these instructions don’t quite work for you, check-out our tutorial How to Set up Any Email Client.

Step #1: Launch Settings

If you have re-arranged your home screen and Settings is not readily visible, you may swipe right and begin typing “Settings” into Spotlight to launch the app.

Step #2: Add the Email Account

iosadd1In the Settings app, navigate to Mail, Contacts, Calendars, and then click on Add Account.

Step #3: Select the Account Type

On the Add Account screen, select the last option, Other.

iosadd2

Step #4: Configure General Account Settings

iosadd3Fill out the requested information on the New Account screen and tap the Next button in the top-right corner of the screen once complete:

  • Name should be your name as you want it to appear in emails that you send.
  • Email should be your full email address.
  • Password is the email account’s password.
  • Description is the name you want displayed for the account in your Mail app

Step #5: Configure Advanced Account Settings

iosadd4The information from the previous screen will be pre-filled here, but you will need to fill in the rest now. Please note that, despite what the empty fields may suggest, none of the fields here are optional.

  • Account Type
    • Tap on IMAP or POP in the top field to select the account type.
    • Generally, IMAP is recommended on mobile devices due to its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets).
  • Incoming Mail Server
    • If you are using non-SSL settings, the Host Name will be mail.yourdomainname.com.
    • If you are using SSL settings, the Host Name will need to be set to the server’s hostname (host.yourdomainname.com).
  • User Name is your full email address.
  • Password is the email account’s password.
  • Outgoing Mail Server
    • If you are using non-SSL settings, the Host Name will be mail.yourdomainname.com.
    • If you are using SSL settings, the Host Name will need to be set to the server’s hostname (host.yourdomainname.com).
  • User Name is your full email address.
  • Password is the email account’s password.

If you chose POP as the account type, tap Save; If you chose IMAP, tap Next.

Accept SSL Certificate if Needed

  • iosssl2If you elected to use a non-SSL (standard) connection (using mail.yourdomainname.com instead of the server’s host name), you should a “Cannot Connect Using SSL” Alert Notification, and you will need to tap Yes to proceed with the account setup.
  • If you chose to use a secure (SSL) connection and your server has a self-signed (free) SSL certificate installed on the mail server, you will see a “Not Trusted” Alert Notification. You will need to tap on Trust in the upper-right corner to continue.
Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

Step #6: Enable the Account

  1. Verify that the switch next to Mail is toggled on.
  2. Tap Save.
  3. You’re now ready to start using your email address with iOS 9.

 

How To Modify an Existing Email Account on an iPhone or iPad in iOS 9

How to Set up Email on an iPhone or iPad in iOS 9
I. How To Set Up a New Email Account on an iPhone or iPad in iOS 9
II. How To Modify an Existing Email Account on an iPhone or iPad in iOS 9

Pre-Flight Check

  • These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9.
  • If these instructions don’t quite work for you, check-out our tutorial How to Set up any Email Client.

If you’ve already set up your email account on your device and need to update the password, want to switch between non-SSL and SSL settings, or need to change the port settings, you can easily edit the account from within the Settings app.

Note: You cannot edit an existing email account to switch its account type from POP to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP or IMAP) per the Adding a new email account instructions above. Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please do not hesitate to contact Heroic Support® for guidance.

Step #1: Launch Settings

If you have re-arranged your home screen and Settings is not readily visible, you may swipe right and begin typing “Settings” into the search field to launch the app.

Step #2: Open the Email Account

  1. In the Settings app, navigate to Mail, Contacts, Calendars
  2. Tap the account name to view the account.
    ioszedit1

Step #3: Open Account Settings

On the main screen for your email account, tap on the email address near the top of the screen next to Account to access the account’s settings. From there, you will be able to edit the incoming and outgoing server settings as well as update the account password and port information.

ioszedit2

Step #4: Edit Account Settings

A. Incoming Mail Server setup

You can change the account description, connection method, and update the password from the Account settings window.

ioszedit3

  • Description: The name displayed for the account in Mail.
  • Host Name: If you are using non-SSL settings, use mail.yourdomainname.com. If you are using SSL settings, use the server’s hostname (host.yourdomainname.com).
  • User Name is your full email address.
  • Password is the email account’s password.

