How To Remove a Domain from our Email Hosting Service

Our email hosting service takes the pain out of setting up email within a VPS.  You get your own space, separate from your VPS to do simple tasks like setting up a domain to have email.  If you haven’t already explored the features of our Premium Business Email, we offer robust services like Microsoft Exchange that over up to 1TB worth of space!  Alternatively, if you are looking for something smaller, our Standard and Plus mail service may fit your needs with 25 GB worth of space. Check out how straightforward it is to delete a domain from our user-friendly control panel.

To remove a domain from your Premium Business Email hosting service, log in to your Liquid Web control panel.  If you have never logged into the Liquid Web control panel, you can follow our article to learn how!

Deleting a Domain from our Email Hosting

Note:
Performing this action deletes your data permanently. However, the email system retains your mailbox information on the servers for 14 days after permanent deletion. Should you need to recover your deleted mailboxes? Contact our support team to assist with recovery of deleted mailboxes.

1. Log into your Liquid Web control panel.  From the main overview screen, click on the Domains tab on the left-hand side. You will be taken to the Domains Dashboard window, now click on the Email tab.
Domains and Email Hosting Tab in manage.liquidweb.com

2. On the Email Domains Dashboard, find the domain that you want to delete and click on the three dots to the right hand side of the screen. Once you click the three dots, you will be prompted with a Remove Email Service button.
Mail Hosting: Removing Email Domain
3.After you click on the Remove Email Service button you will be presented with window that will ask you to verify that you do indeed wish to delete the email domain from our Premium Business Email service. For confirmation you will need to type in the email domain, once entered, the Delete all Mailboxes and Messages button will light red.
Email Hosting: Domain Name to Delete

There you have it! Effortlessly remove and add a domain within your control panel, it’ s everything you need to be an email admin, all located in one spot.  Check out our affordable options and find out why more people are switching to Premium Business Email.

 

Free Website Migration Service

How To Request Free Website Migrations from Liquid Web

The Migration team at Liquid Web is dedicated to providing you with an efficient and as uneventful a migration as possible. Whether you are migrating from a current Liquid Web server (internal migration) or from another host (external migration) into Liquid Web, it is important that we work together to ensure an effective transfer of information.

If you would like to skip the overview and go straight to the request form, you can do that clicking on this link for Requesting A Migration. At the bottom of this article we guide you through making a migration request. To request a Windows server migration, please open a Support Ticket with the Windows Team indicating that you are requesting a migration.

Otherwise, check out some helpful terms to know before your migration begins. Still have questions about what to expect? We have a handy guide called What to Expect During a Site Migration.

Before Your Migration Begins

Before you start your migration, there are a few terms that we use that you will need to be familiar with:

  • Initial Sync – This is the first of three stages of a migration. In this stage, access levels are determined and tested, version matching occurs, and the initial seed of data for your websites being migrated is brought to the new server.
  • Hosts File – The hosts file is a computer file used by an operating system to map hostnames to IP addresses. This file is a plain text file and stored on your computer or workstation, it is the first stop when your browser looks up a domain name via DNS. You can edit the hosts file to re-route requests for a particular domain name to a different IP Address. This is the preferred method of testing your site on your new server. This allows you to view the site as if it were live on the new server at Liquid Web and verify that all pages are working as intended prior to going live with a DNS update.
  • Final Sync – The final sync is the last transfer of data in the migration process. This is completed after you confirm that all testing has come back without any major issues to fix before the site goes live. The final sync typically updates files, email, and databases that have been changed since the initial migration of data. This is done with the source server no longer serving requests and is most effective when a DNS update is performed in tandem.
  • DNS Update – A DNS update is part of the final sync of your migration which makes the target server (the new server at Liquid Web) live. The DNS update can be performed in conjunction with a final sync, or on its own if a final sync is not possible.
Note:
Your site is not live on the new server until the DNS update has occurred. It is normal to see some errors during testing and most will resolve once the DNS has been updated.
  • Authoritative Nameservers – a specific nameserver which holds the authoritative DNS records for a specific domain. Authoritative nameservers are defined for a specific domain at that domain’s registrar. A change to DNS at the authoritative nameserver will make its way around the internet through propagation. This is why it can sometimes take a little while for your DNS changes to take effect.
  • Nameserver – A nameserver is computer hardware or software that implements a network service for providing responses to DNS queries. Nameservers serve several types of information for a certain domain name, including A Records, MX Records, and CNAME records.
  • Nameserver Glue – Nameserver glue is a record which associates a named nameserver with an IP address on the internet, much like a A Record associates a domain name with an IP address. This record is stored at the domain registrar. During migrations, if nameserver authority is moving from one machine to another, the glue records at the registrar will need to be changed after the final sync and DNS update.

Requesting a Migration

Migrations begin by filling out our form through your Liquid Web account.
1. Once you log into your account, click on the Migration Center link at the top of the page.

