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In order to simplify your website management and to receive speedy DNS support, including restoration of website service during DDoS attacks, we recommend you move your website DNS name server records to Liquid Web. You will still have full control to add and modify your DNS records at any time.
There are two critical steps needed to move your DNS to Liquid Web.
- Create or Verify the DNS zone records at: https://manage.liquidweb.com > Domains tab > DNS tab
- At the Domain’s Registrar, Update the listed Name Servers to be ns.liquidweb.com and ns1.liquidweb.com
For uninterrupted services, your existing DNS zone must be imported or manually inputted into our Liquid Web DNS previous to switching nameservers.
Step 1: DNS Zone Records
You can create and manage your DNS records in the Liquid Web customer portal. If you need to start from scratch or wish to import records, we have added new tools in our portal to make your process easier. The below Help Center article walks you through the entire process.
For our legacy Rackspace customers, we created a copy of your websites’ DNS records at Liquid Web as a courtesy. You can find these DNS zones in your https://manage.liquidweb.com > Domains tab > DNS tab. It is critical you verify that these records are correct before updating the nameservers at the Registrar.
If you want to check your current Rackspace DNS zone records, log into https://mycloud.rackspace.com (using your old Rackspace credentials), then click on Networking, then on Cloud DNS. From there you can compare. If they match the records at Liquid Web, you can move to Step 2.
If your DNS zones do not match, you can contact Rackspace support for assistance with exporting (downloading) a copy of your DNS zone (bind file). If you need assistance with the import, just create a ticket with the bind file attached and we’ll work to import your zones for you.
Step 2: Update Your Domain Registrar
Until your website Domain Registrar information is updated, the DNS zone in the Liquid Web system is invisible to the internet. Your Domain Registrar is the key and directs your visitors’ requests based on which name server is linked to your domain. The below Help Center article provides information on how to change your name servers.
Domains in Liquid Web Enom Domain Registrar
If your website is registered through Liquid Web at our domain registrar (Enom), we can assist directly. Once you complete Step 1 and update this ticket with the verification of your domain zone files, we can update your Enom name servers for you.
If you use a different domain registrar for your website, you will need to log into them directly through their control panels to update the name servers. You can find your domain registrar by searching for your website in https://www.whois.com.
These changes are requested so that we may serve you better and they improve your website availability during network attacks. Managing your domains and DNS in one location will also save you time.
We are constantly working to improve your hosting experience and website availability. If you have any questions or concerns reach out to our 24/7 support team by chat, phone or tickets.