B. Connection Type and Port Configuration

Tapping on Advanced from the Account panel will open the advanced menu, where you can switch between SSL and non-SSL settings and edit the incoming mail port if necessary.

ioszedit4

  • Use SSL: To use secure (SSL) settings the Use SSL switch should be toggled on. To use standard settings, the Use SSL switch should be toggled off.
  • Authentication: should be set to Password.
  • Server Port setting is dependent on your connection type:
    • The standard IMAP port is 143.
    • The secure IMAP port is 993.
    • The standard POP port is 110.
    • The secure POP port is 995.

C. Outgoing Mail Server setup

ioszedit5

Outgoing server settings are configured from the Account screen. Tap Account in the top-left corner to go back to it, and then tap the server name under Outgoing Mail Server to bring up the SMTP page.

On the mail server page, tap on the name of your mail server to access its settings.

ioszedit6

  • Host Name: If you are using standard (non-SSL) settings, Host Name will be mail.yourdomainname.com. If you are using secure (SSL settings), Host Name will be the server’s hostname (e.g., host.yourdomainname.com).
  • User Name is your full email address, not just the part before the “at” sign.
  • Password is the email account’s password.
  • Use SSL switch: If you are using SSL settings, Use SSL should be switched on. If you are using standard settings, Use SSL should be switched off.
  • Authentication should be set to Password.
  • Server Port should be set to 587.

 

How To Set up a New Email Account in OS X 10.11

How To Set up Email in OS X 10.11
I. How To Set up a New Email Account in OS X 10.11
II. How To Modify an Existing Email Account in OS X 10.11

Pre-Flight Check

Step #1: Create the Account

  1. Launch Mail by clicking on its icon in the dock. Under the Mail menu, select Add Account.
  2. On the Choose a Mail account provider screen, select the radio button next to Other Mail Account and click the Continue button.
    OSX 10.11 Add Account Screen
  3. On the Add a Mail Account screen, enter your name, the email address and the email account’s password.
    OSX 10.11 Add New Mail Account Screen

Step #2: Account Settings

  1. At this point, you should see an additional popup window with a place for you to add additional settings.
  2. You will need to ensure that all the fields are completed:OSX 10.11 Additional settings
    • Email Address is the full email address you’re setting up.
    • User Name also is the full email address.
    • Password is the email account’s password.
    • Account Type will be IMAP or POP, depending on your preference. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
    • Incoming and Outgoing Mail Server
      • If you are using non-SSL settings, both the Incoming Mail Server and Outgoing Mail Server will be your domain name: mail.yourdomainname.com (or simply yourdomainname.com).
      • If you are using SSL settings, both the Incoming Mail Server and Outgoing Mail Server will need to be set to the server’s hostname (e.g., host.yourdomainname.com).

Step #3: Security Settings

  1. If you set up the email account with standard connection settings (mail.yourdomainname.com), or you set up the account with secure SSL settings and have an SSL certificate installed on your mailserver, you can skip this section and proceed to Step 4. However, if you’re using SSL settings (host.yourdomainname.com) and your server has a self-signed (free) SSL certificate installed on the mail server, you should see a popup notification about the server certificate:
    OSX 10.11 Self-signed SSL Certificate Notice
  2. If you receive this notification, you will need to click either the Continue button to accept the certificate and proceed, or the Show Certificate button to inspect it. Should you wish to permanently store the certificate and add it to the Keychain, you can check the Always trust box before selecting Continue. Depending on your security settings, choosing to permanently store the certificate could require you to enter your password to add it to the Keychain.
    OSX 10.11 Can't Verify Self-signed SSL Certificate
  3. Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

Step #4: Finishing Up

  1. Ensure that the box next to Mail is checked and then click on Done to complete the setup.
  2. You’re now ready to begin using your email account with Mail.

 

How To Modify an Existing Email Account in OS X 10.11

How To Set up Email in OS X 10.11
I. How To Set up a New Email Account in OS X 10.11
II. How To Modify an Existing Email Account in OS X 10.11

Pre-Flight Check

You can edit an email account that already has been configured in Mail, for example should you decide to switch between non-SSL and SSL settings or update the password.