2. You will be directed to the Migration Center home page. Click on Create a Migration Request to begin filling out the form.

Note:
If you want more information about migrations to Liquid Web, we have linked our Help Center Migration articles in the Migrations tab. Here you can read our articles What to Expect During a Site Migration and Testing Best Practices for Migrations.

3. Once the Request Migration form opens, you will be given the option to name your migration and add your source account. Click on the Add a Source Account button to add information about the hosting account you are migrating from.

4. Click on the Add a Source button to add server access information for the source account. This is where you would add SSH or panel login details for the server or cPanel account you are migrating.

5. You can add more than one source by clicking the link Add a Source Account at the bottom of the section.

6. Next, you will select your destination. You can choose the server from the drop-down menu.  If you do not currently have a server at Liquid Web, click on the Create a New Server link to be directed to a page for you to purchase and create a server.

7. Provide us with information on what software you’d like to have updated with the migration, or if you don’t need or want updates, you can leave this as it is.

8. We will need information from you on the domains on the incoming server and DNS settings. You can choose what domains you want tested and how you want the DNS handled.

9. The final step before submitting your request is to review the information you’ve provided. When you are ready, click the Submit button and a ticket will be sent to our Heroic Migration team.

We will contact you to schedule the migration and stay in contact with you through the entire process. Once the migration is complete, the last step is to test your site.

Please see our article Editing Your DNS Hosts File for information on how to securely test your site. If at any time you have questions or concerns, please feel free to contact our Heroic Support team by chat, phone or support ticket.

 

What is mod_deflate?

How mod_deflate works

When a visitor accesses a website, a request is made to the web server for a specific kind of data. An example might be a home page of a site. Next, the web server locates that data and delivers it to the client who is requesting that data – basically back to the web browser.

In this example, the speed at which the home page loads can depend on a variety of factors. One of them could be how long it takes to find and deliver the data for that page. This is just one example.

Some of that data – such as javascript files, css files, and php files – can actually be compressed into smaller sizes before they are delivered back to the visiting client or browser at the smaller size. The visitor can now have a more optimized browsing experience.

This is where mod_deflate comes in.

Continue reading “What is mod_deflate?”

Liquid Web Reseller Criteria

Our Resellers are required to:

  • Maintain the Billing and Support Relationship with their Customer
  • Comply with Liquid Web ToS

A Reseller is required to provide customer service and technical support to each of the end customers procured by the Reseller (including Sub-Resellers). The Reseller may escalate to technical support only if the Reseller is unable to resolve the matter through Reseller’s own technical support, Liquid Web’s Manage Portal, the Control Panel(s) or other online capabilities provided by Liquid Web to Reseller (help desk, etc.).

Technical support provided by the Reseller includes the handling of common tasks around creation, removal and modification options in the control panel(s); including but not limited to:

  • Account Management
  • FTP Users Management
  • Email Support
  • SSL Support
  • DNS Support
  • Databases, and Database Users Support
  • Basic firewall management including removing IP blocks and individual client side FTP or mail client issues

Liquid Web is happy to provide our Resellers a walkthrough of more advanced capabilities of our Manage Portal and/or Control Panel(s) as needed. Liquid Web does not provide support for website development or maintenance. For our Resellers using cPanel, we also provide WHMCS at no additional cost to provide you with tools that assist in account creation/management, billing, and even support for your clients. This will include a free unbranded WHMCS license as well as access to our Liquid Web Plugin for easy reselling of our Cloud Products. Our team will be happy to help with the base installation of WHMCS as well as the plugin and upon request can provide a one on one session to go through initial setup questions to enable you to provide your clients with the best experience possible.

Liquid Web is under no obligation to provide support to the Reseller end customer (customer procured by Reseller). If Liquid Web receives communications from Customers or from third parties regarding any Services procured through the Reseller, Liquid Web may forward such communications to Reseller without taking any other action. However, Liquid Web reserves the right to respond to such communications directly and to take any action Liquid Web deems necessary. If Liquid Web determines that Reseller is providing inadequate support to Customers or Sub-Resellers (including, but not limited to, situations resulting in excessive numbers of support calls directly from Customers or Sub-Resellers to Liquid Web), then Liquid Web may, at its sole discretion, terminate this Agreement for cause or charge Reseller for said services at market rates.

A Customer will remain at all times the customer of Reseller unless the Customer subscribes for or otherwise approaches Liquid Web, or anyone of Liquid Web’s other resellers, for Services without any solicitation from Liquid Web. Upon such subscription for Services, the Customer will become a customer of Liquid Web or one of Liquid Web’s other resellers, as applicable. Under no circumstances will Liquid Web be obligated to intervene in any dispute of any nature between Reseller and a Customer.

