Updating Your Account Profile

You can easily update your account profile and communication preferences in your Liquid Web account. Just log into your Liquid Web account and navigate to the Account section and click on the Profile tab.

Account Preferences

The first section is your account Preferences, here you control how you authenticate your account, view your server zone and can control how and when Liquid Web communicates information regarding promotions and news.

Edit Your Support Passphrase

Liquid Web requires anyone contacting us to authenticate their account in order to receive any nonpublic information about a website, server or account. To authenticate, you will need to provide your Support Passphrase any time you call for support or contact us via LiveChat outside of your Liquid Web account.

A generic passphrase is generated when you open an account with Liquid Web. For security purposes, we ask that you change the phrase to one that is unique to you. This will help you remember the passphrase and keep your account secure.
  1. At the top of the Profile section, you will find the Support Passphrase for your account.
  2. Click on the Edit button to change this phrase to something easy for you to remember.
  3. You can either click Save after you update your Passphrase or continue to update additional preferences in this section.

Your Default Zone

The Default Zone for your server is based off of your location, if you wish to have your server moved to a different zone, you will need to re-image or migrate your server to the new location. Please contact our Heroic Support for assistance.

Email Subscriptions

Control the way you would like Liquid Web to communicate news and special promotions with your subscription settings.

  1. You can choose to have both the Newsletter and Promotions to be emailed to you, just one or the other or no communication at all via email.
  2. Once you’ve chosen your preferences, click the Save button and a green success bar will appear above the section to confirm that your changes have been saved.

Customer Information

The Customer Information section is the account holder name, and company.

  1. Click on the blue Edit button in this section to update your information.
  2. The section will expand for you to enter your information.
  3. Click Save to update your information. A green success bar will appear to confirm that the information was updated.

Contact Information

In the Contact Info section, you have the ability to enter multiple email addresses and phone numbers for us to contact you.

  1. To add additional contact information, click on the Add links below the section.
  2. Enter the email, phone and fax numbers you wish to provide.
  3. Click the Save button to complete the process and a green notification bar will appear to confirm the information was updated.

Address & Tax Status

This section allows you to update your address and tax exempt status. Tax exempt organizations are required to provide their Employer Identification Number or Tax Identification Number as well as the reason for being exempt.

Address Verification:

For customers in Canada and the United States, you will be asked to validate your address in an additional pop-up. You will have the choice to accept the address provided, or skip the validation and use the address as entered.

Update Your Address

  1. Click Edit in the section and it will expand the sections for you to update.
  2. A drop-down will appear to help populate your country. Begin typing your country and it will auto-fill the section for you.
  3. Enter your address, city, state and zip code.
    Locations Outside the U.S: For countries outside of the United States, the City section will change to allow for sub-locations such as Province, Town and Region.
  4. When you are done entering your address, click the Save button. A green bar will appear to confirm that changes were successfully saved.

Update Your Tax Status

  1. To update your tax exempt status, log into your Liquid Web account and navigate to the Account tab. In the Profile section, you will see the Address & Tax Status section at the bottom of the page.
  2. To update your tax exempt status, click the Edit button on the right-hand side of the section title.
  3. The section will expand and if you are tax exempt, click the box to confirm that you are Tax Exampt to enable the section to enter your EIN/TIN and select the reason for exempt status.
  4. Use the drop-down menu to help choose the appropriate reason for being tax exempt.
  5. Once you’ve entered your tax exempt information, click Save and a green success bar will appear to notify you that your changes have been successfully saved.

Billing and Payments Overview

In an effort to help our customers, we have recently made updates to the billing and payment sections of our Manage interface. With these changes, we hope to make reading and paying your Liquid Web bill a more streamlined and straightforward experience.

Viewing Your Account Summary in Manage

When you navigate to the Account page in Manage, you will see a high-level account summary, showing any pending charges, current credits, or any balance due on your account.

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Paying Your Bill

If there is a balance due, you can remit a payment with one easy click on the Pay Now button. A pop-up will appear and you can choose to pay with your currently selected method, or make a one-time payment with a credit card. Read here how to Make a One-Time Payment With a Credit Card.

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Viewing a Detailed Statement

To see more detail of your statement, navigate to the Billing tab at the top of the Account Summary. You will see another overview of your current account holder information and an additional account summary. If you need to update your account holder information, see our article How to Update your Profile in Manage.

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Viewing Current or Previous Bills

To view your current or previous bills, navigate to the Statements tab below the Account Holder and Account Summary sections. In this tab, you will see a history of your Billing Statements starting with the most recent. Each line will show the statement number, date it was created, type of service billed, the amount billed, and an amount due (if applicable).