Note: You cannot edit an existing email account to switch its account type from POP3 to IMAP or vice versa. To change the account type, you must add a new email account of the desired type (POP3 or IMAP). Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please contact Heroic Support® for guidance.

Since any changes must be made on both the incoming and outgoing servers, updating the email account’s password or switching between non-SSL and SSL settings is not as simple as toggling a single setting, but the steps are easy to follow.

Step #1: Configure Incoming Server Settings

  1. You set the incoming mail server in the Internet Accounts preferences pane. To access it, select Accounts from the Mail menu.
  2. On the Internet Accounts preferences panel, select the name of your email account from the left pane to update the password or change the incoming server name or connection type.OSX 10.11 Incoming Mailserver
  3. Update the Password
    • To update the email account password, enter the new password into the Password field in the Internet Accounts preferences pane.
  4. Change the Incoming Server Name or Connection Type (SSL/non-SSL)
    • Click the Advanced button at the bottom right of the Internet Accounts preferences pane to edit the Hostname via a popup panel.
      • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
      • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
    • Once you have changed the Hostname, click OK.

Step #2: Configure Outgoing Server Settings

  1. Select Preferences from the Mail menu to open the Internet Accounts preferences pane, then click on the account in the left menu.
  2. On the Account Information tab, locate the Outgoing Mail Server (SMTP) row and select Edit SMTP Server List from the select menu.
    OSX 10.11 Outgoing Mailserver
  3. Change the Outgoing Server Name or Connection Type (SSL/non-SSL)
    OSX 10.11 Account Information

    • Click on your mail server’s name in the top pane to select it, then change the Server Name on the Account Information tab to the desired value.
      • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
      • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
    • Once you’ve changed Server Name to reflect the desired connection type, click on the Advanced tab to configure SSL settings.
      OSX 10.11 Advanced Account Settings

      • Port: This should remain 587 regardless of connection method.
      • Use SSL: If you are using secure (SSL) settings, ensure that the Use SSL box is checked. If you are using standard, non-SSL settings, Use SSL should be unchecked.
      • Authentication should be set to Password regardless of connection method.
      • Both the User Name (full email address) and Password fields should be filled out. You can update the email account password by entering the current password into the Password field.
  4. Your email account will start using the new settings as soon as you click the OK button.

 

How To Change the Root Password in WHM

The root password is the key to full control over your server, and it’s essential that it remains secure. At some point, nearly every server administrator will need to change the root password, either to revoke access to previously authorized individuals or due to an internal password policy. Additionally, the server’s root password should be changed any time a security breach is suspected.

If your server is running cPanel and you have access to WebHost Manager, changing the server’s root password is a matter of only a few clicks.

Once you’ve logged into WHM with the current root password, select Change Root Password from the list on the left, under Server Configuration.

Enter a Strong New Password

Once you’ve selected a new root password (you can use any combination of upper- and lower-case letters, numbers and special characters to increase the password strength), enter the new password twice, then click the Change Password button. That’s all there is to it; you now can close out of WHM and log back in with the new password.

Note: Any time you update the server’s root password, please also update our records in your Manage dashboard so that our Heroic Support® technicians can continue to proactively monitor your server. If you change the root password without updating our records, we won’t be able to automatically attempt to resolve any issues that occur.

 

What to Expect During a Site Migration

The Migration Team at Liquid Web is dedicated to providing you with an efficient and as uneventful a migration as possible. Whether you are migrating from a current Liquid Web server (internal migration) or from another host (external migration), it is important that we work together to ensure an effective transfer of information.

Most migrations generally take two to seven days, however, individual results may vary depending on the size and type of migration being completed. Any potential delays are minimized by maintaining communication with you frequently to ensure we receive the data we need in order to complete the process.

Migrations begin with a Support Ticket being opened to start the dialogue of the type of migration being performed. Learn here How to Open a Support Ticket. Once the ticket is opened, a Migrations Specialist will send you the Migration Form to be completed and sent back.

Step 1: Information Collection

Liquid Web will: What we need from you:
Send the Migration Form to you through our ticket system. This form provides us with vital information to begin the migration.