Setting up packages in WHM to use in WHMCS

Using Packages in WHM

Any new reseller’s first move when integrating WHMCS is to ensure that the products they are provisioning have the correct resources and limitations for their cPanel packages.

This article will walk you through the steps of setting up packages in WHM so you can use WHMCS.

Creating a package in WHM

  1. Log in to your server’s WHM as the root user (be sure this is the connected server to WHMCS that you intend to sell shared hosting on)
  2. Navigate to Add a Package
  3. Select Package Name – This will be used to identify within WHMCS
  4. Create Resource Limitations
    • Disk Quota (MB)
    • Monthly Bandwidth (MB)
    • Max FTP Accounts
    • Max Email Accounts
    • Max Email Lists
    • Max Databases
    • Max Sub Domains
    • Max Parked Domains
    • Max Addon Domains
    • Maximum Hourly Email by Domain Relayed
    • Maximum percentage of failed or deferred messaged a domain may send per hour

  5. Settings

    This is where you can specify if you want the package to have a dedicated IP, offer shell access (SSH), cPanel access (CGI), or Digest Authentication.
    Typically you can leave the Settings as default, but if you need to make changes, this is where you can do it.

WHMCS

Once you create a package in WHM, you will need to create a product in WHMCS and tie the two together in order to resell cPanel accounts with automated provisioning.

1.  Log in to your WHMCS as an Admin User

2. Navigate to Setup -> Products/Services -> Products/Services

3. As a new installation, you will first need to click “Create a New Group”

  • Set your Product Group Name (for example, Shared Hosting)
  • Set the Product Group Headline (this is customer facing, so something specific to the group of products)
  • Set the Product Group Tagline
  • Select your available Payment Gateways
  • Select the Order Form Template, if you don’t want the System Default
  • You have the option of making a product group hidden, the functionality of hidden products/groups will be covered in another article.
  • Save Changes

4. Now select “Create a New Product”

  • Select the product type, for this example we will be selecting “Hosting Account” as it will be for the shared product you created the package for
  • Choose your newly created Product Group
  • Set the Product Name and hit continue (note: the product name does NOT have to match the package name, but it can make tracking easier in the long run)
  • Details Tab

    • Enter the Product Description – Here you can enter the description that the customer will see, for example, if it is a shared hosting package with 5GB of disk, 100GB of bandwidth, etc. you can list the features of this product)
    • Welcome Email – This will give you a drop down of pre-existing email templates, for more on customizing WHMCS email templates, please see that article.
    • Require Domain – This means the client must have a domain for the package (You can offer domain registration for new clients, but this box just ensures that they enter a fully qualified domain name to proceed).
    • Stock Control – Set this if you only want to sell X number of this product
    • Apply Tax – If taxes apply, select this box
    • Featured – This will show the product more prominently in certain order form templates.
    • Hidden – See the benefits of hidden groups/products.
    • Retired – Often used in editing old products).
    • Pricing Tab –
    • Payment Type – Is this a free product (trial), one time bill, or recurring billing.
    • Allow Multiple Quantities – This allows the customer to order more than 1 of this package.
    • Recurring Cycles Limit – 0 is unlimited which will be the case for most hosting, change this if you want to limit how many cycles they can keep the product.
    • Auto Terminate/Fixed Term – 0 is disabled, this can be used to auto terminate accounts after a certain date, I’d suggest avoiding this as it could potentially delete/destroy user data, better to have a fixed limit and contact the customer prior to termination as it could potentially save a client.
    • Termination Email – This would need to be configured only if you use the previous option.
    • The next three options are around billing date modifications
      • Prorata Billing: Select this if you want to have universal billing dates.
      • Prorata Date: This would be the day of the month that all billing would exist for this product.
      • Charge Next Month: This will be the “cutoff” date for when the following month will be included in the original invoice.
  • Module Settings – This assumes you have a server already created, if you do not see the documentation on connecting your first server.

    • Module Name: Select cPanel from the drop down
    • Server Group: If you have a specific group for this product, select it here.
    • WHM Package Name: Select the correct package name to match the product.

  • Custom Fields

    • These fields allow for you to collect additional information from your client, such as “How did you hear about us?” or “Are you interested in our newsletter?”
    • You can add any number of additional custom fields and you can make them public facing, or internal.
    • Some modules and addons will require a custom field to be set up and filled out to successfully run.
  • Configurable Options

    • This will remain blank unless you have something that will generate the configurable options. For example, the Liquid Web Plugin. (https://github.com/liquidweb/LiquidWeb-WHMCS-Plugin) can generate configurable options based around what is available via our API.
  • Upgrades

    • Package Upgrades: This box will show other products within WHMCS and you can select which you would like the customer to be able to upgrade to/from. For example, if you have a Bronze Shared Plan at 5GB of disk space and you would like to offer an upgrade path to the Silver Shared Plan at 10GB of disk space, you’d select it here.
    • Configurable Options: Selectable if you have configurable options generated and set up for the product list.
    • Upgrade Email: You can set an email in Email Templates if you would like them to receive something during the process.
  • Free Domain