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Viewing Statement Details

To see a line-by-line detail of a specific billing statement, click on the Details button on the right hand side of the statement you wish to view. This will open the Statement Details tab so you can review your current service dates, individual services, the price per service, the dates of the current billing cycle, and the total amount due. You can also click on “Print This Statement” to print a copy for your records.

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Viewing Payment Information

The Payments tab will show you the payment type last used, the amount paid, and any remaining balance due on your account.

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Email Invoice Changes

You will also see changes to the email notification you’ve been receiving with your monthly bill. It has been reformatted to make it easier to read and give you faster access to viewing and paying your bill.

Just as on the previous billing emails, the account number and account holder information is still at the upper left-hand corner of the email. There is also a link to navigate to Manage to update your account holder information if anything has changed since the last email.

The first change in the email is the Amount Due in the upper left hand corner. What previously was indicated as the “Bill Amount”, now reads as an amount due showing the amount due in U.S. dollars. Your payment method and payment cycle type is also listed below the amount due.

Within the body of the email, your statements will now be listed in a bulleted list. Each statement number is a link which will take you to Manage to view the details of the bill included on the statement.

A total amount due will be listed below the statement list, if there are multiple statements due, this amount will be the sum total of the statements.

The Statement Due Date will be in the line below your total amount due. If payment is not received by this date, you may encounter an interruption of your service.

If you wish to make a payment from your statement email, you can click on the “Make a Payment Online” button inside the email at the bottom of the page. This will take you to Manage to log in and complete your payment.
To pay by check or wire transfer, you will need to contact our billing department in order to setup this payment method.

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How to Add or Modify DNS Records in Manage

Pre-Flight Check

To manage a domain’s DNS records in your account management interface, it must use one of our nameservers, which are:

  • ns.liquidweb.com and ns1.liquidweb.com
  • ns.sourcedns.com and ns1.sourcedns.com

If you already know that your site is using Liquid Web’s nameservers, skip ahead to Step #2: Adding or Editing a DNS Entry.

Step #1: Where is DNS hosted?

There are several methods to determine which nameservers are considered authoritative for your domain. You can either:

  • Use a web-based WHOIS lookup tool such as ICANN WHOIS and noting the listings under Name Servers
  • Query WHOIS from a terminal by running the command “whois yourdomainname.com” and noting the listings under Name Servers
  • Log into your Manage interface, select Domains from the left menu and click on the DNS tab. Scroll down to the CURRENT DNS ZONES section and look at the Delegation column. If you see a green button labeled “Delegated”, your domain is using our nameservers and you can click the [+] the the left of the domain name to expand its record and start managing entries immediately.

    CurrentDNSZones

If your domain is not using our nameservers but you do want to be able manage DNS records through your Liquid Web account interface, you will need to log into your account at the registrar and update the nameservers to one of the pairs noted at the top of this article.

Note: It is not necessary to transfer a domain name simply to specify different nameservers or move its authoritative DNS record. You can continue to use your preferred registrar for domain name renewal and management even if you update the domain to use our nameservers.

 

Step #2: Adding or Editing a DNS Entry

  1. From your Manage interface, click on Domains in the left menu and then select the DNS tab in the Domains Dashboard and click the [+] to the left of the domain name to expand its DNS record.

    Add a DNS record in Manage

  2. To add a new record, click the blue Add New Record button at the bottom. To edit an existing record, click the Edit button to the right of the entry you wish to change. Each entry has four fields:

    Add new DNS record

    • Name: This field allows you to append a prefix (or more accurately, a suffix, since domain names are resolved from right to left) to the main domain name. If you’re adding a record for a subdomain, such as shop.example.com, you would enter “shop” in this field. Note: The Name field is also called “Host” or “@” at some registrars and hosting companies.
    • TTL: This specifies, in seconds, how long the DNS entry should be cached by a resolver before it’s considered outdated and checked again. A higher setting will reduce load on the DNS server, but will extend the time it takes for the new entry or value to propagate. Generally, you will want to set a lower value prior to changing a record (300 or 3600 for 5 minutes or one hour, respectively), and then raise the TTL back after 24 to 48 hours once your change has had a chance to fully propagate.
    • Type, and Data: Manage allows you to enter and edit multiple record types. Remember that only A, AAAA, and NS records take an IP address in the Data field.
      • A and AAAA records resolve a domain to an IP address (IPv4 for A, IPv6 for AAAA). Without these records, a site will not resolve. In addition to the main domain name, you likely will want to add an A record for your hostname, as well as any subdomains which resolve to a different server.
      • CNAMEs are aliases pointing an entry back to the main domain. Once a browser requests a page from that subdomain from your web server, the server will route the request to the proper directory. If you find yourself frequently creating records for subdomains, you may wish to add a wildcard CNAME to cover any requests for subdomains without their own records. You can do so by entering an asterisk in the Name field.
      • MX records determine how mail is handled for the domain. When selecting an MX record type, Data will contain two fields: Priority and Exchange.
        • Priority always will be a number. Mail will be routed to the lowest numbered (highest priority) MX entry. Use the settings recommended by your control panel or email provider.
        • Exchange is the server to which mail will be directed.
      • NS Nameserver records specify the nameservers for the domain. Remember that the authoritative nameservers are specified at the registrar — if a WHOIS search returns different nameservers than what you’ve entered here, your entries in Manage will have no effect.
        Note: When using your own private or custom nameservers, their nameserver entries must be added at the domain’s registrar. When using custom nameservers, you will not be able to use Manage to add or edit DNS entries; that will be done via your server’s control panel.
      • SRV, or Service, records are used to configure services for your domain. When configuring an SRV record in Manage, the Name field should begin with an underscore, then the name of the service, a period, an underscore, and finally the protocol. For instance, a SRV record for Office 365’s Session Initiation Protocol over TLS would contain “_sip._tls” in the Name field. An SRV record contains four Data fields, each of which should be filled out according to the service’s instructions:
        • Priority: As with MX records, the lower the number the higher the priority.
        • Weight: Is used to distribute requests based on capacity.
        • Port: Directs requests to a specific port.
        • Target: Specifies the destination. For the example Office 365 SRV record above, the target would be “sipdir.online.lync.com”.
      • TXT records contain, as the name suggests, text. They can be used for SPF and rDNS entries, as well as domain verification information.
  3. Once you click the green checkmark button, the record will be added and DNS will begin to propagate. Typically only a few hours is needed for this, but it technically can take up to 24 hours to 48 hours for a DNS change to fully propagate globally.

 

How To Add a DNS Record For Your Hostname in Manage

Pre-Flight Check

  • These instructions are intended for domain names using Liquid Web’s nameservers.
  • If the main domain uses other nameservers, such as at a registrar, you will need to log in there and add an “A” record for the hostname in the main domain’s DNS zone file. The record should point to the server’s primary IP address.

Whenever you create a new server (or change the name of an existing one) you will need to add (or update) the DNS record for its parent domain.

If the hostname does not resolve, you will not be able to:

  • access WHM, cPanel, or Webmail via the hostname
  • send or receive email over a secure (SSL) connection using a mail client
  • verify the authenticity of email sent by the server (which could result in mail being rejected or flagged as junk by the recipient’s server)

Fortunately, adding the record is a simple process, and you can add the record in your Manage dashboard.

  1. Once logged into your Manage interface at https://manage.liquidweb.com/manage, click on Domains in the left menu and then select the DNS tab in the Domains Dashboard.

    DNS zones

  2. Now, click the [+] next to the main domain name to expand the domain’s DNS record and click the Add New Record button at the bottom. For the host.examplesite.com server, we’ll be editing the DNS record for the main domain, examplesite.com.

    Add a DNS record in Manage

  3. Your hostname will need an “A” record pointing to the IP address of the server itself. In this case, because the server has only one IP address, it is the same as the IP address of the site.

    Add new DNS record

  4. Once you click the green checkmark button, the record will be added and DNS will begin to propagate. Typically only a few hours is needed for this, but it technically can take up to 24 hours to 48 hours for a DNS change to fully propagate globally.

 

How to Resize a Server

Upgrading your Storm® server is a simple process, and can be done in just a few satisfying clicks. Upgrades are a necessity. You work hard on your blog, or ecommerce store, and the traffic grows! Once you’ve optimized your WordPress site or Magento store, reward yourself with an easy upgrade process and increase the available resources to your Storm® by following the steps below. This process can be followed for Storm® VPS or Storm® Dedicated servers.

Pre-Flight Check
  • These instructions are intended specifically for resizing your Storm® server.

Continue reading “How to Resize a Server”

How to Enable Two-factor Authentication (2FA)

Pre-Flight Check

  • These instructions are intended specifically for enabling two-factor authentication for Manage users.

What is Two-factor Authentication (2FA)?

Two-factor authentication (also known as 2FA) means that instead of just a password (one factor), you will need two factors (password, plus a rotating authentication token) to login to your Manage account. Only the correct combination of the first and second factors will allow you to log in. Two-factor authentication is more secure than one-factor authentication.

How to Enable Two-factor Authentication (2FA)

Continue reading “How to Enable Two-factor Authentication (2FA)”

How to Reboot a Server via Manage

Rebooting a server in Manage has been made incredibly easy, and only takes a few clicks. Further simplifying the process, multiple servers can be rebooted at the same time!

Pre-Flight Check

Continue reading “How to Reboot a Server via Manage”