Some of the information we will need is:

  • Source server hostname and IP address
  • Destination server hostname and IP address
  • Domain being transferred
  • DNS information and if you are able to modify DNS records

For External Migrations, we will need additional information, such as:

  • SSH username and password
  • cPanel username and password
Complete the Migration Form completely and inform us of any special instructions before the migration begins.

In addition, please complete the following updates on your source server prior to the migration process.

Common updates are:

  • WordPress – install the most recent version
  • Update Plugins – delete any unused
  • Notify us of any third-party software installed that we may need to help with later

Please verify that your site is compatible with PHP version 5.3 as it is the lowest version of PHP supported by cPanel.

Step 2: Data Move

Liquid Web will: What we need from you:
During this step, the Migration Specialist will begin the Initial Sync. The Initial Sync is where we access your source server and compare software versions, pull data from the server and restore your sites on the destination server.

The end goal is for your site to work the same way on the destination server as it did on the source server. If your site shows errors on the source server prior to Initial Sync, the same errors will appear on the destination server.

Please refrain from adding any new sites or changing functionality on current sites during this time. This will minimize the occurrence of any errors during the migration process.

Step 3: Validation

Liquid Web will: What we need from you:
We will log into your site on the destination server and make sure that we are able to access all of your information. We want to make sure that your site is functions the same way in the new environment as it did on the source server. During this step, we do all the work. This process gets the site ready for testing, where we ask that you test your site in the new environment.

As soon as validation is over, we will notify you that we are ready for you to start testing.

Step 4: Testing

Liquid Web will: What we need from you:
We will review any errors you send us during your testing process and fix any issues. We will also assist with installing and configuring Third-Party Software such as MongoDB or NodeJS, if needed.

Third-Party Software installation and configuration falls under our Best Effort Support.

Note: This is the part of the process which can cause the most delays – please keep an eye on your email for the notification for you to begin testing.

The only person who knows how a website should work is the owner. This is where we need you to complete a detailed testing of the site and report back to us if anything is not working. It is important that you check all pages, forms, links, and back-end access. Don’t panic if you see errors – these occur when there are differences in the server environment and completely normal during the migration process.

If you encounter errors, send us examples in your Migration Ticket so that a specialist can investigate and help resolve the issue.

Step 5: DNS Update

Liquid Web will: What we need from you:
If you are registered with Liquid Web, our Migration Specialist will update the DNS on the new server so that you can update the IP on the Name Server

Note: There is the potential of a 20 – 50 minute downtime during the DNS propagation at the end of the migration process. In many cases, downtime can be minimized by lowering TTL values, but each migration is unique and may carry with it additional downtime to address issues as they arise.

If you are coming from an external host, you will need to update the DNS. Please review the DNS Update Information for external hosts if you are not sure how to update your DNS. We will notify you when it is time to make these changes and work with you through this process to keep you update on any issues to minimize downtime as best we can.
Some migrations have the ability to complete a Final Sync. This is where we do one more transfer of data to make sure that any updates are included in the migration and that all files are up to date. Please discuss with your Migrations Specialist to see if your migration qualifies for a Final Sync of your data from the source server to the destination server.

 

Common Questions

Is There a Cost?

Most cPanel to cPanel or Plesk to Plesk migrations with root access on both servers typically do not incur a charge unless there are special circumstances or unforeseen complications arise.

Any other type of supported migration typically would be charged.

Our migrations team makes the determination on what, if any, charges could be required, based on the specific circumstances and any special considerations related to your servers.

How Long Does it Take?

Most migrations can be completed in a few days, but every migration is different and there are a number of factors that can either add to or reduce the amount of time involved. Among them:

  • Server size and disk usage: The data on the affected account(s) must be copied over at the beginning of the process and later synced after you have had a chance to test the sites. Obviously, a small partition that’s only partially utilized could require only a few minutes to duplicate, while copying a full, extremely large partition could take a number of hours.
  • Your availability: Once the data is initially copied over, you will need to edit your local computer’s hosts file and test the sites on the new server. We will respond to any issues you report, and work with you to resolve them as quickly as possible. There is no time limit on this phase, and the pace is entirely up to you. We will not proceed until you have signed off on the sites as they exist on the new server, and once you have, we then will schedule a final sync if possible and schedule the DNS switchover at a time of your choosing.
  • DNS propagation: We do lower the Time To Live (TTL) on the sites early in the migration process (assuming we have access to the DNS records) in an effort to speed up propagation, and typically sites will be visible on the new server within a few hours, but it still can take up to 24-48 hours for DNS changes to fully propagate globally.