    • Free Domain: You can select if you would like it to only be free for registration/transfer (one time), or if you would like it to remain free as long as they maintain the product.
    • Free Domain Payment Terms: You can select if you only want to offer free domain registrations for specific payment terms. For example, Annual payment terms for hosting are a fairly common requirement to receive the free domain in this case since the domain registration is annual.
  • Other

    • Custom Affiliate Payout:
      • Default – Uses the default set up in the system.
      • Percentage – Pays a percentage of their referral.
      • Fixed Amount – you set the amount they would earn for each product
      • No Commission – they can track referrals but no commission is paid, this is helpful for if you have a program with incentives for referrals aside from money.
    • Affiliate Pay Amount: Enter the amount you would like the affiliate to get paid for referring this product.
    • Subdomain Options: Allowing specific subdomains to be used if you want to specify.
    • Associated Downloads: You can set download files that are only available to clients who have this specific product.
    • Overages Billing: If you want to allow for a client to use more than the allocated amount and charge them for it you set it here. Just to clarify though, the package we set up in WHM previously will determine the true “hard limits” if you set up overage billing with soft limits, the client will still see the full “hard limit” in cPanel, there is no way to “hide” that.
  • Links

    • Direct Shopping Cart Link: This is a direct link you can provide customers (or code into your site) that will link directly to the “checkout” page with the product in the cart.
    • Direct Shopping Cart Link Specifying Template: If you’re running a specific promotion in which you want to utilize a specific shopping cart template, you can use that here
    • Direct Shopping Cart Link Including Domain: If you were to send a direct “quote link” and you want to pre-fill the domain for the client you’re sending it to, you can use this:
      • Replace the “sld=whmcs” with “sld=clientdomain”
      • Replace the “tld=.com” with “tld=clientstld”
      • If the client is using .com, you can leave this the same. If they are using .net you would enter “tld=.net”
    • Product Group Cart Link: This can link to the full group, if you had multiple products in the same group type.
  • Hit Save Changes and your product setup is now complete! You can begin selling that shared product right away.

You can repeat this process by setting up a different package in WHM and then in the “Module Settings” section, you would select that package instead. Just be sure that you adjust the pricing and any options that you need for each product.

If you need to purchase a WHMCS or have further questions, please contact our support team via chat! Happy to help.

Managing Your DNS

Adding a DNS Zone

Log into your Liquid Web account, select Domains from the left menu, and click on the DNS tab. Scroll down to the Create a New DNS Zone section.

Create a New DNS Zone

  1. Input the domain name of your choosing
  2. Select the ‘IP Address’ drop-down list:
    Other IP Address – User defined IP address to use for the relevant domain
    Import From a Live Domain – Based on the domain selected, our system will copy current the A record IP address
  3. Click the ‘Create New DNS Zone’ button

Continue reading “Managing Your DNS”

How to Use a Remote Desktop

Remote Desktop Protocol or RDP provides access to your Windows Server’s operating system from your desktop, workstation machine, mobile device or laptop. The connection to your server will be encrypted and it offers some enhancements that allow you to attach local drives and devices.

Most modern Operating Systems have support for Remote Desktop. A Remote Desktop Client made by Microsoft is available in the Apple Appstore, the MacOS store, Google Play, the Chrome Web Store for ChromeOS and of course in the Windows Store. On Linux you may need to download a 3rd party option such as RDesktop or FreeRDP which you can get through a repository or it will be pre-installed on some distro’s.

Continue reading “How to Use a Remote Desktop”

Configuring and Troubleshooting WHMCS Crons

Over the years WHMCS has made some changes to where it stores certain directories, specifically directories outside of public_html. The goal of this is to increase overall security by moving sensitive files to a more protected location. While this change does help to improve WHMCS security, it also adds a few steps of complexity.

This article is meant to help simplify this complexity, or at least provide a reference configuration that you can use to troubleshoot cron issues, or gain a better understanding of WHMCS crons in general. I used WHMCS 7.3 for this article, but the general concept and instructions should apply for any 7.0 version of WHMCS.
Continue reading “Configuring and Troubleshooting WHMCS Crons”

Configure VSFTPD with an SSL

How can I configure VSFTPD to support SSL encrypted connections?

In this article we will be discussing how to configure vsftpd to work with SSL encryption. If you do not have vsftpd installed yet you may wish to visit one of the these articles before proceeding.

How to install VSFTPD on CentOS 7

How to install VSFTPD on CentOS 6

How to install VSFTPD on Fedora 23

How to install VSFTPD on Ubuntu 15.04

Ready? Awesome, let’s get started.

Continue reading “Configure VSFTPD with an SSL”