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Author: Nathan Mollenkopf

Nathan Mollenkopf is the PIC Coordinator at Liquid Web. Nathan oversees the Problem, Incident, and Change Management processes on a day-to-day basis, ensuring the procedures are running smoothly. When not at work Nathan loves finding new music and playing Counter-Strike: Global Offensive.

Liquid Web’s Incident Management Process

Posted on by Nathan Mollenkopf | Updated:
Reading Time: 4 minutes

Incident Management is the process of managing the lifecycle of all incidents, with the primary objective of returning systems to their working state as quickly as possible. Using ITIL (Information Technology Infrastructure Library) guidelines, Liquid Web developed and follows our own Incident Management Process. This process covers all of our organization’s components, both customer-facing and internal. 

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