 

Unblocking an IP Address or Opening a Port in the Firewall

Should you discover (or suspect) that a client or customer’s IP address has been blocked by the firewall on your cPanel server, or should you just need to open or close a port, you may be able to quickly resolve the issue yourself with just a little help.

Regardless of the software firewall your cPanel server is running, we have detailed, step-by-step instructions for managing it in our Knowledge Base:

  • How To Unblock Your IP Address in Manage: If you have a Dedicated, Storm, or VPS server, and your server is running the CSF firewall, you can unblock the IP address from your Manage dashboard. Find out how at How To Unblock Your IP Address in Manage.
  • Managing the Firewall in WHM/cPanel: If you have access to WebHost Manager and your server is running the ConfigServer Firewall (CSF), you can use a graphical interface to manage the firewall. Find out how at Managing the CSF Firewall in WHM.
  • Managing IP Address Blocks in CSF: You can manage IP blocks in the CSF firewall from the command line over SSH as well. Find out how at How To Unblock an IP Address in CSF.
  • Managing IP Address Blocks in APF: If your server uses the Advanced Policy Firewall (APF), you can block or unblock IP addresses via SSH with our walkthrough at How To Unblock an IP Address in APF.
  • Managing Open Ports In Your Firewall: If you need to open or close a port on your server, or check whether a specific port is open, visit Opening Ports in Your Firewall for a walkthrough of the process using SSH, or How To Open a Port in CSF With WHM/cPanel to manage ports in WHM/cPanel.

 

Unable to Send Email

If you find that you are able to receive email but cannot send email, your email client may not be properly configured for SMTP authentication, which is required by your mail server.

SMTP authentication means that a username and password are required for outgoing mail connections as well as for incoming connections.

In the Outgoing server section of your mail client, you will want to ensure that both the full email username (user@yourdomain.com) and the email account’s password are entered, and that either the Server Requires Authentication box is checked (if present), or that the Authentication type selection is not set to None.

If you’re using a mail client such as Mac Mail and you have multiple email accounts on your server configured in the mail client, you will want to ensure that each account has its own outgoing server configured with its corresponding email account password; you will not be able to use the same outgoing server with multiple email accounts due to the SMTP authentication requirement.

Learn how to create a new email address in cPanel at Creating Email Addresses in cPanel, and find instructions to configure your email account in any email client at How to Set up any Email Client.

Setting up an Email Client

Setting up email in a client such as Outlook or Mac Mail on your cPanel server for the first time can be a bit complicated, but once you know a few key pieces of information, you can get almost any email client up and running quickly.

While each program’s setup process is going to be slightly different, the cPanel email settings below will apply to Outlook, Mac Mail, Thunderbird, Android, iOS Mail, or any other email client. You can access the specific cPanel email settings for your domain and learn how to set up specific email clients at How To Set Up Any Email Client.

Secure (SSL/TLS) Connections

  • Both the incoming and outgoing servers will use your hostname (the server name, as opposed to the domain name): host.yourdomainname.com
  • IMAP Port: 993
  • POP3 Port: 995
  • SMTP Port: 465 or 587 (the latest versions of popular mail clients such as Outlook and most Apple mail clients may require you to use port 587 for SMTP)

Standard (non-SSL) Connections

  • Both the incoming and outgoing server names will be your domain name: mail.yourdomainname.com (or simply yourdomainname.com)
  • IMAP Port: 143
  • POP3 Port: 110
  • SMTP Port: 25 or 587 (the latest versions of popular mail clients such as Outlook and most Apple mail clients may require you to use port 587 for SMTP)

Authentication Is Required for All Email Connections

  • Regardless of whether you’re using a secure or standard connection, please note that authentication is required for IMAP, POP3, and SMTP. This typically is configured in an email client by a checkbox such as “This server requires authentication”. If you have such a setting, it must be enabled.

 

Find Detailed Information in Our Knowledge Base